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Color Set
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66,637 Verificado Comentarios de clientes |
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I asked for lighter and less grayColored my hair this morning. It is not even close to a light or golden blonde shade. It’s not dishwater blonde to light brown with a gray hue. I’m very not happy. Even my 5 year old neighbor boy noticed my hair is exponentially darker. I hate this color. Is it safe to use box dye or have it professionally fixed within a day or two of using your product? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPita - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I do not like the shampoo and conditioner you sentHi I really don't like the idea that you substituted the usual shampoo and conditioner for Altera Caviar shampoo and conditioner samples. First off, they are half the size of your usual shampoo and conditioner. If you want to include a free sample, that is up to your marketing dept., but don't substitute it for what the customer expects to get . It's just not the right way to market something new. I'm a bit dissapointed with this order now, as I really liked the conditioner tube that came with my first order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGerin - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
DID NOT MATCH MY COLORI do not want any more of your hair color. It did not match so I want you to cancel my shipments. I am disappointed that you do not give me the right to cancel any further shipments without going through all of this trouble. You need to add a place to CANCEL. I also want my credit card number removed from your site. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Downward Spiral into the Pit of DisappointmentNo shampoo. No conditioner. "Samples" of Alterna Caviar were empty, sealed packets of air. What. A. Messy. Experience. This used to be a good product. This is now a waste of my time and extremely frustrating. I'm going back to an actual salon now that they're opened again. ~K 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Too darkI have ordered several times and the color is still brownish red, too brown. I am aiming for more red but i never get that color. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not sure what happened this time but not too happyI just got my second color done and I’m disappointed. I requested better coverage, which appears to be there but my hair was left like straw!! I have never had a color dry my hair this way. I also lost huge chunks of hair!! I don’t know if they used a different brand of color or what, but the soft shiny hair that I got the first time went the complete opposite this time. I’m not sure I will continue my color with esalon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusamsa - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. |
Pas les résultats escomptésJ'ai envie d'aimer eSalon, le concept est vraiment bon, mais je n'ai pas eu les résultats que je voulais... J'ai les cheveux brun très foncé et j'étais censée avoir un brun chocolat glacé avec la teinture. Les explications sont précises et claires, mais je ne vois quasiment pas de différence, à peine des reflets au soleil. Je veux bien comprendre que je ne peux pas avoir une très grande différence de couleur en teignant des cheveux très foncés, mais le site m'indiquait bien que je pouvais aller jusqu'à cette couleur, je suis donc déçue. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMélisande G. - Merci beaucoup de nous avoir contactés. Nous sommes désolés d'apprendre que votre coloration n'ait pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous avons contacté afin de trouver des solutions. Encore merci pour vos commentaires ! |
Never received products2 orders paid from my account and I did not receive them. I have quit my subscription 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Reasonable hair colourFirst parcel arrived after 3 weeks, packaging was damaged and hair dye was everywhere. Got replacement about week or so later. Colour was too dark. It has since been adjusted and I find it still too dark. I personally don’t notice much difference between a shop bought hair dye and this and there is a fair difference in price. I have really long thick hair and require 2 dyes. I’m £23 plus here when I can buy 2 in supermarket for £12 and don’t have to wait for these. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill D. - Thank you for your feedback. We are so sorry to hear that we haven’t met your expectations, and would like the opportunity to set things right. We hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong color. AgainMy color was too light. Too red. And completely wrong shade 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEllen - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |