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Still not the exact color I wanted. Was looking for ash and received a dark blonde which has more copper - not giving less because they tried after 3 times. Salons do the same sometime. The color did not last very long - started fading after a little over a week and I don’t wash my hair daily.
Machelle - We’re sorry that your hair color turned out different than expected and faded faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Theresa I.
October 27, 2017
WARNING... This is an auto charge auto ship company...
POSTED BY:
Theresa I.
October 27, 2017
Just thought I would warn everyone out there looking at this company. I made one order with this company and was extremely dissatisfied with their poor gray coverage since my gray was showing after the first wash. And YES I followed directions exactly and even kept the color on a little longer than ordered and it still didn't hold.
Now, I get an email that my order has shipped? Really! What order? I haven't even been back to the website since my first purchase. And nowhere was it indicated that orders are auto shipped.
This is a scam website, product sucks and they charged my credit card without my authorization.
easy to use...but hair felt very plastic when trying to rinse out color...very hard to dry the first time after coloring...felt much better after I washed 2 days later but color started rinsing away from root after only 3 washes. Stained my upper legs blue...I contacted eSalon w/reguards to this and no response. I will not be using again.
Dawn- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Susan H.
October 26, 2017
Just Ok
POSTED BY:
Susan H.
October 26, 2017
I was not really impressed by this product. I can easily get the same color literally anywhere!
Susan- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Danielle
October 26, 2017
Turned my hair BLACK, will not order again.
POSTED BY:
Danielle
October 26, 2017
I ordered the darkest brown and followed the instructions to a T, but it turned my hair BLACK. No pigment variation, just dull and flat black. No brown whatsoever. Trying to color correct black pigment damages the sh*t out of your hair B/c it has to be stripped. Now I have to go and get it fixed since I look like Wednesday Addams. I am beyond upset. Cancelling and will NOT be re-ordering or recommend. Refund is definetly requested.
Danielle - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Mygdalia F.
October 25, 2017
Colorist, "it's NOT our fault you didn't follow directions..."
POSTED BY:
Mygdalia F.
October 25, 2017
My hair is dark brown...not reddish as I requested. Then I am insulted by being told I did not follow instructions, so my hair color is MY fault...granted IT WAS perfect last time. I am VERY disappointed in how I HATE my new color and being INSULTED that i'm stupid and can't follow instructions. I do have 2 BA's and know what I am doing. I have to go out in PUBLIC...social media!
Samantha- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
sheryl N.
October 25, 2017
as i stated earlier i like coverage this time, but it is still to dark,
POSTED BY:
sheryl N.
October 25, 2017
it does not look like the original color that I picked out at the start
Sheryl - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Julie M.
October 24, 2017
Custom hair colour
POSTED BY:
Julie M.
October 24, 2017
Very unhappy with the product and will not use again
Julie-We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jaime K.
October 24, 2017
Hair falling out
POSTED BY:
Jaime K.
October 24, 2017
My hair has started falling out since I’ve started using this product. Unfortunately the chemicals in this product are to harsh for my hair.
Jaime- We’re truly sorry to hear that you experienced a reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced a reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Robin F.
October 24, 2017
Not good
POSTED BY:
Robin F.
October 24, 2017
I got a darker color and it still did not cover the gold highlights in the front of my hair. It does make my hair healthier and shines but not the color I want.
Robin- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Angie C.
October 24, 2017
Color I ordered
POSTED BY:
Angie C.
October 24, 2017
The dye I ordered didn't work on my grays , didn't cover them.I need something better, if u cant offer that for me, I'm just going to cancel my order..
Angie-We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Samar E.
October 23, 2017
Bad product
POSTED BY:
Samar E.
October 23, 2017
It riuned my hair. My hair has been falling since i used it 3 monthes ago and i m suffering fixing it
Samar- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Hair loss can be due to a number of factors, do we recommend consulting with a physician prior to coloring your hair again. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Linda G.
October 23, 2017
Didn't cover grey
POSTED BY:
Linda G.
October 23, 2017
Followed direction and still had grey hair along the hairlines and around face.
Linda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Ethel - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Darrelle F.
October 23, 2017
Good color, but damaging
POSTED BY:
Darrelle F.
October 23, 2017
Loved the color and tone, unfortunately I ended up with a lot of breakage.
Darelle- Thank you for sharing your feedback. We apologize that you experienced hair breakage. Hair color should not cause breakage and we recommend treating yuor hair with a deep conditioner mask before and after coloring to help repair and keep your hair healthy.
POSTED BY:
Colleen M.
October 23, 2017
Not Working Out
POSTED BY:
Colleen M.
October 23, 2017
color did not last and was to light to cover grays...
Colleen - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
Sheila - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Tiffany G.
October 22, 2017
Doesn't work for covering gray hair
POSTED BY:
Tiffany G.
October 22, 2017
It doesn't cover my grays which is very disappointing and a waste of money.
Tiffany - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, received a complimentary hair color credit. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Pamela W.
October 22, 2017
Color fading at 1 month
POSTED BY:
Pamela W.
October 22, 2017
I really liked the color but just 1 month out and it's fading already. For the cost, I thought it would last longer.
Pamela - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Robyn S.
October 21, 2017
Disappointed
POSTED BY:
Robyn S.
October 21, 2017
Put color in as instructed first wash I could actually see color running out and one week later the color looked like I never did it. So disappointed... guess I had my hopes up too high.
Robyn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Tara S.
October 21, 2017
Horrible results
POSTED BY:
Tara S.
October 21, 2017
Dyed my sink the shower, everything it touched even though I cleaned up fast. Turned my brown hair completely black. Really unhappy with the results. Way way too dark.
Tara- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
claudia F.
October 21, 2017
my history wasn't considered
POSTED BY:
claudia F.
October 21, 2017
With this color I changed from dark blonde with reds to light brown. Unfortunately this time I only got one bottle of color, which was barely enough to cover all my hair. As it was a bigger change a few minutes for the ends is just not enough to have one color all-over. I am not happy with this general instruction for every color. I expect more specific instructions and the consideration of the history - as known to esalon. Otherwise I can just get any color box.
Claudia- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Ana C.
October 20, 2017
Disaster for ME!
POSTED BY:
Ana C.
October 20, 2017
I'm sure it's not the product, it's me. But I have to break up with you. The color was fine, but I am not meant to color my own hair. Totally ruined my bathroom.
Ana- Thank you for your feedback. We apologize for the disappointing experience you had with your application process. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Norma Jean R.
October 20, 2017
One star because there wasn't an option for NO stars
POSTED BY:
Norma Jean R.
October 20, 2017
I hate the black color that my hair color is now. The first 4 photos are what I had before your product was applied to my hair and I wanted to maintain and keep that color......Now I'm stuck with black hair! I hate this color and want to change it quick.!
Norma- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
eaton L.
October 20, 2017
Gave wrong color for roots
POSTED BY:
eaton L.
October 20, 2017
Just did my roots. Now my grey roots are blonde. Not good since my hair is medium brown. Dont think I Will
be ordering again. Major screw up. Going to CVS and get another color to fix it.
Eaton- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Dawnn K.
October 20, 2017
Tried to order color several times.
POSTED BY:
Dawnn K.
October 20, 2017
I've tried to order color several times but your website only wants payment. It's not interested in what color I need or want. I've tried several times but it only wants payment and I have NO IDEA what color i'm ordering..Very confusing on how to order. I've also called the 1-866-550-2424 number during the hours stated they were to be open and a recording says they are "temporarily closed".
Dawnn- We apologize for the disappointing experience. We're always looking to improve our service, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Colby M.
October 20, 2017
Doesn't work
POSTED BY:
Colby M.
October 20, 2017
I purchased hair color and was so excited to try it out. I was incredibly disappointed to use it and find my hair to be exactly the same. I thought maybe I didn't leave it in long enough, so I used the free second bottle to try again the next day, carefully following all the instructions. Guess what: MY HAIR LOOKS EXACTLY THE SAME. My advice is to skip the ripoff and hassle of doing it yourself and pay the salon price to get the color right.
Colby- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
JudyKay R.
October 19, 2017
Color
POSTED BY:
JudyKay R.
October 19, 2017
I enjoy the change in my hair body, the ease of using esalon. The color change I requested resulted in too much red. My true color shoud be medium ash blonde, presently it is strawberry blonde. I am not able to tone it down with Tinted LOVE BLONDE NEUTRALIZER. Please correct.
JudyKay- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Tricia N.
October 19, 2017
Too dark
POSTED BY:
Tricia N.
October 19, 2017
I was hoping that after talking through the first custom color the next order would be a little lighter. I really liked the shade of the second bottle in the first order. My hope was to get closer to that second color, which was more golden, in this order.
Tricia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Marlee P.
October 19, 2017
Color to brassy
POSTED BY:
Marlee P.
October 19, 2017
I was so looking forward to getting a nice, rich, all over color using the esalon formulated hair color. But this was not the case. I followed directions and instead of a dark blonde cool beige, I ended up with more of a strawberry blonde color. Unhappy and not for me.
Marlee- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Melissa W.
October 19, 2017
Meh
POSTED BY:
Melissa W.
October 19, 2017
The instructions were very clear and the application went fine, but the color is nothing like I wanted or like the picture looked. The color I got was supposed to be a violet/ash brown color, but it turned out just plain golden brown like my hair always looks. And also my greys were not completely covered, they are a little less noticeable, but they are still there.
Melissa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and reach out to you regarding your next order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Imogen T.
October 18, 2017
Colour not at all what I was expecting
POSTED BY:
Imogen T.
October 18, 2017
Firstly, the box arrived and I was very impressed with the presentation and what was included. The process was strange, when washing it out, I was worried as my hair felt almost like rubber but this soon washed out with the shampoo and conditioner. After drying, my hair has been left feeling so soft, however, the colour i was expecting was a dark, mahogany, full of rich red tones, however the colour I have can only be compared to an Icy brown with virtually no red tones. This is so disappointing as I could have gotten better results from a shop bought dye.
Imogen- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Ruth B.
October 18, 2017
Stained bathtub
POSTED BY:
Ruth B.
October 18, 2017
This formula isn’t any different than anything else except it permanently stained my rented apartment bathtub/shower. Do not send me anymore.
Ruth- We’re sorry to hear about your stained bathtub/shower. Diluted bleach is an effective remedy for removing stains from hair color in the bathtub/shower. It is important to ventilate the room before using bleach on any stains in your bathroom. Dilute the bleach with water and dab the solution with a sponge or cloth to remove stains from surfaces. Bleach wipes are also a fantastic alternative. Again, we apologize that you were dissatisfied with your experience. Since you indicated that you no longer want to receive future orders, we have cancelled your service. We hope you find this information helpful.
POSTED BY:
karen F.
October 18, 2017
Love the color, but....
POSTED BY:
karen F.
October 18, 2017
This is the second time I have tried this product. love the color, how long it lasts and how it covers my greys. However, I can’t get the product to rinse out of my hair even after several shampoos. It feels like a rubber texture on my hands and there is a leftover film on my hair. This did the first time I used the formula but the second time seems to be worse!
Karen- We’re sorry that you were unsatisfied with our customized hair color and that it left your hair feeling filmy. We're always looking to improve our service and products, and truly value everything our clients say. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Sheryl S.
October 18, 2017
Color not consistent
POSTED BY:
Sheryl S.
October 18, 2017
Color is not consistent. My first was perfect a perfect match to my ash blonde. The second and third were a light auburn. Not impresses.
Sheryl- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kay M.
October 18, 2017
Too Dark
POSTED BY:
Kay M.
October 18, 2017
I like your product it covers very well we just don't have the color right yet. Still too dark, a little too much mahogany. I am 70 years old and my roots are now white, so they show immediately, and it seems too dark for my age. Needs to be a little more auburn but not mahogany. Will keep trying, thanks. In between coloring I use Lucky Cooper Roux rinse to cover my roots because I loose too much hair if I color sooner.
Kay - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Tammy R.
October 18, 2017
Returned Item
POSTED BY:
Tammy R.
October 18, 2017
Stopped plan and returned item. Have yet to see credit on my card.
Tammy- We are sorry that you haven't seen a credit applied to your card. We have received your request and processed your eSalon refund. Please check your inbox for more details about the refund.
POSTED BY:
Nidia M.
October 18, 2017
Too light
POSTED BY:
Nidia M.
October 18, 2017
I received the soft blue black color and unfortunately it was lighter than I expected. My hair looks like a dark brown tone rather than soft blue black. The shampoo and conditioner were not to my liking either as they had very little lather and my hair did not feel clean. I had to use different shampoo to achieve a cleaner feel.
Nidia- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Samantha C.
October 18, 2017
Undecided
POSTED BY:
Samantha C.
October 18, 2017
The color is very nice but there wasnt enough color. My hair is shoulder length and thick which i mentioned. I usually by 2 boxes . i do have grey in the front not alot but it didnt cover it very well. I was happy though that i didnt get the hot roots. I would try it again. I just hope they have bigger bottles for thicker hair
Samantha- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with color that will deliver the gray coverage you’re looking for. Also, we will include a complimentary Color Enhancing Gloss in your next order. We will be sending you more information in an email shortly.
POSTED BY:
brenda G.
October 18, 2017
Color is way too dark.
POSTED BY:
brenda G.
October 18, 2017
Followed the instructions in the box and first the colors were off. My roots are pretty red and the ends where I applied the second bottle they told me tobuse for my ends turned really dark almost black. My hair did feel nice after but the colors are so wrong I am going to have to dye it again it looks bad.
Brenda- We are sorry that your hair color turned out darker and uneven. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Alyssa C.
October 18, 2017
not the color I was expecting/shipping
POSTED BY:
Alyssa C.
October 18, 2017
When I dyed my hair I was expecting a color close to what I ordered. I understand it usually comes out a little darker then I wanted. Well, mine turned out almost black and my tips have a blue hue to it which was not at all what I expected. Then my mom and I ordered ours on the same day and I received mine right away. It has been over a week and my mom still has not received hers.
Alyssa- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Nautochia W.
October 17, 2017
So-so
POSTED BY:
Nautochia W.
October 17, 2017
The color looks great with my hair but after washing, a lot of color is lost. After the second wash, I can see more of my original color. The other batches lasted longer.
Nautochia- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
jessi M.
October 17, 2017
Not great
POSTED BY:
jessi M.
October 17, 2017
This was my first experience with esalon.com's products and it could have been better, coverage was worse than expected, color looks artificial, and it left my hair a little dry. Product did arrive early and was packaged nicely, I am willing to try one more time and adjust my formula, but if the next one is like this- I'm done.
Jessi- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Brittany W.
October 17, 2017
It's okay..
POSTED BY:
Brittany W.
October 17, 2017
The eSalon appeal is that it takes all of your hair info and needs into account, then gives you specific choices based on that info that your hair can achieve through a personalized formula. So, I assumed that it would turn out differently/accurately based on the color I chose. The color was nice, but not what I was going for. It definitely seemed like just buying a typical box of store-bought color. To me, it just doesn't seem worth the extra trouble for something I probably could've picked up at Walmart. My hair still feels healthy, which is great. And the color does look good, although it's not what I was going for. Maybe it would work better for someone else depending on what they are trying to achieve with their hair. All in all, not bad. It's just not for me.
Brittany - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have reached out to you with more information, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Janet W.
October 16, 2017
Not what I expected
POSTED BY:
Janet W.
October 16, 2017
I was so looking forward to using this product . . . . to say the least it was a disaster! The whole process was messy, time consuming, stunk, and the results were not at all what I was hoping they would be. My hair was intended to be a dark golden blonde. I now have the color of dirty river water. It made a total mess of my long hair to the point where I've had to literally soak my head in conditioners and masks to help overcome the dryness. I've never had this many issues with coloring my hair before; never had to deal with the aftermath of expensive conditioners either.
Janet- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Lauren P.
October 16, 2017
Color washed right out
POSTED BY:
Lauren P.
October 16, 2017
The color would have been correct for what I ordered. However, the color washed right out. The roots, since they were darker than the ends, stayed a bit longer. Did not last 10 washes.
Lauren - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Michelle B.
October 16, 2017
TERRIBLE EXPERIENCE
POSTED BY:
Michelle B.
October 16, 2017
I'm extremely disappointed with how this turned out!! Immediately when I received the box, I opened it only to find out that one of the bottles had leaked out into the plastic container. I still decided to move forward, which was a huge mistake. I was looking forward to this since I'm a professional and can't stand the amount of time it takes going to the salon, let alone the cost.
I asked for an ashy blonde color, my roots ended up bright orange and the remainder of my hair turned a blonde / green color - my ends were green!! I ended up having to go into the salon and sitting there for 3 hours. $300 later, they were able to somewhat fix it. It was a terrible experience, I'm extremely dissatisfied.
Michelle Becker
Michelle- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
.
October 15, 2017
They couldn't match color & killed hair
POSTED BY:
.
October 15, 2017
I went in to get color matched, yet they chose a color that resulted in a lot lighter band to cover the new growth. So failed to deliver for what I went in for. And I now have to pay extra for a professional to fix that next time I go to a salon. Also the formula is very strong, my hair was healthy and silky when I walked in, now it's like dry hay. Never putting this stuff on my hair again. Wouldn't recommend.
Laura- We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Amber J.
October 15, 2017
disspointed, totally.
POSTED BY:
Amber J.
October 15, 2017
Fast shipping. Nice packaging. Color looked great for one day. i skipped washing my hair alot and used sulfate free shampoo and conditioner when i did.. still each shower had purple water,very messy. and the color faded faster than a box at home dye (which would have been cheaper). also, then shampoo and conditoner given to me in the package from e-salon wasnt very good at all.
Thanks anyways.
Amber- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Suzanne K.
October 15, 2017
Not Real Happy
POSTED BY:
Suzanne K.
October 15, 2017
You've adjusted my color a couple of times, but it's still not what I want. It's real greyish blonde now. I'm going to cancel because it's too expensive to not be getting the color I need. Thanks anyway!
Suzanne - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see one of our associates was able to get in touch with you, per our Satisfaction Guarantee.
POSTED BY:
Brenda W.
October 14, 2017
Not Happy
POSTED BY:
Brenda W.
October 14, 2017
I changed my review cause this time I ask for purple dye and I got no purple at least the first time I did it I got a hint of purple ! Will not order again , do love the shampoo and conditioner tho would do 0 stars for this if I could
Dear Brenda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Naomi L.
October 14, 2017
hoping for a little more
POSTED BY:
Naomi L.
October 14, 2017
the coverage of the gray is problematic and the shine is lacking on the black color
Naomi - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Patricia M.
October 14, 2017
second time having it come out and this was worse
POSTED BY:
Patricia M.
October 14, 2017
It was too dark and too flat. It made me look washed out. Honestly, this is the second time the color has been shipped and I was my hair EVERY 3 days. Color was dull looking and washed out after a month... do the math, it should have lasted much longer than that especially when I was it every 3 days using a color safe shampoo and cond that is sulfate free. I'm not happy at all. Your color formula dries out my hair!
Patricia- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
B B.
October 14, 2017
Unhappy
POSTED BY:
B B.
October 14, 2017
Used the soft black last night and followed instructions to the tee. I can still see a few grays and my previous hair color is still noticeable through out. Not impressed and a little frustrated because I want the black to be even thoughout but I don't want to add more chemical to it and potentially cause more damage.
B- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Stephanie S.
October 14, 2017
Destroyed my hair
POSTED BY:
Stephanie S.
October 14, 2017
I'm not sure why, but the products destroyed my hair.
Stephanie - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say.
Alexis - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
Anne - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Nicole L.
October 14, 2017
First time
POSTED BY:
Nicole L.
October 14, 2017
Color was almost flat looking and previous highlights are starting to come through after 5 weeks.
Nicole - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Susan D.
October 13, 2017
Harsh
POSTED BY:
Susan D.
October 13, 2017
I realized after using this product for the past several months that it is breaking my hair.
Susan - We’re sorry that you were unsatisfied with our product and that it left your hair feeling dry. Since you were unhappy with your results, we've sent a follow up email with more information. We look forward to delivering the right results for you.
POSTED BY:
Karina B.
October 13, 2017
Bottle for Color
POSTED BY:
Karina B.
October 13, 2017
While I love your product, I was surprised by the new packaging. I dig the new box for the gloves, but find it unnecessary. It seems that your packaging cost would increase. Also, the color bottle's opening is much wider than the developer's bottle opening. This made pouring the color into the developer more challenging with more likely of a chance to spill some thus messing with the developer to color ratio. I'm still going to be a loyal customer, but the wider mouth on the color bottle is off-putting. As a suggestion, choose a bottle for the color with a smaller opening.
Tiffany- We’re sorry your recent order didn’t provide the coverage/ longevity you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage/ longevity you’re looking for. We will be sending your more information shortly!
POSTED BY:
Maureen S.
October 12, 2017
Not sure yet...
POSTED BY:
Maureen S.
October 12, 2017
Just notified today that my 2nd hair color shipment has been sent to the shipping carrier. Problem is that I used this product to color my hair for the very first time just 10 days ago - which means that "the jury is still out" as to how my color is holding up, whether or not I wish to make a color change, or if I even plan to continue using the product!
I do not appreciate not being given an opportunity to make changes. Even now, when I try to make online changes re: the next delivery date, I am unable to do so. Hmmm...
Maureen - We're sorry to hear that you were disappointed by your experience, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Judith M.
October 12, 2017
didn't suit me
POSTED BY:
Judith M.
October 12, 2017
I did speak to you about the product it wasn't suitable I had itchy irrit able skin for days also I didn't realise it was going to cost so much I am a pensioner so you said you wouldnt send any more and then I get an email today saying it's time for your colour I move house in a couple of days so I wouldn't get it anyway please don't send anymore
Judith- Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. Also, we’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kristy N.
October 12, 2017
Doesn't cover all the grays
POSTED BY:
Kristy N.
October 12, 2017
My grays look pink instead of dark blond with copper
Kristy - We’re sorry about your experience. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Debra L.
October 12, 2017
Very wrong color !
POSTED BY:
Debra L.
October 12, 2017
The color was way to dark for me and turned brassy after washing ..... I won't use this product again...... Nice packaging though...
Debra- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Jennifer H.
October 11, 2017
I feel like the color product is great and I love the auto-ship
POSTED BY:
Jennifer H.
October 11, 2017
I do love the product and the savings in doing it myself!! However, I do feel like the color selection for me is darker than I would like. It is easy to apply, the instructions are a little confusing. Might suggest splitting up the sections on all over color vs. touch up.
Jennifer- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. Look out for our follow up email!
POSTED BY:
Kay F.
October 11, 2017
Turned my hair into black straw
POSTED BY:
Kay F.
October 11, 2017
Like the coverage and pigments are better quality than boxed color. My shade is off - the dark golden brown turned my hair black. Very drying, more conditioner would help.
Kay - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Kendyll K.
October 11, 2017
So sticky
POSTED BY:
Kendyll K.
October 11, 2017
I have dyed my hair for almost 15 years using box hair dye from the drug store and my hair has NEVER felt this way. My hair is really really sticky and stringy and so tangled i ripped out half my hair trying to brush it. Im am so unhappy with this product and am very disapointed with the results.
Very unsatisfied and cried due to the terrible texture of what was once beautiful blonde hair.
Kendyll- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Angela S.
October 10, 2017
Not so happy about shipping
POSTED BY:
Angela S.
October 10, 2017
I ordered my color on Friday, my husband paid extra for it to be delivered in 2 days. Its now Sunday and im just now getting confirmation that the order has been placed and may not arrive till Friday.
Angela - We are sorry to hear your shipment took longer than usual to ship. We've sent you an email with more information, per our Satisfaction Guarantee.
POSTED BY:
Barbara L.
October 10, 2017
Too dark
POSTED BY:
Barbara L.
October 10, 2017
The color came out much darker than I was anticipating. I stated I wanted a light golden brown. Something that would blend well with my highlights. When I applied this color to my hair, it covered over most of my blond highlights and darkened my hair much darker than I had wanted.
Still to dark. The highlights did not turn out the way to color was stated and I kept it in the amount of time that it said. I am gonna give my hair a break from this product for awhile.
Lori - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Hila P.
October 10, 2017
Poor customer service
POSTED BY:
Hila P.
October 10, 2017
I updated my needs then sent another request to stop an upcoming shipment but got zero confirmation or response
Hila - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your account, one of our associates has already reached out to you. Please check your email for more information. We hope to continue helping you find hair perfection!
POSTED BY:
Teresa B.
October 9, 2017
Custom Hair Color
POSTED BY:
Teresa B.
October 9, 2017
I was not happy at all. Only after two washings my color turned very dull. Did not cover my grays very well. I bought the touch up spray for my gray roots. A total waste of money. I should have sent my product back for a refund. I went back to my hair dresser.
Teresa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Johanna M.
October 9, 2017
I think I’ll stick with the salon
POSTED BY:
Johanna M.
October 9, 2017
It was sub par hair coloring. I have blond hair it usually holds color well. I wouldn’t pay the full price for the color I received but at a discount it made it a little better. I think I’ll just pay the extra and get it done at the salon. At least the color will last more than a few days that way
Johanna- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Christie B.
October 9, 2017
Loved the coloring
POSTED BY:
Christie B.
October 9, 2017
I bought this hair coloring in hopes to cover my grey hair. The coloring I had been using was from L'Oréal and within a month it was already fading. I have a difficult time trying to find anything to stay on the grey more than a month. This stayed on my hair about the same length of time. I was really hoping that it would stay longer, but it didn't.
Christie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Angela C.
October 9, 2017
hair color
POSTED BY:
Angela C.
October 9, 2017
makes my hair to dry very brassy. need to ADD OILS TO HAIR COLOR, LOOSING HAIR EASILY BREAKS ENDS
Angela - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Kayla R.
October 9, 2017
Faded out ends
POSTED BY:
Kayla R.
October 9, 2017
By following the directions the overall color of my hair varied as you went from root to ends. Looked like a bad biolage color. If I did all over not just the roots then it would be a different color on the roots than the rest.
Kayla - We’re sorry that your hair color came out uneven. We’d love to remedy this and have sent you an email with more information. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation.
POSTED BY:
debora M.
October 8, 2017
The ammonia will kill you!
POSTED BY:
debora M.
October 8, 2017
I was shocked at the amount of ammonia fumes this hair coloring produced. I will go back to my natural ecofriendly hari coloring that I buy at SaveMart for $15 a box.
Debora- Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Cheryl S.
October 8, 2017
Roots came out almost white, rest stayed normal color.
POSTED BY:
Cheryl S.
October 8, 2017
I was hoping this was the answer to my hair problems. In my case it wasn't. 1 minute on rest of the hair left it pretty much the color I started out with but the roots were almost or close to white, it didn't blend.
Cheryl - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Amanda H.
October 8, 2017
Terrible Product
POSTED BY:
Amanda H.
October 8, 2017
The color came out very different than it was supposed to be. It was a flat ugly color. It took me forever to wash out of my hair. It felt sticky and grosse for several days. It also didn't cover my grays at all. To make matters worse I just got charged again and received it again. I don't remember signing up for them to send it automatically every couple of months. Do not waste your money. This is s terrible product. Drug store hair dye is cheaper and better.
Amanda - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have sent you more an email with more information, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Maegan A.
October 8, 2017
A bit too red
POSTED BY:
Maegan A.
October 8, 2017
It's consistent with the last color I used, which is fantastic, but I'm still left with more red than purple tones. My hunt for the perfect violet-brown continues.
Maegan- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Marti T.
October 7, 2017
Horrible Results
POSTED BY:
Marti T.
October 7, 2017
I am very unhappy with the results of my most recent color. The root color has always been too dark, but every time I tried to get it lighter, it just turned orange. I was going to try to just stick with the dark root color and do highlights every time I did my roots, but that isn't going to work either. The highlights turned the dark hair orange. It looks awful and now I'm going to have to go to the salon to get it fixed. This has not saved me any money at all and now I'll have to go back to getting it done at the salon. :(
Marti - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and will reach out to you shortly. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Jessica V.
October 7, 2017
Wanted blonde got blah
POSTED BY:
Jessica V.
October 7, 2017
I started with light brown undyed hair and chose to go to medium beige blonde. I included a photo of my hair and wrote a note to the colorist. In the note I stated that even with ash colors, my hair will go golden thinking adjustments would be made. The finished product is a bland and boring dark golden blonde. Not at all what I wanted.
Jessica - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, reached out to you to see how we can better assist you. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Michele D.
October 6, 2017
Not the color I was going for
POSTED BY:
Michele D.
October 6, 2017
I was super excited to try out this hair dye and my hair turned out way darker than what I was expecting and hoping for. I followed the instructions and was looking for a brighter copper color and ended up with dark brown with a red undertone. After explaining to the color expert that I did not get the color I was expecting, she told me my hair is now too dark to lighten (which is why I was upset in the first place). Currently waiting to hear if there’s anything they can do for me. If not, I’m done with this online service.
Michele - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
Virginia - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and will be adjusting your formula to better cover your grey hairs. Look for your follow up email for more information.
POSTED BY:
Heidi C.
October 6, 2017
Having trouble getting the color i want
POSTED BY:
Heidi C.
October 6, 2017
I have been getting mg hairs professionally colored until i started esalon. I want my hair a little redder, had them change the color the past 2 months . I know red odd the hardest color to achieve, espevially with my naturally dark with grey hair. Just don't know how to get it redder...
Heidi - We’re sorry that your recent formulation has not turned out as red as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Dorothy B.
October 6, 2017
Faded to quickly
POSTED BY:
Dorothy B.
October 6, 2017
After 10 days color faded and copper tones came out
Dorothy- We apologize for the disappointing experience with your custom color. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Jessica L.
October 6, 2017
Not what I asked for
POSTED BY:
Jessica L.
October 6, 2017
I asked for a brighter red because I liked the color I got last time, but it faded quickly to a copper - which was pretty, but I wanted something more vibrant with the red. And I used this, and my hair is a dark brown. I am really unhappy seeing as this is the EXACT OPPOSITE of what I asked for. I would have been better off not putting in a request. My friend recommended this website to me and has beautiful hair so I'm not sure where I went wrong. Why did a "brighter color" turn dark with only red undertones barely noticeable in direct sunlight?
Jessica - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to reformulate your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Sheri K.
October 5, 2017
Personal Stylist did not listen well
POSTED BY:
Sheri K.
October 5, 2017
I originally worked with a stylist, and the first round of coloring was way too dark. There were two different colors, one for the roots and one for the ends, and they were different colors and did not blend at all. So I asked for more auburn red in the mix, so the color would be lighter, and the same color for both ends and roots. Instead, they sent me two different colors again, and the root color was still way too dark and I can't wait for it to wash out. The dark color is too stark against my skin tone, and I hate it. I feel that the stylist just did what they wanted and didn't really listen to me. Actually, if I had a box of the color I purchase over the counter, I would have used that instead, but since I already had this color from Esalon, I thought I would give it one more change. I am sorry I did.
Sheri - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
Suzanna - We’re sorry that your hair is missing shine. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for shine. If your colorist has any questions, they will contact you. Thank you for your review.
POSTED BY:
DIANA P.
October 5, 2017
To Dark for me
POSTED BY:
DIANA P.
October 5, 2017
I thought the color would be brighter but, I didn't like how dark it was.
Diana- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
andrea A.
October 5, 2017
Not enough "color" in the mix.
POSTED BY:
andrea A.
October 5, 2017
Liked how my hair felt, but it was too Brown for me.
Andrea - We’re sorry that you were unhappy with your color results. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
clare R.
October 5, 2017
ick
POSTED BY:
clare R.
October 5, 2017
I followed all instructions and dyed my hair on Wednesday morning. It is now Thursday afternoon and after washing my hair 5 times already, my entire head is coated in what appears to be some sort of greasy film that will not wash out. I am beyond frustrated and pissed off. I have literally scrubbed my head 5x. I guess I'll keep scrubbing and hope for the best. Will not use this service again.
Clare - We’re sorry that your hair felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have sent you a follow up email, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Elizabeth S.
October 5, 2017
Good coverage, wrong color 😐
POSTED BY:
Elizabeth S.
October 5, 2017
This is the second time that I receive a darker tone than I expected.
Not ok.
Elizabeth- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Megan O.
October 5, 2017
Never again
POSTED BY:
Megan O.
October 5, 2017
When I placed my order, I specifically said I wanted to cover my greys, and said I did NOT want my hair to be orangie. The color was supposed to be dark blond.. nope.. I now have orangie, rusty color hair even after a photo we supplied as, requested.
Megan- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
.
October 4, 2017
Dull looking hair
POSTED BY:
.
October 4, 2017
I was very disappointed this month with my color and then I realized that my colorist was changed without letting me know. I was very happy with Vanessa and I finally had a color I loved. A colorist is like a scientist and trust is of the utmost when it comes to blonde color.
Robin - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
wanda M.
October 4, 2017
Too dark I wanted 2 shades lighter than the last one
POSTED BY:
wanda M.
October 4, 2017
Too dark.... I wanted 2 shades lighter than the last one...I even wrote to you before the one I received was shipped
Wanda- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Edna R.
October 4, 2017
Impressive at first....then, not so much
POSTED BY:
Edna R.
October 4, 2017
With the first kit, The color came out nice and lasted for a good while before my persistent grays started showing.
But the kit that came after the initial one, sad to say was not impressive at all....my grays were out in 2 washes.
Edina- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. We will send you more information in an email shortly.
POSTED BY:
Nancy M.
October 4, 2017
Second try to regulate intensity of color
POSTED BY:
Nancy M.
October 4, 2017
I gave you a second chance to improve this color and it is still too dark and leaves my hair extremely dry. Therefore, please discontinue permanently my membership in eSalon.com immediately. Do not send me or charge me for any further products.
Nancy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
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