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Custom Color Set
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66,844 Verified Client Reviews |
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UntouchableI was very disappointed, I followed the directions explicitly and my hair color didn't change at all. I am not sure why but after being so excited to get your product, It was like I didn't apply any color to my hair at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
I asked for Dark Ashe Blonde, no redI colored my hair as directed and now have brown hair with RED high lights. Almost auburn colored hair. I am extremely disappointed and will not order again and not use the extra that was sent. It burned my hair, and it will be a couple months before I can repair this. Dark Ash Blonde, does not have red in it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Way too darkMy hair was black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have sent you a complimentary reformulation per the phone conversation with one of our colorists to address your color concerns. We see that you have already cancelled your service. Again, we apologize that you were dissatisfied with your experience. |
Gray all goneGreat colour and coverage on gray hair 0 of 0 people found this review helpful. Did you? |
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Amazing!I love this hair color. I have never had a product work so well! 0 of 0 people found this review helpful. Did you? |
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Loved the colorThe color was perfect. There was only one negative. My hair is thicker than I thought and I didn't have enough color. I have asked about adding another ounce but have not heard back yet. The shampoo and conditioner was awesome. I have added them to my next order. 0 of 0 people found this review helpful. Did you? |
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beautifulGetting a lot of complements about my color 0 of 0 people found this review helpful. Did you? |
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Very Easy to Color Your Own HairMy first time using this product. I used to use the foam hair colors and of course the salon. I just would prefer to do it myself as long as it looks rich and healthy. My color is really lovely, I am going to have it adjusted just a little for next time. I love the fact it is made just for you and is fresh when you receive it to do your hair. I hope to continue using this service. 0 of 0 people found this review helpful. Did you? |
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Hair colorYour hair coloring product was very good. I especially liked that you could change the application process for me so my grays stayed covered longer. Thanks. 0 of 0 people found this review helpful. Did you? |
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I was reluctant ...I was reluctant to begin coloring my hair, but I am thrilled that I discovered eSalon, because they chose a fabulous color for me that has restored body and shine that I thought I had lost forever! Thank you, eSalon! 0 of 0 people found this review helpful. Did you? |