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Color Set
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66,772 Verificado Comentarios de clientes |
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Doesn’t lastWhy, oh why E-Salon did you change your formula? I love my color but it starts to fade in less than 2 weeks. I use your shampoo and products and it still doesn’t last! Very disappointed in the last year. May have to look elsewhere for my hair coloring. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Not right colourThe first colour I had was great but this one was too dark and I’ve had to go back to the hairdresser to correct Really unhappy and cancelling my plan 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - Thank you for sharing your experience! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
It's fineIt dyes my gray hair. It doesn't really make my hair purple, it's much darker than I wanted, and it leaves colour on my towels.....but I'm not gray so hey 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Clare! Thanks for sharing your feedback with us. Your colorist will be in touch to help you achieve the color that is right for you. Please check your emails. |
Not happyUnfortunately this came out nothing like the colour it promised. It has left my hair so dry and frizzy. I was so excited to try out the colour and followed the instructions to the letter, my daughter put it in for me.I'm so disappointed. I'm now left with an ugly colour and hair in bad condition. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMel – Thanks for sharing your experience, we are truly sorry to hear that it didn't match your expectations! All eSalon orders are backed by our Color Happiness Guarantee, and we would love to reformulate your color! We have emailed you, so that our Licensed Colorists can work on a color closer to what you desired. |
Still not great at covering the grey at the hair line!With the two orders I have received neither the original or the reformulated color covers the grey at the hairline as good as the cheap color. I love the color, but I will give this one more order and if it is not better at coverage I will cancel my order. I really love the color, but not happy with the grey coverage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn’t workI totally followed the instructions but instead of getting the colour I asked for I now have jet black hair. Really disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Michelle! I'm sorry to hear that your color didn't meet your expectations. Please check your email, your colorist has contacted you to help you further. |
MessyI just got my first order of color today and when I opened the box, both of the color bottles had leaked. It doesn’t appear to be a lot but I ended up with color all over my hands and the instructions had color on them, making them hard to read. I wasn’t expecting such a mess. I am a little disappointed out of the gate. I hope the color works out better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTamela - We're so sorry to hear your first order arrived damaged! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
Great colorGreat color every time! Easy to use! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Exactly what I was looking for.I just took one little twitch to get to the shade I was looking for. I was referred to eSalon and I have referred as well, all of us are satisfied with customer service and the quality of the products. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGina - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Hair falling outEverytime I have used the priduct my hair falls during the process. Not in clumps, but it is a decent amount. I am jot saying that this is common, but it jusst doesn't seem to be. Great fit for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJaclyn - We’re truly sorry to hear that you have had hair loss since using our hair color. Generally, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on the next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |