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By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
Allison - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Sherry S.
March 3, 2018
Not real happy
POSTED BY:
Sherry S.
March 3, 2018
This did cover my gray which is hard to do, so thumbs up for that. But even though I got an Ash base with my dark blond and I wrote that my hair picks up brassy tones very easily and the color only had a sliver of gold....my hair turned out Alburn which will be brassy in a couple of shampooing..... so I will fix this by going to Sally's and getting a bleach to strip it out cuz that is the only way I can get the red out. Then I will by a Ash #7 and redo my hair....but this will only cover half my gray....but better than brassy. Glad I tried it.
Sherry - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Melody A.
March 2, 2018
Automatic subcription which I did not remember signing up for
POSTED BY:
Melody A.
March 2, 2018
I haven’t use the product I ordered due to the colour bottles as yoo tght and nobody in the house can open it. Now I received an email informing me that my next order is coming which I did not remeber signing up for subscription or autmatic order.
I placed my first order few months ago as a trial which I haven’t got the chance to use it yet.
I want the future automtic order or subscription to be cancelled please!
Melody - Thank you for your feedback. We apologize for the disappointing experience you had with opening your custom blended hair color. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kimberleigh H.
March 2, 2018
it's not evenly coloring
POSTED BY:
Kimberleigh H.
March 2, 2018
color is not even. can see the freshly colored roots compared to the old hair color.
Kimberleigh - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amanda F.
March 1, 2018
Not worth the money you'll have to spend to fix it
POSTED BY:
Amanda F.
March 1, 2018
I previously left a great review of this product. Unfortunately, after the first time, I adjusted my hair color to be slightly darker and was VERY disappointed with the formula and the color. Patchy, inconsistent color that faded quickly, left my hair feeling damaged, and looked very "color from the box." I gave it another shot after that, thinking it was my own error. Despite having colored my hair myself many times before, the color turned out even worse than the second time--patchy and brassy. I had to spend $200 to fix it. On top of that, I tried to cancel my account after my last use, and sure enough, three months later, I get an email from the company that another shipment was sent. Save yourself the embarrassment of walking around with half-faded clown hair and just go to a salon.
Amanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mandy W.
March 1, 2018
Way way too. Complicated
POSTED BY:
Mandy W.
March 1, 2018
Just received first set. Of highlights. It is complicated and a complete. Waste of money. I am not willing. To even attempt this. I can't see. The back. Of. My head. I can't see the totality of my head in order. To place structures highlights. This was marked as. Something you brush in not something you paint in. Completely discouraged. Ready to cancel this service completely. In tears even looking at this.
Mandy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Shirley C.
March 1, 2018
was way to dark
POSTED BY:
Shirley C.
March 1, 2018
2nd time i tried e salon and both times it darkened my hair.
Shirley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Nancy C.
March 1, 2018
Way way too dark
POSTED BY:
Nancy C.
March 1, 2018
I asked for a change in having the red tones removed. The color I received indicates that it is "light brown". I colored my hair yesterday and it is far far too dark. I'm looking for a more golden light brown.
Nancy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kristin S.
March 1, 2018
Terrible quality
POSTED BY:
Kristin S.
March 1, 2018
I’ve been using this product for 2 years or so. Over the past year I have seen the quality totally deteriorate monthly. The past several orders that I have received have done absolutely nothing for my grey roots (the whole reason for my order,) and this last month was like a complete placebo, I wish I could show you all a picture of my post application hair because it’s clear that this product doesn’t work. My grey hairs at very few and not that complicated, so I am pretty displeased with the fact that this product can’t color them.
I NEVER write reviews, but I have just now noticed that it’s “satisfaction garenteed” and I feel like I should have done this months ago.
Kristin - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Melissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
denise R.
March 1, 2018
Second shipment
POSTED BY:
denise R.
March 1, 2018
I was not as happy with the color this time, the color seems darker and it took 8 dAys to get here. The gray coverage did not last long which was a bummer.my hair felt soft though.
Denise - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Patricia W.
