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Color Set
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66,793 Verificado Comentarios de clientes |
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commande du 6/01Bonjour, je suis désolée de ne pas avoir pu aller chercher ma commande du 6/01 dernier, en effet j'étais absente pour des raisons personnelles, est il possible d'annuler cette dernière qui doit être sur le chemin du retour, puisque je me suis présentée à la poste ce jour et pas de colis. Cette dernière est payée donc 2 solutions 1. je reçois les 2 commandes en même temps 2. nous annulons la 1ère et je réceptionne la 2ème en n'ayant pas de frais supplémentaires Merci de rendre réponse, je suis tjrs aussi contente de vos produits, bien cordialemnt F.Gérard 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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BrilliantBut i would like the copper to b brighter and to cover my greys in my roots a bit better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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After a few tries it turned out great!It took a few attempts to get the exact color I wanted, but I got there! Very vibrant and lasts a long time! The only thing I disliked was the bottles I got for my roots when I adjusted my color. It was the same as the last time, which looked a bit strange. I still love the overall color though!:) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIsabella - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not the colour I wantedI adapted my plan as previously my colour was too dark. I chose a copper, which when sent to me was light brown with a slight red tone when in certain light. Definitely not copper at all. Even if I get offered a free colour again I would rather not try again as I've not been the slightest bit satisfied with either of my colours even though I had a very in depth chat with the colourist. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmma P. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
didn’t do anythinghonestly a little disappointed, colour did almost nothing to my hair and i followed the instructions exactly, usually everything’s great but i dont know something went wrong this time and i was not impressed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKallysta - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wait time is really badWhile I was over all experience on the phone was very good. I am very very upset. I live in Canada. Paid for express shipping. I was told it will take up to 7 business days for delivery. Tracking doesn't work. I call today and was in formed that my hair colour will not arrive till Feb 15.2021. This is awful customer service. Now I have to go and look for other means. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChris - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Produit non reçuJe suis toujours en attente et aucune visibilité sur un délai ferme 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosInes D. - Merci de nous avoir contactés. Nous sommes sincèrement désolés pour l'attente de votre commande. Nous faisons notre possible pour que vous receviez vos articles. Nous continuons de vous informer par email. |
Not what I thoughtThe color works, it covers the gray. But it did turn my hair reddish, that was unexpected. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn't cover completelyI used the hole bottle of color, combed thru to ensure coverage and didn't cover all over 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHaley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It turned too brassyI didn't like the color it turned out. It was way too brassy on the roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |