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Custom Color Set
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66,772 Verified Client Reviews |
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Very disappointed.I have been an esalon customer for approximately a year. I'd been extremely impressed with their products... that is until I tried the custom hair color. After my first order of color, I'd emailed requesting certain changes because I'd not achieved my desired shade. Today I received my second shipment of custom color and once again extremely disappointed. For the $ I had expected something far better!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDori- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Great concept in theory, not happy with colorWhile I loved the packaging and the idea of this, and I know it showed in my booklet that there was a bit of blue toner in my coloring kit… I specified that I absolutely did not want any red color to my hair at all. I had recently removed red, and at home had finally gotten my hair to a very cool toned dark blonde. I wanted to try this for root maintenance, and followed the instructions to a T. It made my hair sort of a dark, faintly strawberry blonde, which I am very NOT happy with. In addition to that, I left the color on the full 30 minutes with no products in my hair, and it didn't even cover my grays completely. Store bought boxed color and colors I've gotten from Sally Beauty worked far better. I really wish this would've worked, very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather B- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
PerfectI love the color. It's extremely close to my natural color and looks great! 0 of 0 people found this review helpful. Did you? |
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Best hair colour I have usedCannot believe the colour and silkiness of my hair afterwards. Everyone remarks on my hair colour saying how they like it. It is by far the best hair colouring I have ever used, so quick and easy to use. 0 of 0 people found this review helpful. Did you? |
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The best!I love my haircolor from eSalon! It is much more natural and stays true for a long time! 0 of 0 people found this review helpful. Did you? |
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Rich colorI just finished coloring my hair this morning and used just the bottle to apply. Directions were easy to understand and follow. Easy to use applicators. I am ready to receive my next package. There was a slight delay from the USPS, but no problems other wise.Heather P, my consultant spoke with me on the phone to clarify my desired color and walked me through the process. Thanks. I wish I didn't have to order $30 for free shipping, but I guess it's still less than what I would spend annually at my salon. 0 of 0 people found this review helpful. Did you? |
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Great color!Great color! Great staying power 0 of 0 people found this review helpful. Did you? |
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Loved the splash of redLove love love it. I love my new formula. it was the perfect splash of red. thank you so much1 0 of 0 people found this review helpful. Did you? |
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Covers my gray hair well!Love the delivery service. 0 of 0 people found this review helpful. Did you? |
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Color PerfecteSalon got the color correct the first time. I don't often write rave reviews, but this is a incredible product/service. I don't have the time to go to the stylist every 4 weeks. I have struggled to match the color she used even with her guidance of what to buy from the beauty supply store. It was always too dark, too light or too brassy. I sent pictures in for my first purchase. I have now used the product 2 times and the color blends perfectly and is never brassy. Hair care products that are included and great also. 0 of 0 people found this review helpful. Did you? |