March 1, 2018
Still does not cover resistive gray roots
POSTED BY:
Patricia W.
March 1, 2018
my roots are too light, my ends are too dark. They did correct the redness so I have minimal turng red with fading
Patricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kimberli R.
February 28, 2018
Horrible
POSTED BY:
Kimberli R.
February 28, 2018
My hair color was supposed to be a purple color and it's damn near black. I absolutely hate this product.
Kimberli - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Brandy H.
February 28, 2018
Too dark
POSTED BY:
Brandy H.
February 28, 2018
I had originally ordered a medium light brown and the company looked at my picture and suggested a medium dark brown. It was way too dark. Going to the salon from now on. Just not for me!
Brandy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Irene W.
February 28, 2018
Irene
POSTED BY:
Irene W.
February 28, 2018
The color was too dark for my liking. I have slight ash color in my natural color and the color created for me is more ash than light blonde. The materials, product, and quality is very good.
Irene - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Judy C.
February 28, 2018
Very Runny
POSTED BY:
Judy C.
February 28, 2018
The product is very runny! Very little control of the areas you need to color. My case was the gray roots.
Splatter everywhere! The color is really nothing to write home about. Clairol is just as good, if not better.
Judy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
kim C.
February 27, 2018
Needs more red!
POSTED BY:
kim C.
February 27, 2018
I love the dye but it only lasts 3 weeks. My box color I usually buy lasts about 8 weeks. My color is still brown but it's getting to the red I want. It needs more red/ violet.
I love the shampoo that comes with it and the 2 pair of gloves
Kim - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Kathy C.
February 27, 2018
Hard to wash out
POSTED BY:
Kathy C.
February 27, 2018
I had to wash my hair 4 times, each time after my hair dried, to get all the dye out. It takes my hair a long time to dry as it is thick . My hair was very stringy and greasy feeling although I rinsed it for a long time.
Kathy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Jennifer N.
February 27, 2018
Not the best
POSTED BY:
Jennifer N.
February 27, 2018
I reached out and asked for my custom color to be a little more rich, darker in color because it was fading uneven, so they added an additional bottle of color for the ends of my hair that would even out the color. I followed the directions very carefully, but the color is not even close to what I wanted... It is more BLACK then a rich brown.
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Holley D.
February 27, 2018
Unable to change my color before it shipped
POSTED BY:
Holley D.
February 27, 2018
This color is too dark for me and I was unable to change to color the last time I received an email telling me it was ready to ship.
Holley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kelsey D.
February 27, 2018
If hair jaundice was a thing, that would be an appropriate name for this color
POSTED BY:
Kelsey D.
February 27, 2018
I was really excited to try this product as it seemed as though an exciting challenge to the standard box color. Cute packaging and custom labels can't cover the fact that the color itself was terrible and forced me quickly out the door to get something to cover the atrocity it brought. I was looking for a dark blonde color and was dismayed to find an awful yellow color that made me look like a sickly leprechaun. The $5 box color that I purchased from the pharmacy was far more preferable to this 'custom jaundiced' look. Swing and a miss
Kelsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mary W.
February 27, 2018
Still unhappy w color. I bought my original liberal preference and keep getting
POSTED BY:
Mary W.
February 27, 2018
Compliments evetyday...which I was not getting for 2 months, sry. I am going to cancel...it just did not work out for me. Thank you for ur help 😊
Mary - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Jill E.
February 26, 2018
3rd time is not the charm
POSTED BY:
Jill E.
February 26, 2018
I've really enjoyed getting my hair color in the mail, but it seems they just can't get the color right. I've given them 3 tries, and every time I left a note with the colorist that my hair keeps turning out red. I want dark blonde with no hint of red. But, somehow my comments aren't being heard. Sorry eSalon. You had three tries to get it right, but I can't go another 6 months with red hair till you get my color right. Gotta cancel my subscription.
Jill - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Shannon T.
February 26, 2018
Hair color not sticking on grey
POSTED BY:
Shannon T.
February 26, 2018
I just didn’t feel it covered my gray long enough with and if you days it was showing through again.
Shannon - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Jennifer J.
February 26, 2018
I don't like the product
POSTED BY:
Jennifer J.
February 26, 2018
It did not cover my greys and I am not happy with the color results
Jennifer - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Claire D.
February 26, 2018
Didn’t work on my hair
POSTED BY:
Claire D.
February 26, 2018
The color took only on parts of my hair, leaving me with patches of blonde and red—it was very uneven and I had to pay a lot and spend six hours having it fixed. I don’t think the instructions were specific or customized enough, especially for long hair. Very disappointed and I will not be purchasing again.
Claire - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Eve G.
February 26, 2018
Color not wanted
POSTED BY:
Eve G.
February 26, 2018
Wanted all over dark color to even out ombré at ends - color #2 was to light and didn’t even out the ends like I wanted. Not sure I’ll renew.
Eve - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Ashley S.
February 26, 2018
Straw like hair
POSTED BY:
Ashley S.
February 26, 2018
I really liked how my color turned out, it was the perfect shade of brown. However after each time I color my hair with esalon it leaves it feeling like straw and really dry. It takes weeks for it to feel normal again, and usually by the time it starts feeling normal it is almost time to color it again :(
Ashley - Thank you for your feedback. We are sorry to hear that your hair is feeling dry. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details. We hope to continue helping you find hair perfection!
POSTED BY:
peggy S.
February 26, 2018
No better than Clairol and that's a whole lot cheaper!
POSTED BY:
peggy S.
February 26, 2018
3 days after coloring, grays are back. I see nothing special about this. No better than a store bought color and too $$$$$
Peggy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Yadira S.
February 26, 2018
Nothing special
POSTED BY:
Yadira S.
February 26, 2018
I personally didn’t see a difference from e-salons product to that of a box or from Sally’s... not worth the price.
Yadira - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer K.
February 26, 2018
Mixed feelings
POSTED BY:
Jennifer K.
February 26, 2018
My hair color (medium brown pearl mahogany)...violet range...looks NOTHING like the color described or pictured. I see no purple what so ever. I see mostly a copper color. However, the color is dimensional but I really wish it turned out the way it was supposed to.
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
Kim - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
KATHERINE M.
February 25, 2018
Not the color I wanted
POSTED BY:
KATHERINE M.
February 25, 2018
My hair was brown with blonde highlights. I was looking for a medium to dark blonde look. My hair color is now ash brown. I am not a fan of red/ash on me. Not what I was looking for. I hate the thought of having to go back to my salon to have them correct the color.
Update: I am still waiting to hear back from the color expert. The only response I have gotten was from this review. I even called and left a message because office was closed friday and I have not been called back
Camilla - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angel
February 25, 2018
First time coloring 😮
POSTED BY:
Angel
February 25, 2018
My first time to ever color my hair was an epic failure! 😢 Im a burnette & wanted to be an Auburn but after using what my personal colorist mixed for me there was NO CHANGE 😡 Just my greys were a little red but quickly washed away. Why didnt my colorist advise me the red wouldnt show? Why not TELL ME what i need to go to Auburn or Redhead? Does anyone know how to go from brown to red and actually see it?! I thought the so called professionals here would tell me what i needed to acheive desired color but perhaps i misunderstand how eSalon works? 🤔
Angel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Fleur H.
February 24, 2018
Ok but not at all the colour I wanted
POSTED BY:
Fleur H.
February 24, 2018
I didn't get any of the problems I was worried about after reading reviews online. (Sticky hair, hair loss...) So that was a plus as I was very worried. My issue is that the colour is nothing like the one I wanted. It's not bad but not what I wanted. The consultant called me during working hours so never got me and then decided to send the colour anyway without double checking with me. I think you should not send until you have managed to contact the customer via hone or email. Now if I want the correct colour I have to pay again when it is not my fault if the colour is not what I wanted. That s not the best way of going about it in my opinion.
Fleur - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Sherri H.
February 24, 2018
Not really impressed
POSTED BY:
Sherri H.
February 24, 2018
I was not really impressed with this product . It's just not for me ! It did not lift at all . However it may would deposit color on my hair that is already blonde , but I do not want to darken all my blonde . So I'm not happy with it . But thank you for trying .
Sherri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Elizabeth
February 24, 2018
Coloring
POSTED BY:
Elizabeth
February 24, 2018
My Grey's did not hold in the color like would have wanted.
I'm willing to work with my stylist.:)
Liz - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Susan B.
February 24, 2018
Not Enough Color
POSTED BY:
Susan B.
February 24, 2018
My hair is thick and past my shoulders, not insanely thick but I did mention a concern about this to the colorist as we planned. Unless I use two boxes of color from the drugstore I run out resulting in a disaster.
I was reassured by my colorist that there would be more than enough color. There wasn’t.
I give the product 3 stars because the portion for my roots worked nicely and I loved the color. But my ends were barely saturated and therefore barely got color. I got comments from friends that the grow out/roots were less visible but that the bottom portion (essentially my entire ponytail) looked about the same.
Dissatisfied.
Susan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Milda B.
February 23, 2018
so difficult to wash out...
POSTED BY:
Milda B.
February 23, 2018
The formula was very waxy and extremely hard to wash out, hair feels damaged after use. Color is ok, slightly darker than expected, but not worth the fuss...
Milda - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Rebecca E.
February 23, 2018
Great shine, not great colour match, messy
POSTED BY:
Rebecca E.
February 23, 2018
My hair is amazingly shiny, however my mid brown copper request has resulted in a very dark brown with no red/orange even in the sunlight :( Other point to note is how watery the mixture you put on your hair is, very messy. I've been dying my hair for best part of 25 years and this is the messiest ever, shame as the concept is great..
Rebecca - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Ruth H.
February 23, 2018
Cancel
POSTED BY:
Ruth H.
February 23, 2018
I want to cancel my orders I do not find the product suits my needs thank you
Ruth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jessica R.
February 23, 2018
Help Greys day 10
POSTED BY:
Jessica R.
February 23, 2018
This color does not last! I use Lanza color safe shampoo from the salon. This is not affordable. This color last as long as box color I buy at Walgreens but twice as much. I wrote last time that I needed heavy grey coverage. You said you were going to create a formula that lasts. And it does not. Is your color only for younger people with no gray hair? I don't think your product is beneficial for me if you cannot produce me with color that lasts longer than 10 days for this is not affordable.
Jessica - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
Gaynor - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already resolved your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carrie F.
February 22, 2018
Just not a fan
POSTED BY:
Carrie F.
February 22, 2018
I’ve tried it a couple of tries and I just don’t like any of the colors made. It is also a very long tedious process that I don’t look forward to. I have natural dark brown hair and when I dye it a dark brown it comes out red. Every time, even after adjustments. It just isn’t what is expected. It’s a cool concept but I’ve had better results with over the counter boxed dye.
Carrie - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sandra Y.
February 22, 2018
Doesn’t cover grey
POSTED BY:
Sandra Y.
February 22, 2018
I can’t use your products because it doesn’t cover my grey!
Sandra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
christina G.
February 21, 2018
Orange instead of ash blonde
POSTED BY:
christina G.
February 21, 2018
Turned my hair an orange color.It was supposed to be medium ash blonde.
Christina - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Felicia A.
February 21, 2018
Great at first....
POSTED BY:
Felicia A.
February 21, 2018
Great at first....did all over color LOVED it. But my problems are my grays they are strong and many! I normally get at least 5 weeks if not 6 from the salon. 4 weeks from the 'store' color . this only lasted 3 1\2 weeks :( so I think budget wise,,,its back to the store for me.
******UPDATE 2/21/18
I wrote to the company about my issue with the grays.....They suggested I dye my hair every TWO WEEKS!!!!!! WHAT!?? So I should buy two boxes a month @ roughly $26 each because shipping is NOT included with auto shipment ( no perks really?! ) no thank you again back to the store for me.
Felicia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
natalie M.
February 21, 2018
Good idea in theory, but not as good as it could be
POSTED BY:
natalie M.
February 21, 2018
There is a difference between salon formulations and non salon. This is NOT as good or healthy for hair as salon formulations, unfortunately, although I suppose it is better than box color (the lowest kind.) If only it were closer to salon it would be ideal -- I mean a WONDERFUL idea -- and I am looking still to find this. The service however is top notch, as is everything else about this service. If they can only get closer to what I get at the salon (i.e. grey coverage, better quality color rather than too opaque) I would love this. But sadly, it does not deliver quite up to par.
Natalie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
Sarah - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Michelle S.
February 21, 2018
Touch up of Custom Hair color
POSTED BY:
Michelle S.
February 21, 2018
I like the hair color; however even applying a mask the night before and following the color directions exactly, I am not happy with the coverage of gray at the hairline. The color disappeared with several days - revealing the grays I wanted covered up! I will not be reordering this product.
Michelle - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
LINDA S.
February 21, 2018
hair color
POSTED BY:
LINDA S.
February 21, 2018
The color didn't take. I had to buy more color and redo it a few weeks later.
Linda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Linda D.
February 21, 2018
I hv never had color do this!
POSTED BY:
Linda D.
February 21, 2018
I followed directions to the letter. When time was up and I rinsed my hair, it felt like my hair was coated in PLASTIC! It took 4 shampoos with a salon grade color safe shampoo to remove whatever it was. The substance was difficult to clean from the colorist tools too. For med ash brown my hair looked dark brown. Problem is it faded at the roots. I am not a happy customer. At 1st I thought maybe user error but the 2nd time I had my daughter who colors her hair apply it. It was not user error. Sorry eSalon.
I just received my first kit and after coloring and following the directions to a T I proceeded to jump in the shower. I wet my fingers and massaged my hair just like the instructions said and as soon as I started to rinse I noticed a really gummy, waxey build-up that wouldn't rinse out. I washed with your shampoo and conditioner and it wasn't even touching the build up. It was like I washed with Crisco. Thankfully I was able to get it out with my Wen after 6 washes but it was awful. I was terrified I was going to lose hair or damage it. Thankfully it is ok. The color isn't very vibrant and 3 days later my gray is already showing through. I have been coloring my gray myself for 5+ years and have never had an issue like this. I would not recommend this product to anyone and the 1 star is only because you can't leave zero. I'll stick to my box from Sally's from now on. Beware.
Kim - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Maria T.
February 20, 2018
Very dissatisfied
POSTED BY:
Maria T.
February 20, 2018
The color I requested was changed to a darker one resulting in my hair been very dark, now it's going to cost me a fortune to get it back to what it was.do not recommend this product since they decide what color you should get
Maria - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kandy H.
February 20, 2018
So not happy
POSTED BY:
Kandy H.
February 20, 2018
I picked my colors and they changed it and now I am stuck with something I hate!!! Not even close to what I was wanting
Kandy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer H.
February 20, 2018
Fair
POSTED BY:
Jennifer H.
February 20, 2018
The color was closer to my natural brunette. I appreciate the change you made taking out the more brassy tones so it didn’t come out with a reddish tint....but, it didn’t cover my grey at all! I was diligent on those areas & use a safe shampoo but the grey shined through even before washing it.
Jennifer - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Debra G.
February 20, 2018
Great color
POSTED BY:
Debra G.
February 20, 2018
Love the color, but the grays came back quicker then they did the last time I colored my hair.
Debra - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Denise M L.
February 20, 2018
I had a problem with sores on my head after using the product.
POSTED BY:
Denise M L.
February 20, 2018
I am unable to use the product. My scalp got sores on it after using the product.
Denise - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
Michelle - Thank you for your feedback. We apologize for the disappointing experience you had with our product. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Barbara T.
February 20, 2018
Awful color
POSTED BY:
Barbara T.
February 20, 2018
Awful reddish color it was called dead blonde??and I would like to cancel my future orders. I had to pay $179 to correct the color
Barbara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Stephanie H.
February 20, 2018
Greasy hair and no difference
POSTED BY:
Stephanie H.
February 20, 2018
Makes hair extremely greasy. Colour is no different only the red has gone lighter. My advice after 20 years of Home dyes go to the supermarket and get true results. Not a greasy tamed down colour !!!! Wouldn’t recommend
Stephanie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
lisa M.
February 20, 2018
Changed packaging on the custom color was very difficult to open
POSTED BY:
lisa M.
February 20, 2018
My husband had to go get a jar grip and open the haircolor, he couldn't open it barehanded (!) very different packaging than what I've seen previously.
Lisa - Thank you for your feedback about eSalon! We are so sorry to hear about the trouble with our packaging. We take our customer's concerns very seriously, and we want to reassure you that we worked with our team to get this issue resolved. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kym S.
February 20, 2018
Hard to cover grey.
POSTED BY:
Kym S.
February 20, 2018
I received a complimentary color kit after my review of my 1st kit. (which was very nice and unexpected) because the 1st color kit did not do a good job of coloring the grey around my temples. Tired the 2nd kit same problem. I didn't do the dye job myself my retired friend who was a hairdresser did it so I know it was done correctly. Had the dye covered my extremely hard to cover greys it would have been perfect color job. I tried eSalon hoping to find a color that would work on my stubborn greys. No luck.
Kym - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Patti S.
February 20, 2018
Great product. Not the right color
POSTED BY:
Patti S.
February 20, 2018
Did not get the desired color despite sending a picture of the color I wanted.
Patti - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Olivia L.
February 19, 2018
Grey hairs not being covered
POSTED BY:
Olivia L.
February 19, 2018
My gray hairs aren’t being covered by your product
Olivia - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Deb B.
February 19, 2018
Did not last
POSTED BY:
Deb B.
February 19, 2018
I was very disappointed with your product. I followed directions exactly and in less than 2 weeks, the gray was coming through. I can buy a root booster product at the drugstore for way less that will give me the same results I got from your product.
Also, the amount of product sent for short hair is a total waste. I ended up throwing 1/2 of the color away and I applied it very liberally.
Deb - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mary W.
February 19, 2018
Did not come out what I asked for
POSTED BY:
Mary W.
February 19, 2018
I picked dark golden blond but it came out reddish brown. Not happy with this.
Mary - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Emily M.
February 19, 2018
Fading Fast
POSTED BY:
Emily M.
February 19, 2018
I am disappointed with how short a time the hair color lasted. It's been less than two weeks since I colored my hair using your product and my roots are fading fast where I colored it. I was using Salon Care which I purchased at Sally's Beauty and it lasted 6 or more weeks. It actually had to grow out to see the gray. With your product, it's fading fast and will have to be touched up before my hair even has a chance to grow. I will probably not be using your product again; it's not worth the extra money I spent versus my old product.
Emily - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Ana L.
February 19, 2018
the red color looks great for a couple of days, but then fades quickly
POSTED BY:
Ana L.
February 19, 2018
i followed the directions to the letter. for the first few days it looked great, then my hair began to feel very dried out. had to give it an oil treatment, but the red is already starting to fade after just a week.
Ana- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
laurie D.
February 19, 2018
Liked but not as well as first one.
POSTED BY:
laurie D.
February 19, 2018
Received the package, contents of color formula had leaked inside the box. Not sure if it affected the color or not. Really liked the first box with pink gloves & accents. Felt more pretty & feminine.
Laurie - We are so sorry to hear your order arrived damaged! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to have a replacement order sent out. We're happy to hear you enjoyed our pink boxes and gloves! For the month of October, eSalon changes the color of our shipping boxes in honor of Breast Cancer Awareness month. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTED BY:
Emily F.
February 18, 2018
It's alright
POSTED BY:
Emily F.
February 18, 2018
Directions were clear which is always good. There isnt anything special about the color. It's not like I had alot of options since my hair is so dark on its own. The only real issues I have is that my hair feels really dry now and some of the red from a previous color is showing through the black...thats right the red is peaking through the black and I COVERED my head in that dye and followed the directions to a t.
