67,076 Verificado Comentarios de clientes |
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HaarIch bin sehr zufrieden mit Ihrem Produkt. Benutze es nun schon über ein Jahr und meine Haare sind wunderschön geworden. Danke. LG Andrea 2 de 3 personas encontraron este comentario útil. ¿Y tú? |
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ColorHi, The color I chose is not covering my gray hair. Is there a way you can do something about it. I love the ash brown, it’s not too hard on my face, but I need my grey hair covered. Thanks for your help. Sincerely, Eloize 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEloize - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn't cover grayI love the color but it didn't cover my gray hair this time. I did everything the same. Mix together applied for 30 minutes. Rinsed used your shampoo and conditioner. Help After being contacted by esalon, I am very satisfied with the customer service. Way to go esalon! Now 5 stars 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Brilliant will always use!I am in my 30s never coloured my hair before, had lots of greys coming through, was very nervous about dying my hair as I love my natural colour, I sent a picture and explanation about my natural colour- the colourist got it spot on - everyone has commented how it looks like my natural hair colour! And covered all my greys! The instructions were easy to follow, all the kit included was great! I will always use this to colour my hair- amazing results - hair felt glossy after the treatment and following hair washes as well! Love it! 14 de 14 personas encontraron este comentario útil. ¿Y tú? |
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Le kit de coloration complet et parfait !!Première commande pour ma part d'un kit de coloration. j'ai trouvé la commande facile mais surtout la couleur vraiment personnalisée à mes cheveux. A réception, j'ai trouvé le kit vraiment complet (jusqu'à la crème pour éviter de mettre de la couleur partout !!!). Le kit est vraiment facile d'utilisation. J'ai juste utilisé le flacon sans pinceau ni coupelle et le résultat est vraiment bien. De plus, la couleur étant sur mesure, j'ai pu adapté la couleur de mon prochain kit. Je recommande + + pour la qualité, la facilité d'emploi et le sur mesure. 8 de 8 personas encontraron este comentario útil. ¿Y tú? |
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Customized perfectionWhat a great way to get a professional color for such little cost. My e-salon consultant was helpful, and responsive when I had questions. The packaging presentation was a total surprise! I felt very special seeing it so personalized! I’m loving my color and I am saving hundreds of dollars. Thank you 7 de 7 personas encontraron este comentario útil. ¿Y tú? |
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Great home kitI loved that the products were personalised with my name on them. The instructions were easy to follow and I loved the little sticker that held them on the wall. The kit was really good, with 2 pairs of gloves and I needed and used both pairs. The colour was really lovely and I am pleased with the results. All my greys were covered well and my hair looks and feels healthy. 6 de 6 personas encontraron este comentario útil. ¿Y tú? |
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Très bienLa couleur est magnifique, telle que je voulais et j’aime aussi le résultat final sans oublier que mes cheveux blancs sont bien couverts. Je suis contente 6 de 6 personas encontraron este comentario útil. ¿Y tú? |
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Schöne weiche HaarfarbeIch finde die Haarfarbe sehr gelungen. Momentan färbe ich nur den Ansatz. Aber es sieht super aus. Würde ich immer weiter empfehlen 😃 1 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Do not purchase if you have long and thick hairDo not purchase if you have long and thick hair - I didn't had enough product to do my whole head even though I mention in the form that I had extra long hair + thick hair. I also send a note right after receiving the box mentioning that and the message I got back was: "Your first order with us contained two bottles of hair color. One bottle for your roots and one complimentary color refresher for your ends. This was to ensure your first application of hair color was seamless from root to tip. And your future orders will contain one bottle of dye to use as a root touch up. If you love the Custom Ends Refresher for your long thick hair, you can always log into your account to add it to your Plan. You can even select if you would like it to ship every 1, 2, or 3 orders!" So I thought, ok, they read my email, I guess I should be good. Well I was wrong, color was blotchy and did not stayed in my hair. After 1st wach its like everything was washed away. Which would make sense if I didn't had enough product in my hair ... 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Angelina, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |