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Color Set
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67,076 Verificado Comentarios de clientes |
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Too dark was way off in colorIt wasn’t even close to medium brown and was very disappointing, way too dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
color is not longer relevanttoo red my hair is grey now. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Horrible!Hair color was supposed to be changed to something lighter with more red. I have dark brown hair now with a hint of red after using my last order. I am PISSED!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
EnttäuschtLeider ist die Haarfarbe bei mir viel zu dunkel ausgefallen. Ich hatte vorher bereits dunkelbraun gefärbte Haare und eine Intensivtönung im Dunkelbraun-Ton der Stufe 4 bestellt, um dies lediglich aufzufrischen bzw. aufrechtzuerhalten. Meine Haare sind von Natur aus eher hell-mittelbraun und es war schon ein gutes Stück vom Ansatz rausgewachsen. Das Ergebnis gleicht überhaupt nicht der farblichen Darstellung bei der Auswahl und meinen Erwartungen. Meine Haare sind jetzt fast schwarz. Ich habe dem eSalon Team das Feedback gegeben, dass ich es lieber heller hätte, aber ehrlich gesagt würde ich am liebsten das Abo kündigen. Einen Tag später sitzt die Frustration noch tiefer, wenn man in den Spiegel schaut und sich kaum wieder erkennt... Das einzig positive, was ich sagen kann, ist, dass die Farbe wirklich angenehm riecht und meine Haare sich nur minimal angegriffen angefühlt haben nach dem Färben. Die mitgelieferten Pflegeprodukte haben sehr geholfen, um das Haar weich und gepflegt zu hinterlassen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatharina N.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Best hair colour and service ever!I choose a colour I would like to have and sent some photos of my current hair and the hair colour I would like. I never expected the colourist to actually analyse my current hair colour and give me a honest opinion. I thought they would just accept my request but the colourist message me and said the colour would be too dark and turn my hair too red and asked me to try the colour blend they made for me. Not only the colourist was right (their blend was not too dark) but the colour is even more beautiful than the one I choose! It reallly suits me.So happy they actually personalise the colour to suit you better and not just accept your requests. 7 de 7 personas encontraron este comentario útil. ¿Y tú? |
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Hair colorPerfect match to what I wanted. 4 de 4 personas encontraron este comentario útil. ¿Y tú? |
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ProfessionalI loved the color on my hair, it looks so professional. I received lots of compliments about the way it left my hair, soft and the color I was looking for. Thank you. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Such a brilliant ideaI did the online consultation, received my box very quickly, loved the fact it was personalised! I was nervous about using it...but I used it today. I wanted ash dark brown, and I love it, it is actually ash, even when I buy box dye ash brown, it always has warm tones and this did not, I an so happy with this. Its a great idea doing this as long as the price stays down, I will 100% be recommending this. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Excellent Copper brunette!!I have been using esalon getting close to 1 year now. I was skeptical at first but after a bad salon visit, I decided to go for it! I sent in a request and I actually spoke to my colorist, and she helped me choose the right color on the phone and within a week I had my color with precise directions and all the tools and even tips included. Esalon is NOT like the old school way of coloring your hair. It’s so much more!!! If that wasn’t all, they’ve even gone the extra step to put your name on your personalized color and personalized instructions too!! I’ve been using the same color till now, I sent a request asking to add some copper color to my light brown hair. Not only did I get EXACTLY what I asked for but I also got even more detailed instructions AND I was told that if I had any questions at all, to contact esalon and I’d be directed to my colorist! GAME CHANGER, I’m telling you!! My copper light brown hair color is exactly what I wanted!! Thank you so much, esalon and Genevieve!! 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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SehrSehr gute Ergebnis und Qualität 0 de 0 personas encontraron este comentario útil. ¿Y tú? |