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Color Set
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67,076 Verificado Comentarios de clientes |
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Color is off, not for greys and made my hair fall outI've used other at home color and always use the darkest brown. That is what I ordered here but this was not dark enough so it lightened my hair giving it that orangish tint. I followed the recommended time but it didn't cover greys which was the main reason I needed it. I had put in the comments that my greys were hard to color when I ordered it so I thought they might recommend a longer time but it said 30 minutes so that's what I did. The worst part was the amount of hair that fell out when I washed my hair. I'm no beginner at coloring at home so I know to expect some extra fall out but it was excessive. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrenna - We’re truly sorry that our color did not meet your expectations and that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on the next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Treating badly the customerI didn't receive my second item, yet they withdrew money from my account without my knowledge nor permission. Now, the third time, they withdrew money again and I deeply hope that they'll have the courtesy to return my money for two months, without charging me for their failure. This is why TRUST YOUR HAIRDRESSER! Magdalena Biela, Finland 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Magdalena! We are so sorry to hear your order hasn't arrived, and for any inconvenience with our service. Please check your emails, we just got back to you to help you further. |
Color Didn’t workWithin 2 weeks my gray was back…color didn’t take 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Blotchy and uneven colorMy sister and I did my hair. She dyes her hair a lot and has an effective technique. Unfortunately, in spite of the meticulous care she took, the color ended up uneven and blotchy. Not at all satisfied. Looking to end membership if the next set does not perform better. Please help me! Pamela 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPamela - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Very good!Tried eSalon this weekend and it worked exactly as we hoped. The color and quality is excellent! The questionnaire is precise and the customer support is great. Love the low price as well. 12 de 12 personas encontraron este comentario útil. ¿Y tú? |
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Love itEasy to use, colours great, highly recommend 6 de 6 personas encontraron este comentario útil. ¿Y tú? |
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Color productsLove the product and how beautiful my hair feels after I use it! Long lasting and so easy to correspond with eSalon. 6 de 6 personas encontraron este comentario útil. ¿Y tú? |
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First Time UsingI love my color. It looks great and it came with everything I needed. This product costs a little more than what I would normally pay but it is totally worth it. I am very happy I found this product. I have it shipped regularly so I don’t even have to worry about it. 8 de 9 personas encontraron este comentario útil. ¿Y tú? |
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Absolutely amazingly wonderfulThis is THE BEST color I've ever had on my hair. I have gone to salons since I was in my early 20s. This color is so right on the mark. I am so happy and will use eSalon forever. 5 de 6 personas encontraron este comentario útil. ¿Y tú? |
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Très bon rapport qualité prixLe kit reçu est toujours aussi beau et agréable à utiliser. Les choses sont bien passées et le déroulement facilité. Ne pas hésiter à demander un renforcement des racines, ça évitera de faire des escaliers... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |