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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Janet - Thank you so much for sharing your feedback with us. We are tickled to hear you loved your custom blended hair color. We look forward to the next opportunity to delight you!
PUBLICADO POR:
Merry F
agosto 16, 2021
It's all there!
PUBLICADO POR:
Merry F
agosto 16, 2021
Just follow the directions to look the way you should!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Merry - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
PUBLICADO POR:
Amy B.
agosto 16, 2021
It’s nice
PUBLICADO POR:
Amy B.
agosto 16, 2021
Would like it a little lighter, but still a pretty color
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amy - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Maria C.
agosto 15, 2021
I like the color
PUBLICADO POR:
Maria C.
agosto 15, 2021
But I wish it would last longer. I received an almost empty bottle of the Developer. I was not able to apply it. I just did the front rim of my hair. Didn’t have enough. Please sent me another
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our represtatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Janis O.
agosto 15, 2021
Not pleased with my last color
PUBLICADO POR:
Janis O.
agosto 15, 2021
My last color failed within 2 or 3 washings. If this happens again I will be canceling my order. After about 2 weeks is just washing out not pleased at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Janis - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Lauren A
agosto 12, 2021
color change
PUBLICADO POR:
Lauren A
agosto 12, 2021
went to dark. need a hint of red
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lauren - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Laura P.
agosto 12, 2021
Coloring was easy
PUBLICADO POR:
Laura P.
agosto 12, 2021
I liked the ease of the product. The color was just a little off from what I thought it was going to be. Going to try a different color to see if I can get the color I'm looking for.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laura - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Katrina Y.
agosto 11, 2021
coloring at home
PUBLICADO POR:
Katrina Y.
agosto 11, 2021
I had some difficulty mixing in the bottle. A large clump got caught at the top and it was difficult to mix it thoroughly. The final color was a little lighter than I thought it would be, and it didn't cover the grays very well at my temples.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Katrina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Amy H.
agosto 10, 2021
Will order again
PUBLICADO POR:
Amy H.
agosto 10, 2021
It was a darker color than i have had in the order prior but the color is always long lasting and covers my gray.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Amy - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future!
PUBLICADO POR:
Michaela G.
agosto 10, 2021
Super einfach und tolles Ergebnis
PUBLICADO POR:
Michaela G.
agosto 10, 2021
Schade, daß ich diese Seite nicht früher entdeckt habe. Hätte ich mir soviel Geld u Zeit sparen können mit Frisör Besuchen. Graue Haare abdecken, Ansatz färben so einfach und Farbe ist auch super!
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PUBLICADO POR:
Judith F.
agosto 6, 2021
Great Product
PUBLICADO POR:
Judith F.
agosto 6, 2021
This hair color worked way better than the others on the market. Better coverage, just as easy to use, and true to color. I just wish they included a cap while the color is processing. That would make it much easier. Think about including it...........would only cost penny's to do.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Sharee - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Patty M.
agosto 3, 2021
Color -a match but my scalp itched for days
PUBLICADO POR:
Patty M.
agosto 3, 2021
The color was a great match. My problem was the chemicals made my scalp very itchy. Hopefully there is a sensitive scalp formula.
Update: My formula has been changed by my colorist and it's now itch-free!
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PUBLICADO POR:
Judith F.
agosto 3, 2021
Tolle Farbe, leider teures Porto.
PUBLICADO POR:
Judith F.
agosto 3, 2021
Die Farbe ließ sich sehr gut verarbeiten, deckt sehr gut und hält sehr lange im Haar ohne auszuwaschen. Absoluter Nachteil: Die Farben sind überteuert und beim Porto wird auch kräftig hingelangt.
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PUBLICADO POR:
Kathy R.
agosto 2, 2021
Cancel my order and future orders
PUBLICADO POR:
Kathy R.
agosto 2, 2021
I asked for you to cancel my order. I noticed on my bank account you deducted money for the hair color. I appreciate your attention but since my finances changed I cannot afford the charge.
Thankyou
Kathy Rogers
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kathy - Thank you for reaching out! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lauren C.
agosto 1, 2021
Great colour
PUBLICADO POR:
Lauren C.
agosto 1, 2021
The process was easy and the colour looked amazing - all in the comfort of my own home. Only disappointment was that it took 2 weeks to receive my colour after ordering (however, I live in Australia). I have kept this in mind for my next delivery and have increased the frequency from every 8 weeks to every 6 weeks.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Lauren - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
PUBLICADO POR:
Regine B.
julio 30, 2021
Sehr gutes Produkt
PUBLICADO POR:
Regine B.
julio 30, 2021
Sehr gute Haarfarbe, immer das selbe Ergebnis. Leider musste ich das Paket immer von der Post abholen fahren, da jedes mal Zollgebühren anfallen, die mir immer anstandslos retour überwiesen oder gutgeschrieben wurden.
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PUBLICADO POR:
Reyna L.
julio 29, 2021
Not happy
PUBLICADO POR:
Reyna L.
julio 29, 2021
The custom color is what I wanted, now the gray coverage is NOT good at all after a week my grays are showing and I don’t like that. Might need to cancel. I Hebe color my hair 3 times and every time the grays start showing after one week. Not happy!!
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Reyna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Maryse L.
julio 27, 2021
Superbe
PUBLICADO POR:
Maryse L.
julio 27, 2021
J'ai commencé cette coloration et en revoyant mes anciennes, j'ai pu constaté la beauté de mes cheveux. J'avais fait une pause mais là, je reprends mon abonnement
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marianne - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
ROBIN S.
julio 24, 2021
Love the products
PUBLICADO POR:
ROBIN S.
julio 24, 2021
Love the products and plan on continuing receiving this 2-3 times per year. However a little disappointment with the reward program. I’ve been purchasing beginning 2012/2013 and none of those orders counted.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Robin - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cecilia D.
julio 24, 2021
Coloration
PUBLICADO POR:
Cecilia D.
julio 24, 2021
Bonjour sur ma dernière coloration il n'y a pas les reflets rouge que j'avais demandé et étant donné que mes cheveux on pousser j'étais juste niveau produits
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Denise - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Orla L.
julio 23, 2021
Perfect
PUBLICADO POR:
Orla L.
julio 23, 2021
Covered my grey like
A
Pro
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PUBLICADO POR:
Ines M.
julio 22, 2021
Loved it!
PUBLICADO POR:
Ines M.
julio 22, 2021
I really love the color they worked out for me as well as the highlights. I had my daughter apply both following your instructions. The only problem is that my hair started falling off after three weeks. I had my thyroid checked and it came back okay, so I’m putting my order on hold for now. I wonder if others have had this problem before.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ines - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Ileana K.
julio 22, 2021
Happy customer
PUBLICADO POR:
Ileana K.
julio 22, 2021
This did exactly what was promised. I only wish they offered a lifting agent so that I could try more vibrant colors on my naturally brown hair!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ileana - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Diane L.
julio 20, 2021
Love the color
PUBLICADO POR:
Diane L.
julio 20, 2021
Easy to use, love the color, your color consultants were correct, the other color would have been too dark
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Diane - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
PUBLICADO POR:
Élodie G.
julio 20, 2021
Bon dans l'ensemble
PUBLICADO POR:
Élodie G.
julio 20, 2021
Même si je m'attendais à quelque chose de plus éclairci celà me convient quand même.
Avec mon mari on a pas l'habitude de teindre principalement que les racines c'est un coup à prendre ( oui c'est mon mari qui me fait mes teinture).
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Barbara - We are sorry to hear that you were not fully satisfies by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Daniela K.
julio 16, 2021
Intensivtönung
PUBLICADO POR:
Daniela K.
julio 16, 2021
Die Tönung dunkelblond ist zwar dunkler ausgefallen wie gewünscht,,wird aber an mein blondierten Haar gelegen haben , aber ansonsten wunderbar, sehr weiches gepflegtes Haar hinterher , sehr schön verpackt alles , bestelle auf alle Fälle wieder ,diesmal dann Mittelblond , bin gespannt wie es wird
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PUBLICADO POR:
Munazza Z.
julio 14, 2021
Delayed
PUBLICADO POR:
Munazza Z.
julio 14, 2021
Hi Esalon team,
Unfortunately I am quitting your account , I live in Czech Republic, last time I orders in 14th of June and after a big hustle of custom office I received today and I paid extra 30£… so that’s became the really expensive hair color for me.. as it’s mentioned on your account that delivery is free…
Please I request you to delete my account and all information from your site..
Many thanks.
Munazza Zahid
Czech Republic
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Janeice - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Serena C.
julio 12, 2021
Lovely colour and beautifully packaged..
PUBLICADO POR:
Serena C.
julio 12, 2021
I've taken one star off because I was hoping for an Ash brown but unfortunately got a chestnut brown. It's a pretty colour but not what I was after. Perhaps my hair throughs out reds when it's dyed. So I'm back to the drawing board to find my perfect Ash brown! Lovely packaging and personalised products 😍
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PUBLICADO POR:
Laura D.
julio 11, 2021
Custom Hair Color
PUBLICADO POR:
Laura D.
julio 11, 2021
I went to use my hair color and the color was tinged w/white and had a cloudy appearance. I checked to see if the bottle was damaged but it was unopened and intact. It was unusable. I needed to cover my gray that day because I had a special event to attend. I was forced to go out and purchase a boxed color. Needless to say, I was not a happy camper.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Laura - We truly appreciate your feedback! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a solution. Keep an eye on your inbox for more details.
PUBLICADO POR:
Karen J.
julio 8, 2021
Good shine
PUBLICADO POR:
Karen J.
julio 8, 2021
Great shine after colour , the grey coverage needs to last longer
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PUBLICADO POR:
Rachel B.
julio 7, 2021
Love the colour
PUBLICADO POR:
Rachel B.
julio 7, 2021
Found the colour I love 💕. The mix is great thick and easy to apply. However, this time it did not cover all my greys at the front , will need to leave in a little longer. Whether these are extra stubborn unsure .
I will continue to use as I find the product suits my hair and I love it 🥰
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PUBLICADO POR:
Heather B.
julio 7, 2021
Color nice
PUBLICADO POR:
Heather B.
julio 7, 2021
The colors are nice. Doesn’t leave your head itchy or hair feeling like straw. I deducted 1 star for the crappy instructions and the lack of actual communication. The instructions and communication seemed like the customer service person just simply read and posted from a preset menu. The instructions I was given were incorrect for what I needed as well.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Heather - Here at eSalon, we are always striving to create the best products possible. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Anna-Marie Y.
julio 5, 2021
love the colour
PUBLICADO POR:
Anna-Marie Y.
julio 5, 2021
I wish it would cover my stubborn greys and also when you get a packed you have more than one stain blocker and stain remover
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kelly - Thank you so much for sharing your feedback with us. We are tickled to hear you’ve enjoyed your customized color and we cannot wait to hear your feedback on your highlights soon! We hope to continue helping you find hair perfection!
PUBLICADO POR:
Debbs
julio 2, 2021
need lighter
PUBLICADO POR:
Debbs
julio 2, 2021
I want a lighter shade
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Debbie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
marsha Z.
julio 1, 2021
Good Product
PUBLICADO POR:
marsha Z.
julio 1, 2021
It is good hair color but I cannot afford the price. I love the hair care products.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Marsha - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products and pricing each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Catherine T.
junio 30, 2021
Ravie
PUBLICADO POR:
Catherine T.
junio 30, 2021
la couleur correspond totalement à mes attentes
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PUBLICADO POR:
Edelinde H.
junio 26, 2021
Blond
PUBLICADO POR:
Edelinde H.
junio 26, 2021
Hallo Team von eSalon, leider funktioniert es nicht so wie ich es gerne hätte, vielleicht nehmen meine Haare die Farbe nicht an, wollte Goldblond mit einen Touch von Honig. Habe mich genau an die Anleitung gehalten, aber vielleicht sind die letzten 5 Minuten etwas zu kurz.
Ich finde es nicht so schlimm, da obwohl nicht direkt die gewünschte Farbe, wirkt mein Haar frischer und lebendiger als vorher. Werde aber wieder Goldblond mit etwas Honigfarbe 🍯 bestellen. Wenn es soweit ist melde ich mich, lasse dann die statt 5 Minuten länger einwirken. Ich möchte nicht zu oft färben, tu mir auch immer schwerer.
Ein schönes Wochenende
Und freundliche Grüße
Edelinde Hefele
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PUBLICADO POR:
Michelle C.
junio 24, 2021
Fab colour
PUBLICADO POR:
Michelle C.
junio 24, 2021
I found it so easy to use but my problem is the roots around face doesn't hold its colour.but the rest is fab and it shines and soft.The rest hasn't need any colour but still love how easy it is to use .Also you can say when you want it sent and how often and you can put it on hold .It is up to you
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Nancy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melissa T.
junio 23, 2021
Perfect
PUBLICADO POR:
Melissa T.
junio 23, 2021
Just wish my grey hair was slightly more colored at the same tone.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Melissa - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susan H.
junio 23, 2021
Color Question
PUBLICADO POR:
Susan H.
junio 23, 2021
I like the color - but as I continue using it is starting to get light red highlights. Should I have an adjustment done? Thank you.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Susan - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Debra S.
junio 20, 2021
Gray blending
PUBLICADO POR:
Debra S.
junio 20, 2021
After several adjustments and conversations with a few colorists since last year, I'm finally getting my desired hair color. Part of this was that the very first color mix was lost in translation and all the others were adjustments in trying to make the proper correction. Now I can finally say I am beginning to achieve my initial desired results. It took a long time so it's very important initially to ask the colorist lots of questions and make sure you're both on the same page.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Debra - Thank you so much for your feedback! Our team of licensed colorists love being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Rasa J.
junio 19, 2021
Hair feels great but can't see the pearl shade
PUBLICADO POR:
Rasa J.
junio 19, 2021
My hair feels lovely but it looks more like black/deep brown rather than intense pearl. The shade doesn't quite show.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Erika - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Alvancalena W.
junio 17, 2021
Love Red color
PUBLICADO POR:
Alvancalena W.
junio 17, 2021
Not specific color I am looking for.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alvancalena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Debra D.
junio 17, 2021
Hair Color
PUBLICADO POR:
Debra D.
junio 17, 2021
I have used my custom color twice now followed all the instructions provided. I like the color mixture but I do not feel it is covering all my gray. I may need to go darker but I am not sure what the answer is to this.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Debra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your coverage. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Candice M.
junio 17, 2021
best dye i ever used
PUBLICADO POR:
Candice M.
junio 17, 2021
just need it to cover my grays for a longer time.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Candice - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Diane L.
junio 16, 2021
would of liked the color a tad lighter.
PUBLICADO POR:
Diane L.
junio 16, 2021
color lasted 3 wks before it was noticably grey
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Diane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ramona B.
junio 15, 2021
Great colour.
PUBLICADO POR:
Ramona B.
junio 15, 2021
Wouldn’t go anywhere else other than salon but for the price this is great.
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PUBLICADO POR:
Deborah P.
junio 13, 2021
Most recent color order
PUBLICADO POR:
Deborah P.
junio 13, 2021
I am not sure what happened, but I just put color on my hair four days ago. I have been very happy with my color, however, this time the mixture did not darken my hair at all. When I shampooed it off, the color was as light as it was before I applied the color. Do you have any idea why this would happen?
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
We apologize that your color did not turn out as expected! Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Julie L.
junio 13, 2021
Review
PUBLICADO POR:
Julie L.
junio 13, 2021
Really good product but I feel instructions could be clearer
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PUBLICADO POR:
kathy S.
junio 13, 2021
good
PUBLICADO POR:
kathy S.
junio 13, 2021
I have used the color twice now. I still need better gray coverage near my temples and still striving to find the right color.
but overall color is good and seems to last
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Kathy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Cathy B.
junio 12, 2021
Like new color
PUBLICADO POR:
Cathy B.
junio 12, 2021
I have been ordering since 2014 how many to get free color?
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Cathy - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color! Keep an eye on your inbox for more details.
PUBLICADO POR:
Micheline M.
junio 11, 2021
reclamation
PUBLICADO POR:
Micheline M.
junio 11, 2021
bonjour,
suite a un oubli je m'aperçois que dans les accessoires de coloration je n'ai pas eu le minuteur.
en vous me remerçiant et dans l'attente d'une réponse
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PUBLICADO POR:
Lynne M.
junio 11, 2021
Took an adjustment
PUBLICADO POR:
Lynne M.
junio 11, 2021
First color was ok but flat and not what I wanted. Second kit with color adjustment along with the highlights turned out perfect!! So be patient. It may take a couple of cycles to get it just right.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Lynne - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Jennifer C.
junio 11, 2021
Perfect tweak
PUBLICADO POR:
Jennifer C.
junio 11, 2021
I wasn’t completely happy with my initial color. I let my stylist know and she made the perfect adjustment. I love my color!
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Jennifer - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are very excited to continue working with you!
PUBLICADO POR:
Audrey F.
junio 10, 2021
Belle couleur mais préfère le blond
PUBLICADO POR:
Audrey F.
junio 10, 2021
Je préfère le blond de ma première commande mais cest très beau quand même
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PUBLICADO POR:
diane G.
junio 9, 2021
Disappointed
PUBLICADO POR:
diane G.
junio 9, 2021
I asked for a lighter formulation and didn’t get one. I was yes it lighter for this shipment and I usually get an email asking if I want a change, and I didn’t get it
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Diane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Claudia S.
junio 9, 2021
Ansatzfarbe
PUBLICADO POR:
Claudia S.
junio 9, 2021
Die Ansatzfarbe ist jetzt schon ganz gut vom Ergebnis aber noch nicht ganz so aschig wie ich mir es vorgestellt habe. Meine Naturhaarfarbe hat sehr viele Rotpikmente , die ich gerne entfernen möchte.
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PUBLICADO POR:
joanna A.
Respuesta de nuestros expertos
Alicia-We are happy to make adjustments to your color upon request. We see that your colorist reviewed your comments and adjusted the formulation for your next color order as requested. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Doris P.
junio 7, 2021
Just buy it.
PUBLICADO POR:
Doris P.
junio 7, 2021
Don't even think about it. Don't buy hair color from a box. Box color is like trying to paint a Monet with a box of crayons. E Salon gives better advice for your hair than your stylist does. You can call them and they will help you find exactly what works for you. Don't pay salon prices, either. Take yourself to dinner with that money. Your hair will be so pretty while you eat your filet.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Doris - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
PUBLICADO POR:
Donna T.
junio 7, 2021
I love my color. Thanks sara
PUBLICADO POR:
Donna T.
junio 7, 2021
It only took a couple of adjustments to get .my color just right
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PUBLICADO POR:
Sarah C.
Respuesta de nuestros expertos
Hi Donna, We're so happy to hear that you're enjoying your custom Dark Blonde color! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Latonya Y.
junio 6, 2021
Great
PUBLICADO POR:
Latonya Y.
junio 6, 2021
A little darker than what I wanted but over all very great
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Latonya - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Lynn M.
junio 4, 2021
Finally!!! :)
PUBLICADO POR:
Lynn M.
junio 4, 2021
I was hesitant to try eSalon at first. I figured it would be pretty much like my usual boxed haircolor...I was pretty WRONG! Thankgoodness too! I had to have neurosurgery and had my head shaved. My hair came back in a reddish brown, fell out, and then came back in dark brown with gray splotches. Nothing cool like Corella Deville, more like her pups! My hair is thick and the stubborn grays are actually more white, and I could NEVER get them to cover! Now I can! Now my hair is brown all over, looks and feels healthy, is super shiny, and doesn't fade away and turn red after several washes. It matches my skin tone too and I don't look washed out. People have complimented me looking good, cute haircut, well rested, (ha) but nobody guesses it's the haircolor. That's just fine with me! Thanks so much! :)
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Lynn - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
PUBLICADO POR:
Katie B.
junio 4, 2021
Love the Color, Doesn’t Last
PUBLICADO POR:
Katie B.
junio 4, 2021
I really love the color, but unfortunately it didn’t stick well to my hair. I have spots of blonde that showed up after a couple of weeks, which is disappointing. But even still, I will be buying the color again! It’s so pretty!
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Katie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Danielle R.
junio 4, 2021
Great service and product
PUBLICADO POR:
Danielle R.
junio 4, 2021
Other than the long delivery time I really liked the product, application choices and instructions. I will be a repeat user.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Danielle - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Toni M.
junio 3, 2021
Blah
PUBLICADO POR:
Toni M.
junio 3, 2021
blah blah
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Toni - We appreciate your feedback! Upon reviewing your profile, we see that you have already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
joelle M.
junio 3, 2021
coloration cendré
PUBLICADO POR:
joelle M.
junio 3, 2021
Je suis ravie de ce set avec toutes ses explications mais j'aurais tout de même souhaité un blond cendré beaucoup plus clair je trouve que le résultat fait un peu fade.
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PUBLICADO POR:
tamra J.
junio 3, 2021
Covered my gray
PUBLICADO POR:
tamra J.
junio 3, 2021
I’m 100% gray and used this just to give me a little color. Worked great for coverage and I’m 3 weeks into the color. I asked for more ash tones as my gray really goes gold/brassy which I don’t like.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Tamra -We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dawn G.
junio 3, 2021
Love the color
PUBLICADO POR:
Dawn G.
junio 3, 2021
Always looks very natural, but I have tough grey sideburns that color only lasts for 4 weeks, so requires touch up
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dawn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
sharron H.
junio 2, 2021
Covering gray hair
PUBLICADO POR:
sharron H.
junio 2, 2021
I followed instructions for coloring the gray hair but the gray was back within a week. I don’t want to keep coloring every two weeks. I’m a little disappointed.
The packaging was wonderful and the layout is really nice. The communication is great!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sharron - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
natalie S.
junio 2, 2021
Intense colour
PUBLICADO POR:
natalie S.
junio 2, 2021
Colour was maybe a little too intense at the beginning. Should I leave it on for only twenty minutes rather than half an hour or get a slightly lighter colour? But my friends all LOVED it
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PUBLICADO POR:
Lisa Y.
junio 2, 2021
I like how it felt, But,
PUBLICADO POR:
Lisa Y.
junio 2, 2021
It didn’t seem to color the Grey as good as I had hoped. I also would like it a bit deeper, but still no red. I can send pics to help with my next box.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Holly W.
junio 1, 2021
Not covering the gray
PUBLICADO POR:
Holly W.
junio 1, 2021
I love the color, but it is not covering the gray I have acquired.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Holly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lynn W.
mayo 31, 2021
No more emails please
PUBLICADO POR:
Lynn W.
mayo 31, 2021
This account has been inactive over 2yrs!!i don't even use hair color anymore.i DO NOT wish to reactivate;update ...thank you
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lynn - We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Emilie B.
mayo 30, 2021
Je valide
PUBLICADO POR:
Emilie B.
mayo 30, 2021
Couleur faite aujourd'hui chatain acajou irise bon j avoue c est pas la couleur que j attendais mais je suis pas decu quand meme on verra la.prochaine ce que ca va donner .
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Laura - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jennifer L.
mayo 26, 2021
Very unsure about this product
PUBLICADO POR:
Jennifer L.
mayo 26, 2021
I was very much on the fence about this type of service, but I thought I would give it a try at least once, because red hair can be difficult to do if not the right blend of colour. The delivery was not good for me ( it took to long) but the colour is smack on, I love the red and copper tones in it. No more carrot or cherry hair for me.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Hi Jennifer- We're truly sorry that your order arrived later than expected! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We take our clients' feedback to heart and continue to improve each and every day. Keep an eye on your inbox for more details.
PUBLICADO POR:
mary W.
mayo 26, 2021
Shiny Blonde
PUBLICADO POR:
mary W.
mayo 26, 2021
I found this product easy to use,and it left my hair soft and Shiny. I have found that the colour has not held as long on my roots.But on saying that I wash my hair every other day. Because if I don't it becomes unmanageable
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Bubba - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
PUBLICADO POR:
Chloe K.
mayo 25, 2021
Dark brown hair colour
PUBLICADO POR:
Chloe K.
mayo 25, 2021
Great lovely colour and clear instructions. Only issue is my slight red tones i have in my hair.
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PUBLICADO POR:
Lauren B.
mayo 24, 2021
The closest to my natural color ever
PUBLICADO POR:
Lauren B.
mayo 24, 2021
The pros: My hair feels soft and clean (no gunk residue), it is demi-permanent (which I prefer), it 100% covered my grays, there is no trace of orange or red, my hair is very shiny, and the color is the closest its been to my natural hair color probably ever - which I've tried (unsuccessfully) to achieve from box color many times. The cons: It was quite a bit messier than I’m used to (but I didn’t stain anything, so that’s ok). And it is very dark which isn't necessarily a con, I’m just still getting used to it. Overall - I'm pretty darn impressed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lauren - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Sheryl B.
mayo 24, 2021
The colour has become too dark on the lengths and the grey roots are not catchi
PUBLICADO POR:
Sheryl B.
mayo 24, 2021
The colour has become too dark on the lengths & the grey roots are not catching much of the dye. I would like to put a hold on my order for a few months so the dark ends can fade, until September. I will then change the colour and ask for more grey coverage. Thank you
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lynda - We’re pleased to hear that you’re enjoying your custom color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Eva W.
mayo 24, 2021
Bewertung
PUBLICADO POR:
Eva W.
mayo 24, 2021
Farbe top
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Bobbi. Thank you for your honest review. I wanted to mention, that we do offer a demi permanent solution that contains no ammonia! Our team of licensed colorists are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Robin W.
mayo 20, 2021
Gray
PUBLICADO POR:
Robin W.
mayo 20, 2021
Unfortunately- my gray hair is not taking the color very well- while overall - I really do love the product.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Robin - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
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