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Color Set
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66,772 Verificado Comentarios de clientes |
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Love it!Covers my gray hair better then store box brands and the color last longer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Colorist nailed it.My colorist got the colors correct from my many descriptions. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Almost there.Just need a bit more copper and a tad less red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color doesn’t seem correctI colored my hair dark brown so imagine my surprise when it come out black. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The POWER OF YOUR WORDSIve been using this product for yeArs and its a great product. The main reason ive enjoyed it so much and endured putting on my own color is your clever marketing and use of WORDS like LOVE and UNCONDITIONAL...WHY ON EARTH WOULD YOU CHANGE YOUR CLEVER PACKAGING with clever words and red, black, white TO THE BORING bland look that is straight out of cheapsville that came with my last order?? PLEASE GO BACK!! Omg! Bad decision!! The product is still good but you took the ZING out of it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTemple - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection! |
Completely wrong colour for meAs much as I loved the anticipation and actual presentation of receiving my bespoke colour with complete kit, I was not happy with the colour. Described as light brown copper, I’m left with medium dark brown with a hint of red warmth. I followed instructions to a T and so disappointed after years of maintaining a bright beautiful vibrant red/copper colour, I’m left with a mundane brown. The colour didn’t even take to all of my hair so what’s worse is there are some very noticeable patches. Not something I’m willing to take responsibility for after in excess of 10 years home colouring, I know my own hair. Really disappointed, I’m not sure how I will get my hair back to its normal red colour. Will be cancelling subscription unless a lighter colour can be created free of charge for me quickly to resolve this colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAbigail - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
ColorI never had a hair color oxidize so quickly as this dye did. The brand I buy at the drugstore lasts at least 5 weeks. Yours started oxidizeing within the second week. Very unhappy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
I won't be using this color againWhile I am please with my hair color, I was completely freaked out about the texture of my hair after I shampooed and dried. My hair felt like with was still wet and had a waxy, gummy feel. I looked on the website and could not find FAQs on the website and only found the solution once I googled e-salon gummy hair. It was there that I discovered an answered question on another website that suggested trying a clarifying shampoo. The shampoo worked but cost me an additional $8. This was an interesting experiment but I think I'm headed back to the salon for my next color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Color reviewThe color came out a bit red instead of the "purplish" tint I was hoping for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHolly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Love This CompanyStill five stars even though my last color adjustment was not quite what I wanted. They take care and personalization of every order and allow changes and feedback along with shipment delays and cancellations. They are an example of how all companies should be. Exemplary! And the color is so much better than a box color. I won't color my hair as much until more Grey's start coming in, but when I do this is the company I'm using. You can set the duration and not be taken advantage of. I appreciate eSalons ethics. Thank you eSalon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |