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Color Set
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66,772 Verificado Comentarios de clientes |
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2nd roottouch upPerfect, was worried my roots would be too dark so I let my roots process for 5 min less than it asked for. I will finally do my highlights tonight. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeidi - We're so happy to hear that you're enjoying your custom color! We truly value your feedback and look forward to hearing from you again in the future. |
PerfectJust wish my grey hair was slightly more colored at the same tone. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Color QuestionI like the color - but as I continue using it is starting to get light red highlights. Should I have an adjustment done? Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Do not reccomendThe colour fades very quickly and gets very dull. ALso I have been charged for two colours but only recieved one. My sister ordered a few days after me and recieved her order within a few days. She too was unhappy with the fading. Very hard to find how to cancel order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynn M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color does not holdThe color did not cover gray well and color faded quickly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnnette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not happy with my root touch upsMy color, medium brown, was prepared March 31. I was able to use it June 22. I'm not happy with the results. Maybe it took so long before I applied it? Bottomline, I'm not re-ordering. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmma - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
CoverageDid not color roots or gray hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Too much ammonia!The color made my eyes sting from the ammonia. I've never had that issue with another at home hair color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeri-Thank you so much for sharing your feedback with us. We are always looking for ways to improve our products, and your feedback truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. We will be reaching out to you shortly to discuss our color formula with you. |
PerfectNot sure how you nailed it but the color was absolutely perfect. I just colored for the first time so excited to see how well it holds up. I had three complements my first day back at work after coloring. Not from co workers but patients who I have never met before. Now it’s been a few weeks I only have one issue. My hair isn’t as shiny as it usually is after coloring. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect colorThanks for amazing products 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLilian - Thanks so much for your feedback! We are so very happy to hear that you loved your customized eSalon color! We appreciate you sharing, and Happy Coloring! |