Emily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
omoore
February 18, 2018
dries my hair
POSTED BY:
omoore
February 18, 2018
its great for grey coverages, made my hair falls out in clump. the chemical burns my scalp
Omoore - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Claire-louise W.
February 18, 2018
Not right for me
POSTED BY:
Claire-louise W.
February 18, 2018
It took forever to rinse out.. had a product build up on my scalp and hair that i could literally scrape off with my nails.. and am really disappointed that there doesnt seem to be even tge slightest hint of blue to the colour... left me having to buy another home dye to ensure my hair matched again with my extentions.. (*note i didnt use the dye on my extentions) hair felt very claggy upon drying it...
Not suitable for everyone i guess as some reviews are great. Wont be buying again
Claire-louise - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Karen S.
February 18, 2018
Not Happy
POSTED BY:
Karen S.
February 18, 2018
This color was totally different than what it showed like on the web site. It was so much darker and very very dull. After 5 days its like the color washed off the roots. Very bummed. Not pleased at all.
Karen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Regina Q.
February 17, 2018
Not red at all
POSTED BY:
Regina Q.
February 17, 2018
I wasn't happy at all with my over all color, it was not the red mahogany i had before, it's just too dark. I Don't like it. Not very happy with this time at all
I was very much looking forward to receiving my colour. When i did I was over the moon. Shipping was super fast and easy. However I found that the colour did not lift into my ends very well. My roots looked lovely. The exact colour I wanted. I was surprised as I dont have much prior colour in my hair and I haven’t dyed it in over a year and a half. I was just expecting a bit more. Perhaps I didn’t follow the instructions correctly? I really want to like this product. I guess I’ll have to wait until the next shipment.
Alexandra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Taylor M.
February 16, 2018
Wash out color
POSTED BY:
Taylor M.
February 16, 2018
What a bummer this was. My roots were Orange a week later, and my ends still a wash out copper. I had a better experience going back to the store and getting my regular color. I was so hopeful this would be a match, but it just isn’t worth it.
Taylor - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christie A.
February 16, 2018
POor quality product
POSTED BY:
Christie A.
February 16, 2018
This product continues to decline in quality and rather than adjust product quality the company just gives out free product. This is now comparable to a drug store hair color at double the price. It’s not worth the price.
Christie - Thank you for your feedback. We apologize for the disappointing experience you had with our product. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Maria W.
February 16, 2018
Color still wrong
POSTED BY:
Maria W.
February 16, 2018
I wasn't happy with the original color and talked with a representative and she made adjustment and
then I tried that one. While the 2nd did take away the very dark brown, the red tones still came out orange red rather than a violet red. I have decided to go back to my previous product
Maria - Thank you for your feedback. We apologize for the disappointing experience you had with our Customized Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sylvie P.
February 16, 2018
Good product. Gentle on your hair.
POSTED BY:
Sylvie P.
February 16, 2018
I used this product for like a year, I believe.
At first it was really nice. I received compliments on my hair color... it looked alive and full of natural looking shades.
But after using it for a year or so, my hair started looking dull and lifeless. My touch ups, that used to be once a month or even every 5 to 6 weeks, my hair started demanding them every 3 weeks. Sometimes a little sooner than that!
In the end, It was as much a monetary reason, as a dissatisfaction with the product, what made me discontinue that especific product of all the others I love from eSalon!
In the end, I didn’t get the shades I’ve got at the beginning, nor the healthy natural looking color.
It still is a good product. Unfortunately, not for me at the moment.
Sylvie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color!
POSTED BY:
Kasey D.
February 16, 2018
Blah
POSTED BY:
Kasey D.
February 16, 2018
Just looks like my normal drab color. Not çhocolate. Just plain dark brown like it was. Did take out the grays tho. But for that..ill just stick w supermarket dye. Plus there wasnt enough shampoo n conditioner by far!
Kasey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cheyenne P.
February 16, 2018
Good color update on the roots, but
POSTED BY:
Cheyenne P.
