|
Custom Color Set
|
66,655 Verified Client Reviews |
|
Sort by: |
|
Not received my color as promisedIt has been over 3 weeks since the order was shipped, still no color Very disappointed! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsYvonne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Sent wrong color for my hairI loved the first package sent. I have now used the 3rd order and my hair is now black. My color is red. I had a wedding to attend and now am at a salon trying to fix I wont be using this shit again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsElizabeth- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Change hair color.I want to you know that the hair color that I chose was dark in my hair. Didn’t work well in my hair. I think I’ll go for a lighter color for my hair. I took long to apply the hair color, because of COVID-19 my hairdresser’s business was close. Now the business is open. I told my hairdresser to do new hair cut for me. Now my hair is shorter. Thank you for the service. As now I haven’t decided what color I want for my hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsWilma- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color Improvements a Dud!Hello Esalon Just wanted to give some feedback on my most recent color experience with you! As you know I've been coloring my hair with your kits for a couple years now. My husband puts the color on for me and commented this time that it was kinda gooey. He said it didn't mix well and I thought maybe the heat during the shipping made it that way? I live in AZ. It arrived on the 10JUL and I got my mail each day. Just FYI. I kinda didn't pay much attention until I got in the shower to fill the container with water and lather it up in my hair. I looked in container and it was all gray and stuck in the container. It didn't mix up well with the water but I applied it anyway. Finished the rinse after lathering up for 2 min. Afterwards I looked in container again. It was all stuck in container at bottom and on sides. Not the typical caramel in color but a gray matter color. My hair isn't green or anything but not sure I like your improvements. I did take pictures of the bottom of bottle and on outside and you can see it in my pictures. I have been a satisfied customer for awhile but not sure it will continue with this product enhancement you supposedly made. Thanks and Hope to hear back from your team. Sincerely, Pamela Roark 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPamela - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals. |
Hair colourLove it. Matched to perfection. Wouldn't let me give it 5 stars. Site only letting 1 star annotations so ***** 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSharon - We're so happy to hear that you're enjoying the Custom Color Kit! We truly value your feedback and look forward to hearing from you again in the future. |
Not for meLighter than I wanted and left my hair so dry! Even though I followed times, used conditioner, and followed all directions. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStacey - We’re truly sorry that our Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
poor customer serviceI'm writing this review on the customer service experience I had with esalon. I'm actually upset not to be able to use their products as they were very nice. I ordered my first product in May and was so happy with the results I signed up for the automatic plan. I received an email that my color was shipped June 17th & would receive updated shipping info 1-3 days later. When I did not, I reached out and was told "We are working very hard to ensure your order arrives as quickly and safely as possible. Due to a high volume of orders, carriers are experiencing difficulties updating their tracking information. We can confirm your order has been shipped on June 17, and should be delivered by July 1 latest. But please rest assured, your order can very well arrive anytime now. Unfortunately, delivery times are beyond our control as our carriers operate independently." I received an email June 30 asking "have you received your order." I found this odd since I was told July 1. As suggested by the email, I contacted customer service via the 1800 number. The woman was unapologetic after finding the last movement on my order was June 25th. So I said, I think I need to cancel my order. At this point she said ok, said I would receive an email and hung up. The email was minus the shipping - for an item I did not receive. So, I once again wrote customer service and explained the situation. Their response was, "Thank you for reaching out. Unfortunately we do not refund for shipping you can see our return policy here.." When I explained I never received the product and would be forced to dispute with my CC and leave a review - he replied, "Thank you for your reply. Please proceed how you feel necessary." Thanks Shawn. I am. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAdrienne - We truly appreciate your feedback. We're so sorry you were unable to receive your last order. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hot roots!Since the salons are closed I thought I would try to do cover my grays that are coming in. I get my hair dyed my natural medium brown color. When it grows out you can only see the new grays because my stylist matches my color so, so perfectly. I worried that the eSalon color might come out too dark, if anything, but I wanted to get rid of my grays. I followed the instructions and I ended up with hot roots. I have an inch of light copper brown roots and don’t get it. You get can get hot roots when lightning your hair. I had them once when using box dye to lighten my hair years ago but I am not lighting my hair these days. I sent in a picture and detailed message. I turned off my subscription and they haven’t responded yet and if they do, I won’t accept a new formula to fix my hair. I’m sure there are happy customers who ended up loving their color, but I am not one of them. I will have to wait for my stylist to open up and she is will probably want to wring my neck. On a positive note, the color is shiny and my hair doesn’t feel like straw as some of the other reviews stated. Update: To the response team: No, nobody ever contacted me, the color expert didn’t ever reach out. I immediately sent in a ‘after’ picture and message and nobody contacted me. I turned off my subscription and that was that. Nobody ever gave me an explanation as to why my hair came out light brown with hot roots when I wanted a neutral medium brown, my natural color. 0 of 0 people found this review helpful. Did you? |
|
IncredibleI have tried several different colors and I have never had these kind of results when I do my coloring my self thanks esalon. 🥰 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsChyral - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Didn't seem to work very wellI chose medium blonde, which seemed very accurate for my hair color, and copper tones, which I've always wanted to try. After finishing the whole process, you can barely see the copper at all and my hair looks lighter for some reason. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSuri - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |