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Ashlee - We're truly sorry that our Demi Color did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
Mary - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we will reformulate a color that will provide your desired results. Please check your email for more information. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
sarah D.
October 3, 2017
Hair colour
POSTED BY:
sarah D.
October 3, 2017
I wanted natural looking light brown hair i ended up with almost black hair. Too expensive & worse than cheap supermarket dye i will not being buying again!
Sarah- We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Rebekah
October 3, 2017
uneven results
POSTED BY:
Rebekah
October 3, 2017
I was really excited when I received my color. The packaging and step by step instructions are great. You get two bottles of color: one for you roots and one for your ends. I asked for an eggplant color that was more on the purple side of the spectrum than red. Unfortunately my color came out a bit uneven. My roots came out lighter than my ends and are showing more red than purple. I'm actually ok with this color because it is giving me some multidimensional highlights. However, my ends look very flat and dark. I'm seeing very little purple. I'm hoping that after several shampoos it will lighten up a bit, but today and for the foreseeable future, I'm wearing my hair in a pony tail.
Rebekah - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Kate B.
October 3, 2017
Nice Colour Awful Feel
POSTED BY:
Kate B.
October 3, 2017
I was so excited to try this new way to dye my hair customised just for me. First issue was that it took a while to get to me, but still came earlier than expected. All in all the colour is great but thats about where it ends. Nice subtle smell, easy process, but afterwords my hair feels absolutely awful, during washing it out and after it had dried. I made sure to try my best and wash it all out but even after drying my hair is so greasy all over and made the back of my head full of tangles. Cool idea but their formula needs a lot more work I think.. Much better results by going to sally's beauty. Would not recommend.
Kate- Thank you for your feedback. We apologize for the disappointing experience you had with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. Since you were unhappy with your results, we are sending you our Gaining Strength Color Care Repair Shampoo. This sulfate-free cleanser gently removes product buildup while helping to replenish weakened, stressed-out strands.We hope to continue helping you find hair perfection. Please look out for our follow-up email!
POSTED BY:
Flora T.
October 3, 2017
Color complaint
POSTED BY:
Flora T.
October 3, 2017
Sorry, but I have a complaint about this last order #6532991, Sept 8. I have been using your products for some time now and have been very happy except for this last order. The color just was not the same this time and even hair stylist noticed a difference. The mixture was a lighter shade this time. Don't know what happened but maybe it can be checked before next shipment sent. Thank you.
Flora - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make sure you receive the same great color you have been so happy with in the past.
POSTED BY:
Shanna B.
October 2, 2017
Color is wrong
POSTED BY:
Shanna B.
October 2, 2017
I loved the kit and the convenience of it all but I requested ash brown and my hair is so dark it looks black.
Shanna- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kelley M.
October 2, 2017
Color not as expected
POSTED BY:
Kelley M.
October 2, 2017
I chose the "medium pearl golden" which, on my computer screen, appeared to be a medium blonde with a cool, slightly pink tone to it. The result was more of a dark, coppery blonde, kind of an auburn. It's not bad but it's not what I was expecting. I requested to go lighter, but esalon informed me that "previously colored hair can't be lightened." So, it was fun, esalon, but no thanks.
Kelley- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Connie H.
October 1, 2017
Not my color
POSTED BY:
Connie H.
October 1, 2017
My hair turns darker black. I'd love to have cooler color more of reddish.
Connie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Merle- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Claudia W.
September 30, 2017
Packaging was personalized at perfect!
POSTED BY:
Claudia W.
September 30, 2017
After two weeks of using this product my scalp has not stopped itching. No signs of bumps, but whatever was in this was apparently too strong for my scalp. I will not be purchasing this again unfortunately. I selected a reddish brown over my already processed black hair and the color was not as lifted as I had hoped , but some of the red tones did peek out somewhat.
Claudia- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Glynell K.
September 30, 2017
Not Happy
POSTED BY:
Glynell K.
September 30, 2017
Very displeased with how difficult Esalon is having matching the color I'm able to create using in store purchased coloring. It has not been convenient at all for me as their advertisement leads the public to believe. After 4 months I still do not have the color that compliments my natural hair color.
Glynell - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Rukhsana A.
September 30, 2017
Reaction
POSTED BY:
Rukhsana A.
September 30, 2017
I had reaction to this colour as I have very sensitive skin even tiny thing can make it itchy scalp..sorry guys I don't mean to give bad reviews it's probably my skin too sensitive an maybe it's not for me thanks anyways ,happy selling..xxx..
Rukhsana- We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Kassie N.
September 30, 2017
Dissatisfied
POSTED BY:
Kassie N.
September 30, 2017
It feel terrible to the touch. As if I applied a container of Vaseline. Difficult to rinse off
Kassie - We’re sorry that your hair felt like you applied Vaseline after your color application. Please check your email for helpful tips to avoid this with your next color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Layla M.
September 30, 2017
Worst hair color experience
POSTED BY:
Layla M.
September 30, 2017
This hair color option seemed promising. I followed all the instructions (not hard to do since I have been dying my own hair for 20+ years). It just seemed that color was "sticky" and even after using their shampoo and conditioner included (as instructed) my hair felt very weird. The next couple of days it continued to feel strange. Then I finally used a very fine comb with my shampoo and it "scraped" off residue. Then my hair felt back to normal. The color was not at all what I expected. I wanted a dark black, they sent that with some red/purple in it (Which I expressed to "my colorist" my hair doesn't hold reds). Who knows why they sent that. And it hasn't even been a month and it needs to be redone. At least with my Garnier brand I can go 8+ weeks. Not impressed, will not try again. I thought it had ruined my hair.
Layla- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Jodie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Megan C.
September 30, 2017
Red hues
POSTED BY:
Megan C.
September 30, 2017
My color was overly drippy which was a huge trouble especially since the stain prevention sent alongside failed to do anything at all to keep the red dye from staining my face and neck before working later that night.
Megan - We apologize for your disappointing experience. We're constantly looking to improve our service and products based on what clients, like you, share with us.
POSTED BY:
Cyndi G.
September 30, 2017
Won't buy again
POSTED BY:
Cyndi G.
September 30, 2017
15 volume peroxide won't lift dark blonde to light. Not interested on any more product
Cyndi- We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
silvia O.
September 29, 2017
Not the color I wish for
POSTED BY:
silvia O.
September 29, 2017
I like the product but I would like it to have a better red tone to it, it looks more brown than red.
Silvia- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Veronica- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Mary- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Rosie S.
September 29, 2017
This hair dye
POSTED BY:
Rosie S.
September 29, 2017
I'm very disappointed it didn't cover my greys at all. And it didn't last long color was still coming out a few days later.
Rosie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Brooke D.
September 28, 2017
Inconsistent. Clown Red Roots!
POSTED BY:
Brooke D.
September 28, 2017
9/28. Update. Cancelling because they only sent me the right formula once of five orders and would not just send me the right one again despite phone calls and emails. The last one was just brown (no red) and left my hair sticky and coated after 3 washes! Switching to Madison Reed.
Adjusted my color after I had clown red roots. Great! ...for one month. Then they sent me the shitty color again (after I confirmed they would send me the new formulation that actually worked.) They assured me it was the right one. Nope. My hair looks ridiculous. Alix cannot follow instructions. The inconsistency is making me cancel. I loved the color that was the right one. If they could just send me the right stuff it would be great! 9/16
Tammy J- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Michelle T.
September 28, 2017
Okay
POSTED BY:
Michelle T.
September 28, 2017
This product is okay, kind of harsh, and the color was too light.
Michelle- We’re sorry to hear that your color came out lighter than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
POSTED BY:
Michelle N.
September 28, 2017
Wanted to Love It
POSTED BY:
Michelle N.
September 28, 2017
Unfortunately this service did not work for me. I have resistant grays, which I specified when placing my order. I selected a color initially, and the colorist said that it would be too dark, so I agreed to something lighter. Because the color was so light, it did not cover my roots....at all....especially around the temple area. Additionally, after using the product, my scalp turned red and bumpy. It just so happened that I had a dermatology appointment 3 days later, and the doctor said it appeared that I had a reaction to the color - this has never happened before. Now I have a color kit at home that can't be used - I thought I had stopped my service but apparently I did not stop it in time. I love the idea of this service, but unfortunately it did not work for me. Because of the reaction I had to the color, I do not want to try again.
Michelle - We are sorry you had a reaction that may have been caused by our color. We have issued you a refund, please look for a follow up email for further details.
POSTED BY:
Paula D.
September 28, 2017
Damaged
POSTED BY:
Paula D.
September 28, 2017
While I have been extremly satified with all previous shipments I have received, my most recent order was leaking out dye when it arrived and half of the dye was gone.
Paula- We’re sorry to hear that your order was damaged. Per our Satisfaction Guarantee, we would love to send you a complimentary order. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize for the inconvenience. We will reach out to you shortly with more information.
POSTED BY:
Patty R.
September 28, 2017
Way too dark and didn't cover grays
POSTED BY:
Patty R.
September 28, 2017
I really am trying to like this product. I have used it three times so far and they've all been a fail. Color is way too dark even after asking them to lighten it and worst of all, it didn't cover my grays. I end up with hair that's different colors on roots and ends. I'm trying it one more time just to make sure I gave them enough chances but it's not looking good at all.
Patty- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Benne P.
September 28, 2017
Not happy with new color
POSTED BY:
Benne P.
September 28, 2017
I adjusted my color this last time which is not what I expected. I was told it was medium blonde with golden blonde, but looks more reddish blonde. I just had it done today and have a very important event coming up this weekend. Not happy.
Benne- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Stephanie H.
September 28, 2017
Oooooh, that smell! :-(
POSTED BY:
Stephanie H.
September 28, 2017
The smell was strong from the start. But for Step #4, stepping into the shower to apply the leftover color and massage to a lather, the strong acrid smell was overwhelming! It was too harsh and unpleasant. Once I was able to rinse thoroughly, it was fine again. Yuh know what, I also realized that I DO NOT like coloring my own hair to this and other reasons. I'm glad I tried it, but I won't be coloring my hair at home again.
Stephanie- Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Helen K.
September 27, 2017
This time the color was different
POSTED BY:
Helen K.
September 27, 2017
This time the color made my hair more red than blonde. I prefer more of a blonde. I know my hair has red pigments and I always ask for a toner to but put in my color. I must have forgot this time.
Helen- We’re sorry that your recent formulation turned out more red than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Chantal M.
September 27, 2017
Easy to apply
POSTED BY:
Chantal M.
September 27, 2017
I like the products ease of application but I am not finding it to cover the grays as indicated.
Chantal- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Svetlana C.
September 27, 2017
The opposite of what I asked for.
POSTED BY:
Svetlana C.
September 27, 2017
I really hoped for this to work. I understand that the color chart can be a little deceitful and each hair type is unique, but I specifically added a note in which I stated that I want a color as close to my natural as possible, that I really dislike rusty undertones and want light ash color with as little brown as possible. I hate the color I got! It is darker brown with rusty undertone and no ash at all.
Svetlana- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Michaela S.
September 27, 2017
Disappointed - Not my requested color
POSTED BY:
Michaela S.
September 27, 2017
Because red is a hard color to maintain, my color faded into a reddish-blonde. This was expected. But I just redyed it and there's hardly any copper and my hair is brown. I understand that I was sent a root touch up, but because the red faded, my roots would in no way match the rest of my hair. So I used the touch up bottle on my entire head. I'm very disappointed and unsatisfied with my results.
Michaela- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Catherene M.
September 26, 2017
Red!
POSTED BY:
Catherene M.
September 26, 2017
I had wrote that my hair pulls red and I don't want red. And what did you send me RED! We had a family get together and my hair looked horrible!!!!
Catherine - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we processed a complimentary reformulated hair color order. Again, we’re sorry that you were unhappy with your experience and look forward to hearing your feedback.
POSTED BY:
Suzanne M.
September 26, 2017
Made my hair sticky and waxy!
POSTED BY:
Suzanne M.
September 26, 2017
This is my fourth order. The first 2 came out great. The previous one came out with some stickyness but nothing I was too bothered by. This time my hair was so sticky and waxy that over 3 days I had to wash my hair 7 times to get it somewhat soft and manageable. I still think it needs another wash before I feel like my hair is back to normal. I don't know what changed but this formula is just not someting I am willing to try again. I will be cancelling my subscription and want my money back on this last order.
Suzanne - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Theresa M.
September 26, 2017
Too dark not as expected.
POSTED BY:
Theresa M.
September 26, 2017
I know that dark brown is DARK but this looked like BLACK. I wanted it to look like dark red brown and it didn't. I am on a fixed income and the price of 20.00 each order is too much for me to handle.
Theresa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
mai Q.
September 26, 2017
Unhappy :(
POSTED BY:
mai Q.
September 26, 2017
Hello,
I am so unhappy with the results this time!! It's not my first time. I did exactly the same thing I have always done, but was very disappointed because my grey was not covered at 100% and color faded after the second shower!!!
Mai- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Julie M.
September 26, 2017
Didn't like it
POSTED BY:
Julie M.
September 26, 2017
I tried it twice with adjustments, but the color didn't last long and it faded quickly.
Julie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Julissa V.
September 26, 2017
E-Salon
POSTED BY:
Julissa V.
September 26, 2017
I tried the s-Salon hair products and it makes my hair bleed. Two weeks later, my hair was still bleeding from the esalon products. I have stained my favorite blouses, towels my bed sheets and pillow cases. It was so aggravating.
Julissa- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Julie F.
September 26, 2017
Poor directions
POSTED BY:
Julie F.
September 26, 2017
I finally had a chance to color my hair, it took a while because I hurt my right shoulder and can't lift my arm over my head. Anyway, this is the 3rd time using your product and I am just not impressed. I go step by step per the instructions and I am not liking the results. Not covering my gray, and I had over 1/2 the bottle left over and trust me I did exactly as the instructions said, though It did not mention anything about applying the color to the bulk of my hair, only the ends and roots and I used some in the shower as, again, instructed. Not sure if I am going to continue using eSalon to color my hair.
Disappointed in Carmichael.
Julie- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Christine S.
September 26, 2017
Not very good
POSTED BY:
Christine S.
September 26, 2017
Was very disappointed in the product. Used it the first time by myself, followed directions & wasn't happy with the outcome. Lasted very short length of time. Thought it was something I did incorrectly so I took it to my hairdresser & had her apply it. Was just as disappointed then also. Color didn't even last 4 weeks--red was totally gone & the gray was back and very prominent. Don't know if something can be done or if it's worth trying again.
Christine- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Rebecca S.
September 26, 2017
Wrong color!!
POSTED BY:
Rebecca S.
September 26, 2017
I sent a picture of my dirty blonde hair with blonde highlights to the colorist. They send me light brown. I figured they knew what they were doing. They did not. I now have brown roots and blonde hair! Help! There's no where on the site to email a request for a new color or advice as to what to do now, so I have to wait until they are open in the morning.
Rebecca- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Patricia M.
September 25, 2017
Not good
POSTED BY:
Patricia M.
September 25, 2017
the color I picked was suppose to lighten my hair but it did not - it actually darkened it and the process really dryer my hair out - the texture is like straw - I will leave it to the professionals from now on
Patricia - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order and are currently sending a complimentary moisture mask to you. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Elizabeth H.
September 25, 2017
Love the color, BUT there is a BIG problem
POSTED BY:
Elizabeth H.
September 25, 2017
I have received 4 orders so far and I have the same problem with each. The color is gummy and will not wash out easily. I have to wash my hair 4 or 5 times to get it to feel clean! I have read other reviews that state the same problem, so it is not just me. PLEASE PLEASE do something to fix this!
Elizabeth - We’re sorry that you were unsatisfied because your custom color left your hair feeling gummy. Please check your e-mail, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
calli J.
September 25, 2017
Great color, horrible waxy residue
POSTED BY:
calli J.
September 25, 2017
I've used it twice now and the first time I thought I had a waxy residue left on my hair from the stain guard. I went ahead and tried it again with out the stain guard and still after washing my hair THREE times, am left with a thick waxy substance on my hair and scalp. I want to love this product because the color is spot on but I just can't. The whole point in dying your hair at home is for the convenience factor in between salon trips and this just isn't doing it for me:/
Calli - We are sorry about your experience. We've sent you a follow up e-mail with some helpful information. We look forward to your feedback in the future.
POSTED BY:
Linda M.
September 25, 2017
Color not even close!!!
POSTED BY:
Linda M.
September 25, 2017
If I wanted dark auburn hair color I would love it. I wanted dark blonde/cool beige. I now have very dark auburn hair. I have been coloring my own hair for years with drugstore box color and always had great luck. I wanted to try something that was supposed to be better - it was worse. Very unhappy right now.
Linda - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Tate V.
September 25, 2017
My Hair is almost black
POSTED BY:
Tate V.
September 25, 2017
Hi, It did take me a while to color my hair but it is almost black. A little too dark and not much red in it. I am not sure if I did something wrong or it will tone done when I wash it! I hope so.
Tate - We apologize that your most recent color did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Donna G.
September 25, 2017
Redheads stay away
POSTED BY:
Donna G.
September 25, 2017
OMG. I had beautiful red/brown/gold hair and now i look like Lucy Ball. Now I will have to get a color stripper and get this Tennessee orange off my hair. I ordered a light brown gold and it came out bright orange. I want my money back.
Donna- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Dbixfk I.
September 25, 2017
Worst hair product ever.
POSTED BY:
Dbixfk I.
September 25, 2017
Worst company ever with a product that doesn't cover/ fades after washing. The only reason why it gets a one star is that it would not write a review without at least one star. It doesn't even deserve that. Company keeps your credit card on file for anyone and everyone to access and steal! When requesting a cancellation, company still keeps everything active and open so anyone can access and steal your information PLUS they won't cancel your account. Worst company ever!
Dbixfk - Thank you for your review. We're sorry that eSalon didn't meet your expectations. We can confirm that your account has been cancelled and your information has already been deleted.
POSTED BY:
Stephanie S.
September 25, 2017
Bad Coverage
POSTED BY:
Stephanie S.
September 25, 2017
This color does not cover my gray at all. It highlights it more. I have tried the product three times, It does not work for me.
Stephanie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Amanda H.
September 24, 2017
Coverage✅
POSTED BY:
Amanda H.
September 24, 2017
I love the gray coverage.. However, it seems to really dry my hair out along my temple..
Amanda- We’re sorry that your custom color left your hair along your temples feeling dry. Since you were unhappy with your results, we're sending you our signature Keepin' It Rich Moisture Mask. This powerful treatment contains quinoa seed extract which protects the hair, avocado oil which boosts moisture, and jojoba seed extract which softens and adds shine to your hair. We will reach out to you with more information shortly!
POSTED BY:
Rosemary B.
September 24, 2017
Does not last very long
POSTED BY:
Rosemary B.
September 24, 2017
I love the color but it starts to fade after a week (and yes, I use a sulfate free shampoo). I don't understand why over the counter colors last for over a month but eSalon only lasts for about a week. I have not been able to get a clear cut answer to this question.
Rosemary B- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Aida D.
September 24, 2017
Not what I expected
POSTED BY:
Aida D.
September 24, 2017
My roots came out so light I had to redo them. Even thought my allergy test was OK, my scalp was red & irritated. I had to wait a week before redo of roots.
Aida - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Connie R.
September 23, 2017
No gloves in box
POSTED BY:
Connie R.
September 23, 2017
I was disappointed to find when I went to take everything out to start my process this time that the gloves were missing from my box this time, i actually went back through twice to make sure i did not miss something. I had to stop and go and purchase some before i could color my hair, so i had to wait another week.
Connie - We are so sorry your gloves were missing. We are looking into this further. In the meantime, extra complimentary gloves will be shipped in your next order.
POSTED BY:
Anna C.
September 23, 2017
Hair color
POSTED BY:
Anna C.
September 23, 2017
My hair was much drier than what I thought it was going to be, even after adding all of the conditioner. :(
Anna - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Beverly S.
September 23, 2017
Paint
POSTED BY:
Beverly S.
September 23, 2017
This product felt like paint on my hair and it took many washings to remove the excess from my hair.
Beverly- We’re sorry that your recent hair color left your hair feeling like paint—and thank you for bringing your experience to our attention!
Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color.
To thoroughly remove the color in the future, we recommend that you bring any leftover hair color in your bottle or bowl, fill it with water and mix it together. Then, after tilting your head back, pour this mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. If you still have this feeling, we then suggest using a color-care clarifying shampoo to remove any of the remaining residue from your hair, leaving it feeling fresh and squeaky clean.
Again, we’re so sorry for this inconvenience. If you have any other questions or concerns, we’re here for you! Just let us know, and we can assist you further.
POSTED BY:
Sara W.
September 23, 2017
Sad
POSTED BY:
Sara W.
September 23, 2017
I had been waiting and waiting to dye my hair because it never turns out right. Thought this would be a good way to get a good color. WRONG! My natural color is a boring light brown. I had lighter blondish/red tones towards my ends from a yr old dye job. I was really just wanting to get back to my natural color. I ended up super dark with a greenish grey tint. It looks nothing at all like the color description. It is so shockingly dark that it looks like I'm wearing a wig. Seriously embarrassed to have to leave my house tomorrow.
Sara- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
TuscanDremer
September 23, 2017
I HATE MY HAIR-IT'S A DISASTER!
POSTED BY:
TuscanDremer
September 23, 2017
Going on vacation and now only have 1 day to fix and don't even begin to know how. THIS COLOR IS WAAAYYY TO DARK, IT CAME OUT ALMOST BLACK, NOT BEAUTIFUL SHADES OF BROWN W/RED TONES AS I SELECTED. If you, or anyone out there can help, please advise ASAP. I will try this 1 more time due to their guarantee, but never again after if same, or similar thing happens. I will say, after coloring on my already permed hair, it didn't make hair crunchy or over-processed.
TuscanDremer- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Nicole B.
September 23, 2017
Like washing playdoh out of my hair.
POSTED BY:
Nicole B.
September 23, 2017
This was a horrible experience. Why do i need a separate bottle for roots and ends? Why do I need to bring the remaining color in the shower with me and add it to my already saturated hair? And WHY did the dye turn my hair into a sticky, gummy terrible mess when it was rinsed?? I was rinsing for 30 minutes! Your shampoo and conditioners were absolutely no help - shampoo did not even lather. I used my own after and also needed to brush and comb chunks of waxy feeling dye out of my hair. Still, it does not feel restored. After reading other reviews, I see that other customers also had this same issue. You should consider researching the color combos of everyone and see if there is a correlation. Please refund my money.
Nicole- We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Nancy S.
September 22, 2017
Wanted my color to be a little lighter...wasn't changed.
POSTED BY:
Nancy S.
September 22, 2017
Color not what I was hoping for. I'm also concerned about the health of my hair since using eSalon hair color. My hair-stylist says I am suddenly getting a lot of split-ends, which I never had much of a problem with until approximately June. I am also experiencing a lot of hair loss. My hair is thin anyway...so it worries me to see so much hair on the countertop and in the sink after each time that I dry and style my hair. My health hasn't changed and I am not on any medications.
I am super pleased with how great this hair color covers my grey...but I have concerns regarding the overall affect the chemicals might be having on my hair.
Nancy - We're so happy to hear that you're enjoying your custom blended hair color! We truly value your feedback and look forward to hearing from you again in the future. However, we've reached out to you personally to discuss your color concerns.
POSTED BY:
lisa B.
September 22, 2017
Did not cover gray at all. The rest of my hair is way too dark
POSTED BY:
lisa B.
September 22, 2017
I've been coloring my hair at home for over ten years and have tried every brand on the market, drugstore to professional brands. This was the worst coloring I have ever experienced. The color turned my gray hair a horrible green tint yet turned my natural dark brown hair an awful black color. I had to go to salon for color correction which was expensive. I spent a lot of time talking to the color specialists before ordering so it was not due to a wrong color choice. The color was a very thin liquid, not a cream, made a mess and was difficult to use. Worst experience ever, I do not recommend to anyone.
Lisa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Phillyb5210
September 22, 2017
CUSTOM HAIR COLOR
POSTED BY:
Phillyb5210
September 22, 2017
First let me say, the color is very mild smelling. The color went on nicely, didn't drip or run. It gives great coverage, ALL my gray hairs are gone. That's the good. My hair is now too dark. The color I was shown and the color it is not comparable. It is very shiny, but I'm not comfortable having black hair.
Phillyb5210- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
Alex - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Karhryn S.
September 22, 2017
Awful
POSTED BY:
Karhryn S.
September 22, 2017
Horrible color. I wanted auburn and it was black. Hair so dry I needed two treatments to make or soft again. Go to Sally's. not here
Karhryn - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, look out for an e-mail for more information per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Maureen R.
September 22, 2017
Still a little harsh and drying
POSTED BY:
Maureen R.
September 22, 2017
Good color, good kit but I find this product a little too harsh for my hair.
Maureen- We apologize that the color may have been too harsh for you. Per your request, your hair color plan has been turned off.
POSTED BY:
Patsy T.
September 21, 2017
Color didn't work at all
POSTED BY:
Patsy T.
September 21, 2017
First off the color didn't last or cover gray
Second I tried contacting the support team for two days no call back . I had to leave a message on machine they said I would get a call back. I wanted to cancel the upcoming order, but since they didn't call me back , it was shipped already. Very poor customer service. I would not recommend this company
Patsy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Shelby C.
September 21, 2017
3 Stars
POSTED BY:
Shelby C.
September 21, 2017
I have 3 Stars because it was easy to use, great price, looked really good for the first 2 weeks then faded. I may need to order a different shade next time and see of that works better.
Shelby - Thank you for your feedback. Upon reviewing your account, we see our colorist were able to adjust your custom color. We look forward from hearing from you in the future.
POSTED BY:
Sara L.
September 21, 2017
Good hair colour except....
POSTED BY:
Sara L.
September 21, 2017
The colour is great but I can't get it out of my hair. My hair is like glue it's horrible :(
Sara - We are sorry to hear it was difficult to wash the color out of your hair. Per our Satisfaction Guarantee, one of our associates has worked with you to resolve this issue.
POSTED BY:
Carrie K.
September 21, 2017
What was I thought
POSTED BY:
Carrie K.
September 21, 2017
I have had grey hair since I was a teen. I am 36 yr old and thought sure why not try it. It was so disappointing, it looked like I colored my hair with Kool aid.
Carrie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Shelley G.
September 21, 2017
Don't Send Any More Color!
POSTED BY:
Shelley G.
September 21, 2017
The color was too dark. My hair is now darker and more brown than it was. I just had Achilles tendon surgery 2 weeks ago so just don't care to deal with this now!
Shelley - We are sorry to hear your color is not satisfactory. Please look for our follow up email for more information, we've added a free order to your account.
POSTED BY:
Liza K.
September 20, 2017
Still Too dark
POSTED BY:
Liza K.
September 20, 2017
This was my 1st time trying out this product & even though I followed the directions & video tutorial (forgot how messy coloring hair can be), the color was still too dark. The chemicals for the color was more gentler on my scalp but it still caused some slight itching 2 days later after coloring was done. Plus it still didn't cover some of the stubborn grays on the sides of my face.On the plus side, I like the convenience & privacy of having it done @ home. Also I'm saving so much money going to a salon. I do want to try a little lighter color though
Liza- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Kathleen - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist has reviewed your comments and adjusted the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Meagan B.
September 20, 2017
Too Red
POSTED BY:
Meagan B.
September 20, 2017
Trying to remove all brassy undertones and this isn't cutting it.
Meagan- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kendra M.
September 19, 2017
Just OK
POSTED BY:
Kendra M.
September 19, 2017
I finally applied by custom color last week. This is the first time I am using eSalon custom color and I am slightly disappointed. I did not receive the 'Red' that I was going for, instead it is more of a copper color. I may try once more to get the color of my choice - but so far, not a happy customer.
Kendra- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Tammy-
We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Hanan S.
September 18, 2017
Hard way to communicate
POSTED BY:
Hanan S.
September 18, 2017
I sent a note about my color being darker when I wanted lighter, nobody responded and processed my order.
Hanan - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Emily G.
September 18, 2017
Little to no change
POSTED BY:
Emily G.
September 18, 2017
Followed the directions, grays did not get covered and there is little to no change in color. Was hoping for more. Second star for the fact that my hair got a nice deep conditioning.
Emily- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
.
September 18, 2017
Just a so-so product
POSTED BY:
.
September 18, 2017
It was messy to use and then I was unable to cancel my account.
Jessica - We’re sorry that you were disappointed with your experience. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, issued a refund. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Laura H.
September 18, 2017
Roots
POSTED BY:
Laura H.
September 18, 2017
Roots lighted fairly quickly. Color fading at 3 weeks.
Laura- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. We will be sending you more information in an email shortly!
POSTED BY:
Ann W.
September 18, 2017
Paste like haircolor
POSTED BY:
Ann W.
September 18, 2017
I have been using hair color for about a year with great results. My last coloring turned into a gooey mess that took an hour to rinse out of my hair.
When I tried to explain the problem to customer service I got an email staring I did not apply to roots correctly.
Sorry you feel your inferior product was somehow my fault.
Ann- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary order shipment. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sarah M.
September 17, 2017
Horrible.
POSTED BY:
Sarah M.
September 17, 2017
I ordered light brown and what was sent to me was almost black. My hair is ruined and I'm totally horrified that I need to go to work looking like someone else. It's so dark I'm virtually unrecognizable.
Also why did the price go up $10 dollars that's way to expensive especially when the color is WAY OFF.
Sarah- We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Shiela R.
September 16, 2017
Really disappointed
POSTED BY:
Shiela R.
September 16, 2017
The last time I used esalon I was fairly happy. Unfortunately this time I'm quite disappointed. The color is significantly darker than excpected and had the worst time getting the oil out! I showered and shampooed 4 times and this thick gel substance was stuck to my hair. (Still working on getting the oil in the back out over 24 hours later and multiple washings) I contacted the support center and was told next time to follow the directions- I followed the directions exactly. The other suggestion is to use a clarifying shampoo. I should not have to buy a special product to remove this, especially when it was never mentioned before hand. Who wants to go out in public with there hair matted down in oil to buy shampoo??! I had a similar experience last time but nowhere near as bad and the color turned out okay-not perfect, but his time it's a medium brown not a dark ash blonde, so not easily able to be fixed unless I pay to go to a salon to have it lightened. The shade ended up better than last time on the top, but the bottom is greenish. Extrememly disappointed is time around. I really wanted to love Esalon, but unfortunately it's just not working for me.
Shiela- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Dawn S.
September 16, 2017
Current Hair Color received end of Aug
POSTED BY:
Dawn S.
September 16, 2017
I was very happy with my initial purchase in June. I liked the color, the fumes did not irritate my eyes and my hair felt healthy. I used the color I received the end of Aug on Thursday, 9/14. This color is darker, the fumes irritated my eyes and my hair feels very coarse and dry.
Dawn- We're sorry to hear that you were disappointed by your experience with your custom color. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. In addition, we have sent you a complimentary Keepin' It Rich Moisture Mask to keep your hair feeling healthy. We will reach out to you shortly with more information.
POSTED BY:
Alexis G.
September 16, 2017
Wash out quickly
POSTED BY:
Alexis G.
September 16, 2017
It was a very good experience doing this color, there's everything that we need in the box. I won't give more than 2 stars because my color is already washing out after less than a week, I dyed my hair in a deep black, and my brown/brassy tones are already back... I'm disappointed about this... Not going to order again
Alexis- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Misty B.
September 16, 2017
Wrong color
POSTED BY:
Misty B.
September 16, 2017
Made my hair look orange. Did not like this one. Went and bought over the counter color to correct
Misty- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
Laura- We’re sorry that your hair color did not turned out the way as planned. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Kristyn L.
September 16, 2017
Awesome grey coverage but it feels like glue
POSTED BY:
Kristyn L.
September 16, 2017
Guys! If your goal is grey coverage, esalon works like a charm. If you want ease of coloring at home on your own, consider a different product. The time and effort it takes to wash this product out of your hair is not worth it. It feels like your entire mane is matted down with a thick coating of elmers glue. It took me several washes to feel comfortable going out of my house as It leaves such a weird coating on your hair. I color my hair, often. I wanted to give esalon a try and maybe try a different brand of color.
My other issue. I chose my natural color of light ash brown. My hair pulled brassy orange at the roots. That never happens to me with ash which left me all sorts of confused. However, I was able to tone it with lavender/grey toner and it ended up being a splendid color. Really rich and beautiful.
Grey coverage gives it the three stars. It's really great for greys. I wish I liked it better. I'll stick with Sally beauty supply and mixing my own color.
Kristyn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Amelia H.
September 15, 2017
I just can't get full coverage
POSTED BY:
Amelia H.
September 15, 2017
For some reason some of my grays seem resistant to the color. After just a few days, right on my hairline, I can see gray strands of hair. I'm following the directions and timelines and I am disappointed. I may cancel my subscription because I hate taking the time and effort if it's not going to work completely.
What bugs me the most is that I have to spend all this time and $ for just a few random strands of gray hair and some of them don't even get colored.
Amelia- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Helen T.
September 15, 2017
Never received the product
POSTED BY:
Helen T.
September 15, 2017
This product never turned up. I tried chasing it but got nowhere so gave up and cancelled my subscription!
Helen - We sorry that you never received the Get Heated Repair Thermal Protect Mist. We do see that one of our representatives has already reached out to you in regards to this matter and was able to resolve this issue.
POSTED BY:
CyCy M
September 15, 2017
Need to apply it twice to make it sticks but nice results at the end
POSTED BY:
CyCy M
September 15, 2017
I applied the product with the brush on my roots only, just as the description told me to do. But a lot of product was left in the bottle. After waiting 15 min as indicated, I washed my hair, let it dry, but the color did not really work. So I applied the rest of the product remaining in the bottle and let it sit for 20 min this time. The color of my roots was still lighter than the rest of my hair but I think is was because I did not order the right color. I ordered a 6 instead of a 4. I will give it a another try before giving up and this time, I'll make sure to apply all the product in the bottle.
Cyrielle - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Sal S.
September 15, 2017
my usual product is far better.
POSTED BY:
Sal S.
September 15, 2017
Colour was not even all over (orange roots, grey ends and green streaks!) hair feels dried out, frizzy and breaking off. Won't use again.
Sal- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Avrene B.
September 15, 2017
not for me
POSTED BY:
Avrene B.
September 15, 2017
Too messy
30 minutes instead of 10 minutes for Root Touch Up
Stained my bath tub
shampoo and conditioner packets were difficult to open
relatively expensive
We’re sorry that you were disappointed with your color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Corinn K.
September 14, 2017
Just buy a box dye
POSTED BY:
Corinn K.
September 14, 2017
There is zero dimension to this color. It's all the same all over, so it looks way more unnatural. It also felt really gross in my hair and took forever to wash out. The coverage was great, it totally hid my purple streaks. However, I put in my notes that I wanted my color to have a purple tint, which it obviously does not have. You can't REALLY customize your color here, just pick one from the extremely short list of shades. Overall it looks fine, just boring and devoid of dimension. I would have gotten better results with a cheaper box color from Walmart.
Corinn- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
.
September 14, 2017
Not happy
POSTED BY:
.
September 14, 2017
Was harsh on my hair. Caused breaks and fallout. Color faded. Paid professional to apply it
Loretta- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Janice D.
September 14, 2017
Color was wrong!
POSTED BY:
Janice D.
September 14, 2017
The color that I received was supposed to be Medium Blonde (Natural Golden). I used as directed, and actually shortened the leave-in time by 5 minutes. My hair is much too dark, and it has an ashy cast that I did not want. Won't use it again.
Janice- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. We will reach out to you shortly with more information.
POSTED BY:
Laura H.
September 13, 2017
Not what I expected.
POSTED BY:
Laura H.
September 13, 2017
I love the color but it does not cover the gray very well. I have used nice and easy for years and it covers better. My scalp itches and my hair is not very soft. I don't want to go through another cycle of itching and stiff hair. I have one box left and I will probably give it away.
Laura - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Upon review of your account, one of our associates has already refunded you for this color and reached out to you with more details.
POSTED BY:
Marjorie W.
September 13, 2017
Ok But Not Great
POSTED BY:
Marjorie W.
September 13, 2017
The product was fine; however, I was disappointed that it did not match my hair very well, especially since I answered all the questions asked and sent picture of how my hair look. Hair was a lot lighter than I expected it to be. I also did not like the fact that it was automatic re-order. I thought I was getting one trial of the product and if I liked it, order it again. I'm sure it was somewhere in the fine print, which is not fair to the consumer.
Marjorie - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Please check your e-mail for more details. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Jackie A.
September 12, 2017
Highlights Devoured my Color
POSTED BY:
Jackie A.
September 12, 2017
I recently ordered the lights lab to add highlights to my hair. I was a little cautious, so I watched your youtube video a couple times, watched a few other videos and finally felt comfortable to try it out. My hair color was a medium brown with a hint of red to begin with. I carefully added the highlights to my hair according to the video and waited the proper amount of time until it was to be finished. rinsed, shampooed and used the toner. Took the towel off to take a look-see and O.M.G!!! Except for my roots, and a few locks here and there, My whole head was a strawberry blonde!! Ummm? What just happened? I know I didn't paint the lightener all over everywhere!!! But it sure grabbed onto all my hair and took it over... Don't know what to really do now? I work way too much and don't have time to make an appointment anywhere to remedy this mess... Whoa is me
Jackie- We’re sorry to hear that you were unhappy with the results of your custom Light Lab Kit. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Cindy W.
September 12, 2017
Worst Ever!
POSTED BY:
Cindy W.
September 12, 2017
I gave it a try and found it to be the worst ever, the color was way off, I usually take a 7N at the hairdresser's but this was orange! I will never purchase again, and I through out the second order.
Cindy- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. Please look out for our follow-up email.
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