February 16, 2018
But the second color for the ends was literally like nothing.
Cheyenne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Margaret S.
February 15, 2018
Didn't cover
POSTED BY:
Margaret S.
February 15, 2018
There was not enough die to cover all my hair. It had been awhile since I dyed my hair and when I got my dye it just wasn't enough. I do have long hair and usually use 2 box's to get good coverage. Disappointed
Margaret - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Claire D.
February 15, 2018
Left my hair greasy and brittle
POSTED BY:
Claire D.
February 15, 2018
Ordered custom colour red mahogany... it went on very red but the colour after rinsing is just dark brown no red.
I rinsed and rinsed and rinsed the conditioner but it's left an oily residue on my hair.
After reading all the great reviews I'm disappointed :(
Claire - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Jennifer E.
February 15, 2018
exactly a month later
POSTED BY:
Jennifer E.
February 15, 2018
and my grey roots are awful...I thought I followed all the directions and used all the color
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
CATHERINE G.
February 14, 2018
HAIR COLOR
POSTED BY:
CATHERINE G.
February 14, 2018
DID NOT WORK, MADE HAIR LOOK WORSE. IT IS A DARKER RED, CAN I BLEACH THE COLOR OUT AND PUT A LIGHT BROWN COLOR ON IT
Catherine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Christina C.
February 14, 2018
Didn’t cover at all!
POSTED BY:
Christina C.
February 14, 2018
I colored my hair on Friday and on Tuesday I see gray already. I haven’t even shampoo again. I followed directions to a T.
VERY UNHAPPY!
Christina - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Victoria K.
February 14, 2018
It did not covered my gray hair at all,even after following the instructions
POSTED BY:
Victoria K.
February 14, 2018
The colour is very hard to wash off i had to shampoo my hair 3 times,also it did not covered my gray hair at all .
Colour is ok even though i prefer more ash brown then it was.
There is positives as well, like great packaging and very good shampoo &conditioner .
Victoria - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Christina S.
February 14, 2018
Like
POSTED BY:
Christina S.
February 14, 2018
This is a great product. I give a 3 Bc with in one week my grays have come back. That I don’t like
Christina - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
KRISTIE S.
February 14, 2018
My hair color turned out darker then it was
POSTED BY:
KRISTIE S.
February 14, 2018
I am not happy at all, I sent a picture of my hair color and they gave me some thing a lot darker. I am pissed.
Kristie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shannon S.
February 14, 2018
no change
POSTED BY:
Shannon S.
February 14, 2018
i noticed no difference in color after using this.
Shannon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Digmari R.
February 14, 2018
Verry disappointed
POSTED BY:
Digmari R.
February 14, 2018
I ask for specific color,is not even close to the color from the picture I send you guys,am very upset with tha results,not worth the money or the try i will cancel my subscription thank you
Digmari - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
LISA K.
February 13, 2018
Left my hair brassy.
POSTED BY:
LISA K.
February 13, 2018
I wanted to cover my roots to match my current blonde color but this turned me red/brassy.
Lisa - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Marla C.
February 13, 2018
Color Treated Hair
POSTED BY:
Marla C.
February 13, 2018
I purchased this with the idea and assumption that I would be much better than a local store purchase and it would last longer also.
It was not and did not. I will be canceling my auto ship today.
Marla - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
Lisa - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Farah G.
February 13, 2018
its just not for me
POSTED BY:
Farah G.
February 13, 2018
was looking to try something new but wasnt so impressed with the outcome. will stick to my other hair color brand
Farah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lynn H
February 13, 2018
Color is just ok, my fault when ordering
POSTED BY:
Lynn H
February 13, 2018
The formula is thick and kind of oily so it stayed in my hair and felt really greasy until I used vinegar to get it completely washed out of my hair the next day. The formula colors very well compared to the kits that you can get in the store.
Lynn - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Debra D.
February 12, 2018
Not for me
POSTED BY:
Debra D.
February 12, 2018
I can not see any difference other than the price between what I have used and this.
Debra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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