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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Danielle- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Kasi C.
septiembre 8, 2020
Way too dark...again!
PUBLICADO POR:
Kasi C.
septiembre 8, 2020
The first order I received was great. It turned out beautifully! Since then, I have had two orders in which both have been too dark. The last one was dark and when I explained this to my colorist she claimed it was the same mix, so she said she would alter it a bit to make it lighter this time. Well, this time it is so freaking dark that I am do mad! I think I am going to cancel and find another company to get my haircolor from.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kasi - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jamie O.
septiembre 8, 2020
Haven’t tried. Need new color formula
PUBLICADO POR:
Jamie O.
septiembre 8, 2020
My colorist back home gave me his formula for my hair. Can I send to you. If not I need to cancel my orders. Thanks
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jamie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Ilka N.
septiembre 8, 2020
Ich bin mit der Haarfarbe nicht zufrieden
PUBLICADO POR:
Ilka N.
septiembre 8, 2020
Mittel war mir zu stark du scharf vom Geruch her. Meine Haare fühlten sich sehr angegriffen an. Darum bestelle keine Farbe mehr.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ilka N. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Alla V.
septiembre 8, 2020
totaly different than first time
PUBLICADO POR:
Alla V.
septiembre 8, 2020
I am very unhappy with color this time. First time was excellent . I was very very happy and was looking forward to get next one. the second time i am very disappointing. Color is different. Instead of black my hair and my scalp ugly brown.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alla - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Mara R.
septiembre 8, 2020
need colorist to respond please
PUBLICADO POR:
Mara R.
septiembre 8, 2020
I have made a request for some changes and have not heard back from the colorist yet.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Trinh N.
septiembre 8, 2020
Gray hairs
PUBLICADO POR:
Trinh N.
septiembre 8, 2020
Didn’t covered gray hairs very well
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Trinh- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Xochitl B.
septiembre 8, 2020
Not working with roots
PUBLICADO POR:
Xochitl B.
septiembre 8, 2020
Since last week my roots have started to show I dyed it less than 2 weeks ago, I love how it leaves the rest of my hair but it’s pointless is my roots don’t hold the color, very disappointing 😞
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Xochitl- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Theresa H.
septiembre 7, 2020
Adjust my upcoming color to be shipped on September 10th.
PUBLICADO POR:
Theresa H.
septiembre 7, 2020
My last color was too Brassy/orangish. Please adjust my upcoming order.
Thank you,
Theresa Holland
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Theresa H. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melissa A.
septiembre 7, 2020
Ugly color
PUBLICADO POR:
Melissa A.
septiembre 7, 2020
Hated the color. Too orange 🤮. When applied to hair, colors are not at all the color as designated by the color chart. Will never purchase from here again. Unfortunately they got me for one more order that I’m just going to throw in the garbage once I receive.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Melissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Fiona F.
septiembre 7, 2020
Abdeckung
PUBLICADO POR:
Fiona F.
septiembre 7, 2020
Schlechte Abdeckung, zu teuer
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Fiona F. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Ana G.
septiembre 7, 2020
Violet color
PUBLICADO POR:
Ana G.
septiembre 7, 2020
The color was okay at first it didn’t last much but I’d rather go lighter next time just want to wait a bit more till it washes away. It did also sting a lot more this time when I put it on I don’t know why but it was stinging as I had the product on taking its course. But I will most certainly try a different color next time.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
kimberly S.
septiembre 7, 2020
Not happy
PUBLICADO POR:
kimberly S.
septiembre 7, 2020
My grey hair is still there. Followed instructions exactly. Totally dissatisfied. How can I cancel my subscription!!!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alicia H.
septiembre 7, 2020
Not the pictured color
PUBLICADO POR:
Alicia H.
septiembre 7, 2020
I asked for light golden brown. My hair now looks like dark chocolate. It did cover grays and is soft. Way too dark, no visible gold at all.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alicia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennine O.
septiembre 7, 2020
Awful
PUBLICADO POR:
Jennine O.
septiembre 7, 2020
So this is my 2nd attempt to get a blonde color. It is not blonde at all I'm livid & I'm done with this company
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jennine O. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us!
PUBLICADO POR:
Janet M.
septiembre 7, 2020
grey was back in a couple of days
PUBLICADO POR:
Janet M.
septiembre 7, 2020
I colored my hair and a couple of days later the root of my hair was grey again at the front of my hairline. I had the color most concentrated in that area too. I want to cancel my subscription. Not worth it!! I wish I could get my money back!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Janet M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melissa M.
septiembre 7, 2020
It's nice...
PUBLICADO POR:
Melissa M.
septiembre 7, 2020
It's nice, but not amazing.
I liked the little details of the package. It was missing the shampoo and conditioner. Color was, underwhelming
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Melissa M. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
michelle E.
septiembre 6, 2020
Color a bit too golden.
PUBLICADO POR:
michelle E.
septiembre 6, 2020
I ‘m ok with the color but.... not happy, I know you adjusted it to make it softer but I think you have added golden color and I think it needs to be more reddish brown.?.
The roots seem to have picked up golden highlights.
Can you fix that and add more red auburn shades?
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
kathy G. - Merci de nous avoir contactés. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue et que vous ayez ressenti de l'inconfort. Nous souhaitons trouver avec vous une solution. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Amandine A.
septiembre 6, 2020
Coloration
PUBLICADO POR:
Amandine A.
septiembre 6, 2020
Après plusieurs réajustement je suis plutôt satisfaite meme si la Couvrance et la tenue n est pas top
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
AMANDINE A. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre coloration n'a pas totalement répondu à vos attentes. Notre garantie eSalon Coloration heureuse est primordiale pour nous et nous travaillerons avec vous pour réaliser vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
Karen B.
septiembre 6, 2020
Not as ordered
PUBLICADO POR:
Karen B.
septiembre 6, 2020
When I spoke to the representative by telephone before my last shipment, I stressed very strongly that my previous color was too brown and needed a lot more copper. My hair color is medium copper red. The results after coloring my hair with the last shipment of color was brown with barely a touch of red. Not happy with the hair color at all! You're going to have to improve significantly for me to remain in the program. I do not want a shipment this month. I went to my hairdresser and had my hair colored last week so I could look at myself and feel like I looked nice due to the erroneous color and some fading.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Karen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sandra J.
septiembre 6, 2020
Doesn't cover grays
PUBLICADO POR:
Sandra J.
septiembre 6, 2020
The gray coverage is not great. It doesn't last long and doesn't cover all.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Michelle E.
septiembre 6, 2020
Very dissatisfied and disappointed
PUBLICADO POR:
Michelle E.
septiembre 6, 2020
I was really excited to receive my color kit. When ordering it I was asked about specifics and I specifically said I did not want a color that would make my hair yellow or brassy looking. . Sadly the color sent did leave my hair brassy and is a Ridiculous, unnatural shade . I was embarrassed to be out in the sunlight and will more than likely have to wear a hat until this mess grows out. Can not recommend your product.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine T.
septiembre 5, 2020
Same colour as last one
PUBLICADO POR:
Christine T.
septiembre 5, 2020
Hi team. After requesting a light brown and submitting new photos, I was disappointed to see that after dying my roots, it came out the same dark brown as my previous orders. Depending how it washes out, I may have to visit the salon again and pay lots of money to get the lighter root in again :( can you please review the picture sent and let me know if I can provide another one to get the light brown needles? Also, do you know if I even apply
It now, would it wash out this dark brown?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Christine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Nicky R.
septiembre 5, 2020
Colour
PUBLICADO POR:
Nicky R.
septiembre 5, 2020
Didn’t change my colour at all
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nicky R.- We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Here at eSalon we are always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us!
PUBLICADO POR:
Sara R.
septiembre 5, 2020
Disaster
PUBLICADO POR:
Sara R.
septiembre 5, 2020
I’m so angry right now, the root colour I received is wonderful a lovely copper tone although much darker than the advertised dark blonde copper I was being sent. My mid lengths and ends have turned a dark blonde green- no copper at all. I’m in tears.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sara R. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Julie H.
septiembre 5, 2020
Not happy
PUBLICADO POR:
Julie H.
septiembre 5, 2020
I didn't get the desired color I was looking for.
It arrived neatly package, I followed all the directions. Not sure I will order it again
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Julie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lyndsey B.
septiembre 4, 2020
Turned ginger and dried out hair
PUBLICADO POR:
Lyndsey B.
septiembre 4, 2020
Worst hair dye I've ever purchased. The colour was nothing like I ordered. When I reported this the company was useless and resent the order😡
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lyndsey B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kimberlin E.
septiembre 4, 2020
Last 2 colors did not cover greys
PUBLICADO POR:
Kimberlin E.
septiembre 4, 2020
Not at all satisfied with color. Within 2 days my greys at root were showing & I followed instructions correctly.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kimberlin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jo-Anna A.
septiembre 4, 2020
Colour still not right
PUBLICADO POR:
Jo-Anna A.
septiembre 4, 2020
Still not the colour I thought I was getting. Grey coverage doesn’t last beyond a couple washings, I have very little grey hair and I’m not a frequent hair washer. Plus shipping took over a month. Definitely not worth the money when I can go to the local beauty supply outlet and get the colour I want, with good grey coverage at a fraction of the cost. And get it the same day I order it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jo-Anna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Elaine W.
septiembre 4, 2020
Unhappy
PUBLICADO POR:
Elaine W.
septiembre 4, 2020
I was not happy with the color because it didn't cover the gray very well and also the color was too light.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elaine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Karen B.
septiembre 4, 2020
Faded and washed out within a week!
PUBLICADO POR:
Karen B.
septiembre 4, 2020
I am not happy with my purchase. I have long thick hair, so I used two containers and saturated my hair from root to tip. I waited the allotted amount of time and rinsed it out. It looked decent when I blow dried it, covered the few gray hairs around my ear really well. Within a week it had completely faded out to a dull flat color. I am not impressed! I would have gotten better results with a box color from the drugstore.
Side note, I know what I'm doing, I grew up in a salon, so it wasn't me, it was the product.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Karen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Shelly H.
septiembre 4, 2020
Very disappointed
PUBLICADO POR:
Shelly H.
septiembre 4, 2020
I did everything just like it said and the top of my head went blue and from about my ears to my neck was macaroni and cheese orange. It was awful!! The next month they said they adjusted my formula and I trusted them. Big mistake!! It happened again only worse than before. I will never spend my money on this again. Sorry esalon. F-
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Shelly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kira M.
septiembre 4, 2020
Not enough gray coverage
PUBLICADO POR:
Kira M.
septiembre 4, 2020
My formula was recently change to go lighter so the order was only for root application. And the results were not good. The root coverage for gray did not work at all. After just a few days gray is showing again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kira - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Rachel C.
septiembre 4, 2020
Fried my ends
PUBLICADO POR:
Rachel C.
septiembre 4, 2020
I was really excited to use this because of been using box color for years with mixed results. I expected this to be a safer better alternative. The instructions were fairly easy to understand and I followed them to a T. That was a week ago. I've noticed since then my hair has been frizzier than normal. Upon closer inspection, my ends are FRIED. Badly. I had a trim not long before and now I'm going to have to go back which is disheartening because I'm trying to grow out my hair and I invest a lot of time and money to make it healthy. I'm not sure I'll continue with this color as I can't keep frying my hair every 8 weeks.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rachel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
HIEN L.
septiembre 4, 2020
trop foncé à mon avis
PUBLICADO POR:
HIEN L.
septiembre 4, 2020
bonjour Amélie, la couleur est trop foncé pour moi, svp je voudrai une couleur moins foncé , une couleur qui vire vers ma couleur naturelle de naissance est châtain , et j'ai fait une erreur est de colorer en châtain foncé .
Je voudrai vraiment une couleur moins foncé .
Merci de me donner des conseils .
Hien
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
HIEN L. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre couleur soit plus foncée que vous le souhaitez. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Cindy D.
septiembre 4, 2020
Did not color gray don’t have much just on sides by ear
PUBLICADO POR:
Cindy D.
septiembre 4, 2020
Did not cover hray
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Cindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brenda J.
septiembre 4, 2020
It's Okay
PUBLICADO POR:
Brenda J.
septiembre 4, 2020
I'm not in love with the color yet, but I don't hate it either. It's just okay!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Brenda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Donna R.
septiembre 4, 2020
Pretty Color- Developer too strong
PUBLICADO POR:
Donna R.
septiembre 4, 2020
I was unhappy with the dryness and uneven color. A credit has posted so I will adjust the developer and try one more time.
My first experience was not as I had hoped. They sent me a 30 developer for a color lift of about 2 shades so it dired out my hair horrible. The color smell was awful, amonia that made my eyes tear up. There was not enough color to cover my root and mid-length sections so it was a bit spotty where I ran out of color. The end refresher was nice, but agian the 30 developer was included. I should have used my better judgement but contated customer service before coloring as I was afraid of hot roots with such a strong developer. I was assured there is no bleach so no fear of hot roots, welll... they were wrong. I hope that updating my mix will help and they gave me a credit so I will try 1 more time. Otherwise, I will just cancel and try someone else.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Donna R. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cynthia B.
septiembre 4, 2020
Edges still are gray!
PUBLICADO POR:
Cynthia B.
septiembre 4, 2020
I’ve used this product three times and it doesn’t color my edges well! The grays are still visible around my hairline! I’m still using the product hoping for a better result!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Cynthia B. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jennifer P.
septiembre 4, 2020
Too much red
PUBLICADO POR:
Jennifer P.
septiembre 4, 2020
My hair is picking up too much red tones, I asked for adjustments but it did not work
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jennifer P. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cahh G.
septiembre 4, 2020
Very dry after coloring
PUBLICADO POR:
Cahh G.
septiembre 4, 2020
I did not like the feeling of my hair at all. It only feels like it when I use cheap products
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Maria A. - Thank you for your feedback. We apologize for the disappointing experience you have had with our personalized hair colour. We're always looking to improve our service and products, and truly value everything our clients say. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Lori M.
septiembre 4, 2020
heavy chemical smell
PUBLICADO POR:
Lori M.
septiembre 4, 2020
I finally tried the color I ordered. It had a horrible harsh chemical smell, burned my head and my eyes and my hair turned out black. I want to cancel this subscription, immediately!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lori M. - We appreciate your feedback here at eSalon! We apologize for any discomfort you experienced during your color application. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Dee L.
septiembre 4, 2020
Turned my roots shiny orangey brown
PUBLICADO POR:
Dee L.
septiembre 4, 2020
I ordered a very dark brown with what appeared to be deep purple undertones. Like, almost black with a purple tint - which matched my existing color. My natural color (six months of roots, holla) is dark blonde/light brown. My roots are now a bright brassy reddish/orangeish light brown. I have really pale skin and this color is just awful on me. Pros: it did cover my greys entirely. Shampoo/conditioner have a Pleasant smell. Instructions were very clearly written & two pairs of gloves was nice.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Dee L. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected, however we are pleased to know that you are satisfied with the overall presentation. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Karen L.
septiembre 3, 2020
Dull and off color
PUBLICADO POR:
Karen L.
septiembre 3, 2020
My color turned out very dull looking. Sorry I used this. It’s semi permanent, I hope it washes out. I contacted support on Sunday, it’s Tuesday and I haven’t heard back.
Two stars, the packaging was nice. Easy instructions.
Update: Still no help fixing my color. I tried email and online chat, someone was supposed to get back with me, but they haven’t. No one should have to live with bad color. I am very disappointed with this service.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shannon- We’re truly sorry for any inconvenience our website has caused. We have reached out to you via email to see what we can do about remedying this situation. Thank you for choosing eSalon.
PUBLICADO POR:
Lori T.
septiembre 3, 2020
2nd shipment not as great.
PUBLICADO POR:
Lori T.
septiembre 3, 2020
I wasn't that crazy about the color this time.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lori- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tina G.
septiembre 3, 2020
Can’t get the colour right!!!
PUBLICADO POR:
Tina G.
septiembre 3, 2020
I asked the colourist to adjust my colour to make my grey dye better as was being turned a sort of beige and fading really quickly. They sent me a message telling me that they had made the change and that my colour would be darker. I immediately replied exclaiming that I did not want darker hair (I have spent over £400 trying to get my black box dye bleached and lightened to a more manageable colour now I have a lot more grey) and got a reply saying they had made the changes and the colour would be deeper. Well, you guessed it. I am back to pretty much black hair. Really disappointed again. Thought we were on the up after my initial teething difficulties. It just doesn’t seem to cover my grey well at all. I will be cancelling my future orders.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Tina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stacy
septiembre 3, 2020
HAIR LOSS IN CLUMPS
PUBLICADO POR:
Stacy
septiembre 3, 2020
This is happening to women of all ages, with or without grey coverage. You say do an allergy test, well there wasn't any redness, no itching, no swelling, nor bumps. How are you supposed to test hair loss if that initial patch did not immediately fall out? The comments state by the second and third order they realized it was your product! CLUMPS OF HAIR WE ALL SAY! This is horrific what you are continuing to do to people! Stop selling this base formula that your representative just told me is in every product. This is life changing and you are promoting it.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Stacy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Janne G.
septiembre 3, 2020
Knapp daneben
PUBLICADO POR:
Janne G.
septiembre 3, 2020
Die richtige Farbe zu treffen ist eine Herausforderung, wenn man das Haar nur „digital“ kennt.
Leider war mein Ergebnis genau den Tick orange-stichig, den ich unter keinen Umständen haben will. Das Problem hatte ich auch beim Durchtesten der Drogeriemarkt-Angebote.
Ich hoffe, meine eSalon Coloristen kann meine Mischung entsprechend anpassen - sonst hat das eSalon-Angebot für mich persönlich leider keinen Mehrwert ggü. den Drogerieartikeln.😏
Positiv ist definitiv die generelle Qualität der Farbe - sie ließ sich sehr gut verarbeiten!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Janne G. Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Jessica B.
septiembre 3, 2020
it faded some
PUBLICADO POR:
Jessica B.
septiembre 3, 2020
i enjoyed the color within 2 washes it has faded some
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Linda A.
septiembre 3, 2020
Not happy
PUBLICADO POR:
Linda A.
septiembre 3, 2020
I've been dyeing my own hair for several years. Hoping this would provide good coverage & some depth. Color did not last & left my hair feeling brittle, which is the reason to cancel my subscription. Forgot to cancel earlier until I received this second kit or I would have canceled sooner.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Linda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Linda S.
septiembre 3, 2020
Call to cancel plan!
PUBLICADO POR:
Linda S.
septiembre 3, 2020
I decided not to color my hair after lock down in March, I'm going gray! I chose the turn off my plan on the site named in my confirmation email, I did this 3 times assuming that it would happen. Needless to say, after 3 unwanted shipments, it didn't. I called the customer service phone number and was told that they have no record of my cancelling my plan, they have a 30 day cancellation policy, and I can only get a refund for 1 shipment - the one I received yesterday. Be sure to call 1-866-550-2424 if you want to cancel. Do not rely on the prompts on your email.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Linda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Travis W.
septiembre 3, 2020
Not worth it
PUBLICADO POR:
Travis W.
septiembre 3, 2020
Messed up my previous hair color and afyer 3x still haven't got it right yet. Ill do better on my own.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Travis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amber I.
septiembre 3, 2020
Honest Review
PUBLICADO POR:
Amber I.
septiembre 3, 2020
I had highlights that had grown out, wanted to just get to one color and not have harsh roots. The color turned out great. However, my hair felt dry and damaged once I rinsed everything. I used the contents of the kit as directed. I ended up doing a few moisturizing treatments.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Amber - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Evette T.
septiembre 3, 2020
Dull
PUBLICADO POR:
Evette T.
septiembre 3, 2020
My hair color is very dull looking. I keep thinking with each color treatment it will get better, but it does not. I think I may discontinue my subscription.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Evette - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Michelle H.
septiembre 3, 2020
Not happy
PUBLICADO POR:
Michelle H.
septiembre 3, 2020
Did all I was meant to do even sent in photos and was reluctant to colour my hair as I had previously had the ends bleached so contacted stylist and asked again if it would be ok was assured all would be well so now I have purple roots and brown ends 👍🏻
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Michelle H. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pascale M.
septiembre 2, 2020
mauvaise couleur
PUBLICADO POR:
Pascale M.
septiembre 2, 2020
Bonjour, la couleur que j'ai reçu n'est toujours pas la bonne , encore trop foncée à mon goût ..
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Pascale M. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous avons contactés pour remédier à la situation.
PUBLICADO POR:
Felicia B.
septiembre 2, 2020
not like it was
PUBLICADO POR:
Felicia B.
septiembre 2, 2020
Packaging looked normal however developer was everywhere
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Felicia - We’re so sorry to hear that your developer was leaking. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mandy K.
septiembre 2, 2020
Coverage
PUBLICADO POR:
Mandy K.
septiembre 2, 2020
I did everything as instructed. My grays around my face didn’t fully cover and I feel this permanent application is fading way faster than what I previously purchased from Sally’s.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mandy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kyla K.
septiembre 2, 2020
Can’t review what never arrives
PUBLICADO POR:
Kyla K.
septiembre 2, 2020
Over half of my orders don’t arrive. I can’t review the product because I haven’t received it. What yo do?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kyla - We’re truly sorry that your order has not yet arrived. We have reached out to you via email to see what we can do about remedying this situation, Keep an eye on your inbox for more details.
PUBLICADO POR:
Wendy A.
septiembre 2, 2020
Opinion first time use
PUBLICADO POR:
Wendy A.
septiembre 2, 2020
This was the first time I used eSalon color. Smell is stronger than other in home coloring. Thought it was strange that you leave color on roots for typical time but only 5 mins for remaining hair. Hair feels good after coloring however after only two weeks post coloring gray is showing through. Color was a good color but wanted to go a little lighter. I don’t find that coverage is better than what you can get in the store for the cost. Based on this I will not continue to purchase
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Wendy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carolyn E.
septiembre 2, 2020
it went from 5 to 1 star
PUBLICADO POR:
Carolyn E.
septiembre 2, 2020
First time needed an adjustment, second time was perfect cover for my gray third time it didn’t cover anything. I was so disappointed with the whole thing. As you all know coloring takes a big chunk out of your day. I had to buy some root color in a can. I emailed and never received an answer.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Carolyn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Phyllis B.
septiembre 2, 2020
My mistake, I asked for a darker shade but it's too dark and too red.
PUBLICADO POR:
Phyllis B.
septiembre 2, 2020
, I asked for a darker shade but it's too dark and too red.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Phyllis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessica K.
septiembre 1, 2020
Ruined my hair.
PUBLICADO POR:
Jessica K.
septiembre 1, 2020
It was terrible experience and I really complain about hair colour but this, this crap destroyed my hair and gave med a reaction to the scalp that until today 3 months later still need treatment.
And it Coast me about 300 euro to fix the colour at a salong.
I'm no newbie in homecolor, I been doing it for 20 + years. Buth this, the smell so strong I toth I put pure ammoniak in my hair, hade to stand outside. And the colour that should been light brown aubergine was som blackish mess awful color
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jessica K.- Thank you for your feedback! We truly apologize for any inconvenience caused during the application. On behalf of the team at eSalon, we wish you an easy recovery. Nevertheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
SM F.
septiembre 1, 2020
Second-round not the charm
PUBLICADO POR:
SM F.
septiembre 1, 2020
The first color I received was okay but not quite what I wanted. My color preference is Auburn. Well it covered the gray, but my hair was too Brown. The second batch came with a color booster which helped but which faded and I ended up with brown hair. Not what I wanted.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stanie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Béatrice G.
septiembre 1, 2020
Mauvaise tenue dans le temps
PUBLICADO POR:
Béatrice G.
septiembre 1, 2020
Couleur jolie qui correspondait a mes attentes et le kit complet est bien appréciable ! Par contre la couleur vire Et passe au bout de 15 jours Donc tres déçue et c est pour cette raison que je me suis désabonnée et ne commande plus !! Domage !
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Béatrice G. - Nous sommes vraiment désolés d'apprendre que la tenue de votre coloration n'a pas répondu à vos attentes. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser votre objectif. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Jeanette L.
septiembre 1, 2020
Color was nice but product has ammonia
PUBLICADO POR:
Jeanette L.
septiembre 1, 2020
Didn’t realize that the product has ammonia in it. I’m not allergic to ammonia but I’m physically sensitive to the smell and the overwhelming noxious fumes on my head triggered anxiety. Luckily I was in a place where I could go outside but if I was indoors, there would be no way I could ever use this stuff. The color of dark brown was beautiful but the experience was horrendous due to ammonia in the product. I will not be using again for that reason alone. Chemical sensitivities are real. I rather pay $50 for at home hair color with no ammonia than $12 with. Maybe I’m not your target customer. But I wanted to try your service. If you have an ammonia- free product, I would definitely use the service again but until then, I can’t. Sorry.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jeanette- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Donna J.
septiembre 1, 2020
beige hair
PUBLICADO POR:
Donna J.
septiembre 1, 2020
to red and brassy
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Donna- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Elaine M.
septiembre 1, 2020
Stopped orders
PUBLICADO POR:
Elaine M.
septiembre 1, 2020
It fades and I have discontinued my orders
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elaine- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
DHar
septiembre 1, 2020
custom color set
PUBLICADO POR:
DHar
septiembre 1, 2020
Way too dark and has been very greasy. Looks and feels like I need to wash my hair again after 2 hours.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Debs- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Janithza Q.
septiembre 1, 2020
Color turned out the way I totally did't want
PUBLICADO POR:
Janithza Q.
septiembre 1, 2020
The problem I had at the beginning was that my hair looked dark brown almost black when in the dark but I didn’t like that it hinted reddish tones In the ends when in the light. I expressed this to colorist that I was looking more of a neutral instead of a hint of reddish when in the light. But the color she formulated turned reddish not only in the ends but also on my roots/ grays. Ended up buying hair dye at Sally's beauty supply to correct it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Janithza- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julie B.
septiembre 1, 2020
Color Set
PUBLICADO POR:
Julie B.
septiembre 1, 2020
Didn't realize this set with 1 bottle was different than the previous set I received that had 2 bottles. I put the color over all my hair & was disappointed to see dark brown rather than red/copper. I think the instructions could have been more clear with regards to making sure I did roots only.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Julie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Marlene C.
septiembre 1, 2020
Chemical smell
PUBLICADO POR:
Marlene C.
septiembre 1, 2020
Bad smell. Not the color I wanted
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marlene- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mackenzie S.
septiembre 1, 2020
The color didn’t work for me
PUBLICADO POR:
Mackenzie S.
septiembre 1, 2020
My color turned out kinda copper, sorta brassy. I really really wanted medium ashy violet. It did maintain my old highlights, so that’s really cool! It doesn’t look like you dipped your head in paint, like at home dyes do. It’s the best at home dye I’ve done... I’m just not a fan of this color.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mackenzie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
DOMINIQUE T.
agosto 31, 2020
hors attente
PUBLICADO POR:
DOMINIQUE T.
agosto 31, 2020
je m attendais à une couleur plus clair
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
DOMINIQUE T. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous, c'est pourquoi nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Pat K.
agosto 31, 2020
Damaged package
PUBLICADO POR:
Pat K.
agosto 31, 2020
The package was damaged and the bottle with the color was leaking.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pat- We’re truly sorry that our color kit did arrived damaged. We take our clients' feedback to heart and have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
PUBLICADO POR:
Pamela R.
agosto 31, 2020
Not so great
PUBLICADO POR:
Pamela R.
agosto 31, 2020
Product was ok, didn’t get the same results as in previous uses. It also took over 20 days from ship date for me to get it. I wish there was more shine to it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pamela- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color and shipping times did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Laurie P.
agosto 31, 2020
its still not right
PUBLICADO POR:
Laurie P.
agosto 31, 2020
The coverage doesn't last, the next day or two I see gray!! I'm going to try to work with them one more time!!But I'm going to my stylist to straighten it out. what a waste. this is my 3rd or 4th try. so it's not like i'm not trying.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laurie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jennifer S.
agosto 30, 2020
Not my colour
PUBLICADO POR:
Jennifer S.
agosto 30, 2020
I would like to change my colour but doesn't give you that option 🙂
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jennifer S. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. We're always looking to improve our service and products, and truly value everything our clients say. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Yvette A.
agosto 30, 2020
Disappointed
PUBLICADO POR:
Yvette A.
agosto 30, 2020
The color is too bland. My daughter also tried a completely different color and was just as disappointed. For $10.00 I can get more color from a store bought brand.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Yvette- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Martha B.
agosto 30, 2020
Too much red
PUBLICADO POR:
Martha B.
agosto 30, 2020
Process was not difficult. Followed instructions to the letter. But the color is very red - not the expected blonde highlights. Doesn't really go with my complexion. Will not order again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Martha- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vanessa W.
agosto 30, 2020
Braun statt rot
PUBLICADO POR:
Vanessa W.
agosto 30, 2020
Die Ansatzfarbe mit einem größeren Anteil Braun, hat meine Haare tatsächlich nur braun mit einem rotschimmer gefärbt. Als ich das gesehen habe, nach dem Färben, war ich sehr enttäuscht, dass es nicht die gewünschte Rotfärbung gebracht hatte. In Verbindung mit dem Längenauffrischer, aus der Bestellung davor, der vollständig rot ist, sticht das Braun nicht so heraus aber als Ansatzfarbe allein absolut ungeeignet für eine wirklich rote Haarfarbe. Ich bin wirklich sehr enttäuscht und hoffe, dass die nächste Farbe mehr meinen Vorstellungen entspricht durch die Farbanpassung.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Vanessa W. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
Collette S.
agosto 30, 2020
Not exactly what i was asking for
PUBLICADO POR:
Collette S.
agosto 30, 2020
the color is to dark and i have red highlights not blond
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Collette- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cynthia A.
agosto 30, 2020
Does not cover gray hair
PUBLICADO POR:
Cynthia A.
agosto 30, 2020
The color did not cover they gray hair. After one day most of the gray was showing. Week later all the gray was back. The color was nice while it lasted and the hair felt very healthy afterwards but I was super disappointed that it did not over the gray hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cynthia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Zareen K.
agosto 30, 2020
Not as expected
PUBLICADO POR:
Zareen K.
agosto 30, 2020
I got my color adjusted once. My color artist tried to adjust it but it is still not a tone of Violet what I was looking for. It hardly gave grey coverage too. I wanted violet to be more bright.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Zareen- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mary C.
agosto 29, 2020
Too red + too dark
PUBLICADO POR:
Mary C.
agosto 29, 2020
I wanted a light brown but got a dark brown with dark red highlights. NG
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mary- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kelly W.
agosto 29, 2020
Wrong Color
PUBLICADO POR:
Kelly W.
agosto 29, 2020
Color was supposed to be adjusted to a darker color. Blend appears to be the same from 2/25/2020
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kelly- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Teresa M.
agosto 29, 2020
This just isn't for me.
PUBLICADO POR:
Teresa M.
agosto 29, 2020
My first color was too light and the second too dark. I don't like how my hair feels after using this hair color. It was nice of the company to send a new color on them, but it just isn't right for me. My hair feels damaged and I am losing more hair than normal. There must be something in this formula that is too harsh for me. Plus, since so dark, I had to add highlights to bring it up to an acceptable color. The bleach in the highlights is damaging as well. Just not for me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Teresa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cindy K.
agosto 29, 2020
Hair Color Nightmare
PUBLICADO POR:
Cindy K.
agosto 29, 2020
Buyer Beware!! I used this hair color for over a year and didn’t correlate the use of this to all my hair loss and thinning hair until just recently. I had beautiful thick hair and now it is thin and I have lost a lot of hair. DO NOT PURCHASE!!!!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cindy- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Melissa R.
agosto 29, 2020
Poor match
PUBLICADO POR:
Melissa R.
agosto 29, 2020
My color was for my roots, and the results were not even close. The color came out brassy, and so light red/blonde color. I am very unhappy with their "color matching." If a company makes a mistake I want a fix within a couple days. The fact that it is 5-9 days before I can fix my hair is unacceptable!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melissa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christen S.
agosto 29, 2020
Didn’t match color and didn’t cover gray
PUBLICADO POR:
Christen S.
agosto 29, 2020
Sadly I have to give my color a thumbs down. The color didn’t match at all. My hair is so dark it’s almost black. The dark brown that was used as my color looked more of light to medium brown color. My gray roots didn’t absorb the color either. So, currently I have dark hair with roots that are light. I look a bit trashy at the moment lol. Fortunately, for the company, I’m in the minority and most people have no problems.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Christen- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Liz G.
agosto 28, 2020
Help:
PUBLICADO POR:
Liz G.
agosto 28, 2020
Hello,
I still need more grey coverage, and I still have red tones coming through after a few washes.
Can anything be done???
Thank you,
Liz
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Liz - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
INES D.
agosto 28, 2020
Lost order
PUBLICADO POR:
INES D.
agosto 28, 2020
Hello!
I need your help with this order. I haven't received it. Please I need the product or my money back at the method that I used to pay it. I can't wait any more time! Please take action about this matter. And don't use the usps for any order as it is a total disaster! Use Fedex or Ups.
I hope so hear of you soon with the solution
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ines - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Leanna Q.
agosto 28, 2020
My haircolor
PUBLICADO POR:
Leanna Q.
agosto 28, 2020
Did not cover my roots
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Leanna -Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Angela F.
agosto 28, 2020
Colour
PUBLICADO POR:
Angela F.
agosto 28, 2020
Quite strong smelling. But covers well, my only issue is stated I wanted/was trying to go lighter but now my hair is actually darker than at start ?
Sent pictures aswell ?
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Angela F.- We appreciate your feedback here at eSalon! We apologize for any discomfort you experienced during your color application and so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
hope C.
agosto 28, 2020
too much red, needs some more ash
PUBLICADO POR:
hope C.
agosto 28, 2020
My hair now is coming out much too brassy RED..could you put more 'ash' into it. Thank you.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Hope - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tionne M.
agosto 28, 2020
Tionnes review
PUBLICADO POR:
Tionne M.
agosto 28, 2020
I need to use the color for a while to see if I like it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tionne - We’re truly sorry that our color has not yet met your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Stephanie I.
agosto 28, 2020
Coverage
PUBLICADO POR:
Stephanie I.
agosto 28, 2020
It didn't seem to cover the gray as well this time. Last time, gray coverage lasted until 8/18. I had it done with kit again at beauty salon. But- the gray is already coming thru.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stephanie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jessie B.
agosto 28, 2020
No color change
PUBLICADO POR:
Jessie B.
agosto 28, 2020
Unfortunately, my initial coloring left my hair the exact same color it already was, even with sending a picture of my current hair color with my order placement. Hoping for better results with my next shipment! :)
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jessie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
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