|
Custom Color Set
|
66,772 Verified Client Reviews |
|
Sort by: |
|
Overdue!Great products and easy to use. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAlexandra - We’re pleased to hear that you’re enjoying the Color Kit! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Beautiful, healthy color!Easy to use and color was just as pictured! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKayleen - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
This stuff is unbelievable!!High quality, well organized and gorgeous custom color that I can apply at my convenience! I recommend esalon to all of my friends! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMichelle - We're thrilled to hear that you're enjoying the Custom Color Kit. We look forward to our next opportunity to delight you! |
Better than the salon!Love this company! Stylist called to speak with me about a note I made that I didn’t want red in my color. I’m so glad she did because the original color I chose had warm undertones, but the one we decided on had a green neutralizer that was exactly what I wanted! A little more work but better results than last time I went to a professional! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSara- Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
Love the adjustments you've made!Thank you! My most recent color kit included adjustments and a second bottle to compensate for my longer hair and previous faded color job. I love it! The color adjustment was very close to what I wanted originally, and it was so subtle, but at the same time enough to 'correct' my old color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHeather- Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
It's goodYour color for me is good. Doesn't seem to hold it that long but i do get compliments! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGail - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying the Made For You custom color! We look forward to the next opportunity to delight you! |
Best Products for color treated hair,The color lasts for seven weeks before I have to color again, I love it. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMarianne - We're so happy to hear that you're enjoying the Color Kit! We truly value your feedback and look forward to hearing from you again in the future. |
Not for meLighter than I wanted and left my hair so dry! Even though I followed times, used conditioner, and followed all directions. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStacey - We’re truly sorry that our Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
poor customer serviceI'm writing this review on the customer service experience I had with esalon. I'm actually upset not to be able to use their products as they were very nice. I ordered my first product in May and was so happy with the results I signed up for the automatic plan. I received an email that my color was shipped June 17th & would receive updated shipping info 1-3 days later. When I did not, I reached out and was told "We are working very hard to ensure your order arrives as quickly and safely as possible. Due to a high volume of orders, carriers are experiencing difficulties updating their tracking information. We can confirm your order has been shipped on June 17, and should be delivered by July 1 latest. But please rest assured, your order can very well arrive anytime now. Unfortunately, delivery times are beyond our control as our carriers operate independently." I received an email June 30 asking "have you received your order." I found this odd since I was told July 1. As suggested by the email, I contacted customer service via the 1800 number. The woman was unapologetic after finding the last movement on my order was June 25th. So I said, I think I need to cancel my order. At this point she said ok, said I would receive an email and hung up. The email was minus the shipping - for an item I did not receive. So, I once again wrote customer service and explained the situation. Their response was, "Thank you for reaching out. Unfortunately we do not refund for shipping you can see our return policy here.." When I explained I never received the product and would be forced to dispute with my CC and leave a review - he replied, "Thank you for your reply. Please proceed how you feel necessary." Thanks Shawn. I am. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAdrienne - We truly appreciate your feedback. We're so sorry you were unable to receive your last order. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
TextureI am satisfied with the color. My concern is that it gave my hair a somewhat rough and plastic feel - kind of like a toy dolls hair. My salon Aveda product left my hair shiny and silky. Maybe it would be best to NOT pull it through already treated hair?? It is easy to use. I find it fading away to a lighter brown where it previously covered gray. That doesn't happen with the Aveda nonpermanent product my salon used. I've never noticed fading just new growth. All that said this is a difficult time. I doubt that I will be able to visit a salon for many months. It does work. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAnita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |