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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Violetta L.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Es tut uns leid, dass Sie nach der Verwendung unserer Produkte Beschwerden hatten. Bei empfindlicher Haut kann die Haarfarbe zu leichten Reizungen der Kopfhaut führen. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Sabine R.
septiembre 29, 2021
Fin de mon adhésion
PUBLICADO POR:
Sabine R.
septiembre 29, 2021
Bonjour ! Je souhaite arrêter de recevoir les couleur car l'odeur est forte et le résultat ne convient pas à mes attentes ! Merci d'avance de prendre en considération ma demande et bonne continuation à vous.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sabine R. - Nous sommes sincèrement désolés d'apprendre que vous ne souhaitez pas continuer avec nous. Votre satisfaction est primordiale pour nous. Nous vous avons contacté par e-mail afin de vous aider. Veuillez vérifier vos e-mails, pour plus d'information.
PUBLICADO POR:
caroline N.
septiembre 29, 2021
Cheveux longs et épais
PUBLICADO POR:
caroline N.
septiembre 29, 2021
Les deux flacons reçus ne suffisent pas à ma chevelure très dense et longue.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
caroline N. - Merci pour votre commentaire. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider davantage !
PUBLICADO POR:
Autumn J.
septiembre 28, 2021
Color was awful
PUBLICADO POR:
Autumn J.
septiembre 28, 2021
I’ve been dying my hair a long time and it’s especially hard to screw up my hair but this hair color has done just that. I ordered darkest brown + violet explaining I hate a lot of red and my hair turned 3 shades lighter on roots and looks horrible. I tried using the extra bottle of color to fix and it did same thing. My roots are now blonde and red and I absolutely hate it. Cancelling and would not recommend this to anyone
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Autumn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amanda T.
septiembre 28, 2021
Awful
PUBLICADO POR:
Amanda T.
septiembre 28, 2021
This colour made my hair so dry ! I did not get the colour I wanted . I am not happy a wish for a refund a to cancel my subscription!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Amanda T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
christina S.
septiembre 28, 2021
like coverage and color. need better conditioning. hair is dry, frizzy, breaking
PUBLICADO POR:
christina S.
septiembre 28, 2021
Like coverage and color, but my hair is dry, frizzy and breaking
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Christina - We truly appreciate your feedback! e take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Radika S.
septiembre 28, 2021
custom color
PUBLICADO POR:
Radika S.
septiembre 28, 2021
The smell of peroxide was pretty strong in the last couple of orders. Also my hair is more frizzy after the coloring.
Suggestions welcome.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Radika - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Karolina R.
septiembre 27, 2021
Big mistake
PUBLICADO POR:
Karolina R.
septiembre 27, 2021
It was the biggest mistake I've ever made to order personalised color. I am blond and usually going for light highlights or Bright warm colours. I decided to order from this company as it looked legit. Turned out that color they sent me was red instead of light blond. Not only this - dye almost burned my scalp. I would not recommend it to anyone. Deleting my account.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Karolina R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Gloria C.
septiembre 27, 2021
Not covering gray
PUBLICADO POR:
Gloria C.
septiembre 27, 2021
This formulation did not covering my gray even though i left it on longer.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Gloria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Debra B.
septiembre 27, 2021
Awful
PUBLICADO POR:
Debra B.
septiembre 27, 2021
I ordered dark blonde and now I’m flat really dark brown and my hair is like straw.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Debra B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Gaynor
septiembre 26, 2021
Disappointed
PUBLICADO POR:
Gaynor
septiembre 26, 2021
Orded this in medium blonde and my roots are red think I will stick to my supermarket next time or my hairdressers looks horrendous complete waste of money and got to dye it again now won't be ordering again from here one really angry upset customer here (ب_ب)
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Gaynor - Thank you for your feedback. We’re truly sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps.
PUBLICADO POR:
Rebecca K.
septiembre 26, 2021
Even out my color
PUBLICADO POR:
Rebecca K.
septiembre 26, 2021
It evened out my bleach blonde and medium brown roots for a few weeks. Definitely need a touch up soon luckily I’m getting another color from them in a week
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rebecca - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon
PUBLICADO POR:
Denine B.
septiembre 25, 2021
Never received
PUBLICADO POR:
Denine B.
septiembre 25, 2021
Never received
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Denine - Thank you for your feedback. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Fabienne R.
septiembre 24, 2021
nice product
PUBLICADO POR:
Fabienne R.
septiembre 24, 2021
did not colour greys, will give it another go
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Fabienne - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Addie S.
septiembre 24, 2021
It’s brown
PUBLICADO POR:
Addie S.
septiembre 24, 2021
I have been confused about why the root color is brown and the strand color is red when I wanted red hair. I worked with it a few times trying to do it their way but always ended up blotchy. This time while I was coloring my roots I decided to pull the remaining through my hair to freshen up my color. My hair is brown. I don’t want brown hair. I think this is too complicated for me and just not the right fit.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Addie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Virginia V.
septiembre 23, 2021
Ammonia is too strong
PUBLICADO POR:
Virginia V.
septiembre 23, 2021
Ammonia si too strong. I'm not interested to buy again any of your product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Virginia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Deborah M.
septiembre 22, 2021
Grays still there
PUBLICADO POR:
Deborah M.
septiembre 22, 2021
I have changed my color and followed instructions and my grays are still there.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Deborah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jammie L.
septiembre 22, 2021
Way to dark
PUBLICADO POR:
Jammie L.
septiembre 22, 2021
My color is to dark. It has to much brown in it
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jammie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Thuy
septiembre 22, 2021
I was trying to color my hair not keep it the same
PUBLICADO POR:
Thuy
septiembre 22, 2021
I've already bleached my own hair I just was looking for a new dye but it's just my bleached color now
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Thuy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.
PUBLICADO POR:
KT R.
septiembre 22, 2021
TOO STRONG FOR MY HAIR
PUBLICADO POR:
KT R.
septiembre 22, 2021
I color often, and baby my hair with masks, leave in conditioners and UVA products. This was way to strong for me even in just the teeny time allowed for ends. Now the ends are fried. I want to cancel any further shipments. Thanks anyways.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
KT - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Catherine W.
septiembre 21, 2021
Product never arrived
PUBLICADO POR:
Catherine W.
septiembre 21, 2021
I’ve been asked to review a product that never arrived
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Catherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
stephanie C.
septiembre 21, 2021
disappointed
PUBLICADO POR:
stephanie C.
septiembre 21, 2021
something about this bottle and the color that wont cover my gray roots. I always keep alittle for just in case and no matter what this batch just wont. I have tried to cover my roots several times but no coverage.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Deborah S.
septiembre 21, 2021
Never buying again
PUBLICADO POR:
Deborah S.
septiembre 21, 2021
The sent free set but still didn’t give me any color. The smell was more harsh this time.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Deborah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Bianca K.
septiembre 21, 2021
Mein erstes Mal
PUBLICADO POR:
Bianca K.
septiembre 21, 2021
Einfache Färbung, alles dabei was man benötigt. Der Farbton entsprach leider nicht ganz meinem Geschmack, war jedoch ok.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Bianca K.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Lisa G.
septiembre 21, 2021
Disappointed
PUBLICADO POR:
Lisa G.
septiembre 21, 2021
I wanted to like this but am disappointed both in the colour and in the coverage. The colour is more brown than I wanted (going for copper) and the ends did not turn out the same colour as the rooms - quite different. I am now going to have to get my hair professionally fixed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amanda J.
septiembre 20, 2021
Color faded after a week
PUBLICADO POR:
Amanda J.
septiembre 20, 2021
I keep trying but this color doesn't like my hair!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amanda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Yenima R.
septiembre 20, 2021
Gray hair
PUBLICADO POR:
Yenima R.
septiembre 20, 2021
Don’t cover gray hairs at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Yenima - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Susanne W.
septiembre 20, 2021
Fehlgriff
PUBLICADO POR:
Susanne W.
septiembre 20, 2021
Die Farbe ist von dem gewünschten Kupfergold meilenweit entfernt, bin enttäuscht und werde eher wieder zu meiner üblichen Haarfarbe greifen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Susanne W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Chantelle G.
septiembre 20, 2021
Ordered a Medium Blonde Hair Went Dark Brown
PUBLICADO POR:
Chantelle G.
septiembre 20, 2021
I ordered a medium blonde to lighten my hair. As the colour was developing, I noticed that my hair was going darker and darker. When I rinsed my hair out, I was surprised to find that my hair went dark brown NOT blonde. I am very disappointed and found this product to be a huge waste of money. Will not be buying again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Chantelle - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Lisa S.
septiembre 20, 2021
No color change and no gray coverage
PUBLICADO POR:
Lisa S.
septiembre 20, 2021
My color remained EXACTLY the same and no gray coverage AT ALL. I've never experienced anything like it with a hair color before.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lisa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Nancy B.
septiembre 20, 2021
Bottle leaked
PUBLICADO POR:
Nancy B.
septiembre 20, 2021
The color didn’t last very long. I don’t know if it was because the bottle came not sealed so there wasn’t enough product in it or another reason. I have pictures of the mess if you would like them. Thank you for your time.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nancy - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Victoria P.
septiembre 20, 2021
No gray coverage
PUBLICADO POR:
Victoria P.
septiembre 20, 2021
I had them adjust my color because the grays weren’t getting covered by these colors. And now that it’s been adjusted it’s worse you can see my grays all over the place now.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Victoria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rachel L.
septiembre 20, 2021
Cover wasn't very good
PUBLICADO POR:
Rachel L.
septiembre 20, 2021
I was not happy it did not do a very good job of covering my gray. I did the area with the gray let it set longer then did the rest of my hair. Not happy with this batch of color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rachel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kristin K.
septiembre 19, 2021
Do not use
PUBLICADO POR:
Kristin K.
septiembre 19, 2021
Turned my hair really gold had to go to a salon to fix it !! It also made my hair feel like hay and rubberywjen wet!! Do not purchase save your hair !!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kristin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Denise D.
septiembre 18, 2021
Not color wanted
PUBLICADO POR:
Denise D.
septiembre 18, 2021
Way too red looked like Ronald McDonald
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Denise - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Rebecca G.
septiembre 18, 2021
Not correct.
PUBLICADO POR:
Rebecca G.
septiembre 18, 2021
So, I’ve always dyed my own hair but decided I wanted better hair dye. This was my second box. I’m supposed to have black hair dye but my roots are red? Which is confusing because my natural hair is dark brown. Super disappointed considering the price. I wish it would let me post a picture of the ends of my hair vs the roots..
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rebecca - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
CAROLINE M.
septiembre 18, 2021
Aucune tenue
PUBLICADO POR:
CAROLINE M.
septiembre 18, 2021
10 jours après avoir fait la couleur, je peux la recommencer... vraiment très déçue de la tenue de la couleur, autant en acheter une en grande surface, elle sera moins chère pour la même tenue. Je souhaite annuler cet abonnement, merci de me donner la marche à suivre
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
CAROLINE M. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes concernant votre coloration et abonnement.
PUBLICADO POR:
Disha D.
septiembre 17, 2021
Too disappointed. Would never buy it again!
PUBLICADO POR:
Disha D.
septiembre 17, 2021
I saw the good reviews and thought to give it a try. I have black hair and some gray hair. The color (copper mahogany)itself was really nice but I was really disappointed with the coverage. Followed the process 100% but still, my gray hair wasn't covered at all. My black hair has really nice color but what's the point for color if it doesn't cover gray hair. Really disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Disha - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Elizabeth M.
septiembre 17, 2021
A little too dark
PUBLICADO POR:
Elizabeth M.
septiembre 17, 2021
I have tried eSalon’s ash blonde demi-permanent color twice now on my level 8 hair.. The first time was eSalon’s 8.1 medium ash blonde, which turned out like a level 6-7 light brown on me. It washed out eventually after using a whole bottle of clarifying shampoo. I alerted eSalon and they adjusted the next order to 9,1 ash blonde which I tried a month later. It wasn’t as dark, but on me it still turned out about a level 7. They were both pretty colors, but darker than I was looking for. Maybe demi-permanent color just doesn’t work on me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jill L.
septiembre 16, 2021
No auto sign up
PUBLICADO POR:
Jill L.
septiembre 16, 2021
I did not want to sign up for automatic sending of product. When I first ordered I wanted to see if I even like the product, and before long I was receiving package way too often. This pissed me off because I am being charged for shit I dont need or want.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
CARMEN M.
septiembre 16, 2021
grey coverage
PUBLICADO POR:
CARMEN M.
septiembre 16, 2021
color was spot on, but the grey coverage was not good
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carmen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Helen J.
septiembre 16, 2021
WANT TO CANCEL BUT NOT SURE
PUBLICADO POR:
Helen J.
septiembre 16, 2021
I AM THINKING OF CANCELING AS THE COLOR IS NOT COVERING MY GREY HAIR
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Helen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Martina P.
septiembre 15, 2021
Ordine non arrivato
PUBLICADO POR:
Martina P.
septiembre 15, 2021
Sto aspettando dal 6 settembre, nussun pacco e nessuna spiegazione.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Martina - Grazie per aver condiviso la sua esperienza. Siamo spiacenti per il ritardo nella consegna del suo ordine. Esaminando il suo account, abbiamo notato che il nostro team le ha fornito ulteriori informazioni, riguardati la consegna, via email. Non esiti a contattarci nuovamente nel caso avesse bisogno di ulteriore assistenza e grazie ancora per la sua fiducia e pazienza!
PUBLICADO POR:
SHARON K.
septiembre 15, 2021
Disappointed this time.
PUBLICADO POR:
SHARON K.
septiembre 15, 2021
It’s only been 2 weeks after coloring only the roots and always do my grey first. Grey is already showing. What’s wrong?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lisa H.
septiembre 15, 2021
Hair color
PUBLICADO POR:
Lisa H.
septiembre 15, 2021
I don’t like the color
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
gisela A.
septiembre 15, 2021
DANGER
PUBLICADO POR:
gisela A.
septiembre 15, 2021
i don't know if this batch that i got was a new mix but i left it on my bathroom cart for 15 minutes only to come back and find all the contents completely oozed out of the bottle and unto my cart, which is now damaged. i tried to salvage whatever i could scoop up and tried to color my hair, immediately my eyes started to burn and tear up, and the smell of ammonia was overbearing, not to mention that i started to get sick to my stomach. I immediately washed it out of my hair. I should also mention that my son used the bathroom and told me that he felt like he was going to throw up while using the bathroom, i didn't put two and two together until i went in there and i started to feel this as well. I am cancelling my subscription immediately and going back to what i used before which never gave me any side effects at all. Highly disappointed. And i hope i don't have any lingering side effects from this. I hope if anyone reads this in hopes of trying this product, they will reconsider purchasing from this company.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Gisela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Helen B.
septiembre 14, 2021
didnt get it
PUBLICADO POR:
Helen B.
septiembre 14, 2021
It is now 3 weeks since it was shipped (informed it has been shipped by email) and I have not received it. I would like to cancel my account and I cannot see how you do this.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Helen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kirsty W.
septiembre 13, 2021
Colour
PUBLICADO POR:
Kirsty W.
septiembre 13, 2021
Colour was never bright or left hair shiny. Never much depth. And Grey's would show within 10 days of application, 3-4 washes
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Danielle - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Pam W.
septiembre 13, 2021
Custom colour set
PUBLICADO POR:
Pam W.
septiembre 13, 2021
This was a different shade from usual
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Pam W. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
brigitte L.
septiembre 13, 2021
arlésienne lol
PUBLICADO POR:
brigitte L.
septiembre 13, 2021
pas reçu ma commande
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
brigitte M. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que vous n'avez pas reçue votre commande. Nous allons revenir vers vous par e-mail afin de vous aider.
PUBLICADO POR:
Melissa D.
septiembre 12, 2021
Won’t buy again
PUBLICADO POR:
Melissa D.
septiembre 12, 2021
The color I received was nowhere near what I wanted. I do understand that can happen based on many things so that I could have dealt with. But… I followed instructions and by a week from the day I colored my hair roots around my face were already gray! This product also dried my hair out horribly. So disappointing! Back to my drug store brand I go.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Arthur M.
septiembre 12, 2021
Product fails
PUBLICADO POR:
Arthur M.
septiembre 12, 2021
The color chosen was not as described in the picture I selected. The red was not present, only a very unpleasant blond. I also found no place I could activate the "Guarantee".
I would not have given one star, but you forced me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Arthur - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Siena T.
septiembre 12, 2021
My review
PUBLICADO POR:
Siena T.
septiembre 12, 2021
Still not the colour I ordered. It was a little bit lighter then last time. Still super red.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Siena - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Laurie R.
septiembre 11, 2021
roots darker then before
PUBLICADO POR:
Laurie R.
septiembre 11, 2021
I asked for a lighter shade and when I colored my roots only as directed my roots came out darker then they were'
before I colored
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laurie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Kristin T.
septiembre 10, 2021
Color set
PUBLICADO POR:
Kristin T.
septiembre 10, 2021
Was way to dark for an medium ash brown. My hair turned out black and red with both products together
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kristin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ma Angelyn D.
septiembre 10, 2021
Darker color than my usual hair
PUBLICADO POR:
Ma Angelyn D.
septiembre 10, 2021
I have specifically informed them that i want to go ash brown they said its not doable but they can ho a shade lighter from what my current color is. I was fine with this . Did my color today and it turned black! Black! The communication was fine but the outcome is not. I was very precise to let them know that i do not want yi put chemicals on my hair if they will not be able to give me a good outcome. But still i have this black hair now. Not happy at all.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Ma Angelyn D. - Thank you for reaching out to us. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Stefanie I.
septiembre 9, 2021
Verstecktes Abo und kein Einhalten der Rücknahmegarantie
PUBLICADO POR:
Stefanie I.
septiembre 9, 2021
Mit der ersten Bestellung und der Farbe war ich überhaupt nicht zufrieden, keine ausreichende Grauabdeckung etc.
Anscheinend wurde automatisch ein Abo abgeschlossen und da die Bestellbestätigung in meinem Spam gelandet ist, kam die Bestellung unerwartet bei mir an und der Betrag wurde mir sofort von der Kreditkarte abgezogen. Meine E-Mail-Beschwerde ging an irgendeine Adresse in London und ich habe bis heute keine Rückmeldung erhalten. Ich bin weder mit den Produkten noch mit der Abwicklung zufrieden und kann das Konzept und die damit verbundenen Versprechungen überhaupt nicht weiterempfehlen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Stefanie I. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Zelia T.
septiembre 9, 2021
Sentiment de non prise en compte de ma demande
PUBLICADO POR:
Zelia T.
septiembre 9, 2021
C'est la troisième fois que je fais une commande sur eSalon. Pour cette dernière commande j'ai choisi une couleur plus foncée que la précédente tout en exprimant mes doutes, mes hésitations. De plus, j'ai également précisé qu'il fallait une touche de vert dans la composition car mes cheveux ont tendance à prendre des reflets roux que je n'aime pas du tout. Je suis très étonnée de n'avoir eu aucun retour, échanges avec un conseiller et également déçue de constater qu'il n'y a pas de touche de vert dans la composition de la couleur que je viens de recevoir. Je ne l'ai pas encore testée car j'ai un peur du résultat (trop foncé ou avec des reflets).
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Zelia T. - Merci pour votre commentaire. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider davantage !
PUBLICADO POR:
Erika G.
septiembre 9, 2021
Too red
PUBLICADO POR:
Erika G.
septiembre 9, 2021
No matter what mix you all make it comes out too red and this time it was even more red. I've been asking for ash/neutral medium brown and it's just too red.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Erika - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Patti T.
septiembre 9, 2021
Orange roots
PUBLICADO POR:
Patti T.
septiembre 9, 2021
I have been using the same color for a while. Only this time, it turned my roots bright orange. I should have known something was different when it mixed up a dark gray instead of the usual light brown.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Patti - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tanya D.
septiembre 9, 2021
Extremely disappointed
PUBLICADO POR:
Tanya D.
septiembre 9, 2021
The last dye I received was too light. I think it was mixed wrong. My roots ended up light brown instead of dark brown to match the rest of my hair. I had to buy hair dye from a beauty supply to fix it.
Need better gray coverage. My grays will reappear after the second wash after dying with this dye. I have mentioned this before and no improvements have been made.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tanya - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Hosai W.
septiembre 9, 2021
Didn’t work for me
PUBLICADO POR:
Hosai W.
septiembre 9, 2021
I heard good reviews so thought yo try. However it didn’t work for multiple reasons, the color had redish undertone, it didn’t cover my grays at all.
The smell is very intense too so i will be canceling.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Hosai - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kelly B.
septiembre 9, 2021
This site will not allow me to cancel
PUBLICADO POR:
Kelly B.
septiembre 9, 2021
Cannot cancel my order...follow listed direction and wont work. This is some BS
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kelly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shannon K.
septiembre 9, 2021
Terrible flat chalky grocery store color
PUBLICADO POR:
Shannon K.
septiembre 9, 2021
Wowwww, this color was bad. My ends were literally matte black. The Demi has faded, expected, but to a terrible brassy color. I asked to reformulate and was given the same color? And instructions to only color my roots? So I should leave the mid length brassy, die the roots chalky black. Great solution! Time to call the professionals and get a real hair color.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shannon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jessica N.
septiembre 9, 2021
Fading
PUBLICADO POR:
Jessica N.
septiembre 9, 2021
This color appears to be fading and it is not as dark as expected.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Liz D.
septiembre 8, 2021
Terrible to deal with
PUBLICADO POR:
Liz D.
septiembre 8, 2021
I only wanted to try the colour once but Ive been sent another one and asked to pay customs charge of almost €10
I've tried to cancel after first order but website is so difficult to use and option not there to cancel.
Would not reccomend this company. No reply from previous contact made to stop future orders being sent. To it looks like a bit if a scam.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Liz D. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sabine W.
septiembre 8, 2021
NIE WIEDER
PUBLICADO POR:
Sabine W.
septiembre 8, 2021
Bestellt am 23.08.21 und am 08.09.21 immer noch keine Lieferung erhalten.
Support versucht es mit, kommt aus dem Ausland, kann länger dauern.
Auf Website wird mit 1-3 Tage als Lieferung geworben.
Ich gebe dieser Website, da ich ja das Produkt leider nicht kenne, null Punkte.
Hoffe nur, ich bekomme mein Geld zurück.
Dies war es dann auch mit dem Shop. Ich, nie wieder.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sabine W. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Diane L.
septiembre 8, 2021
No difference from L’Oréal 8n.
PUBLICADO POR:
Diane L.
septiembre 8, 2021
Double the price, yet the same result with store bought traditional box color. Cancel orders
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Diane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa W.
septiembre 8, 2021
Terrible color
PUBLICADO POR:
Lisa W.
septiembre 8, 2021
I have been using esalon for a while now. And at first my color was awesome. And the coverage was amazing. I felt beautiful after coloring my hair. Simple instructions fast shipping. But after a few shipments my hair started being a yellow color (not blonde but yellow) and my grey hair looked more predominate..so I emailed my colorist and she adjusted the color. My hair looks worse and the grey hair. Well u can see almost everyone of them suckers. :( I am not sure what happened between my first few orders to now. But I hate my hair color and the adjustments made it worse.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
.
septiembre 8, 2021
Horrific company !!
PUBLICADO POR:
.
septiembre 8, 2021
The most unprofessional, obnoxious, rude employees I have ever dealt with! Horrible reviews , aa well as thousands of BBB complaints !! RUN!!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Hi there - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Camila G.
septiembre 7, 2021
Horrible !
PUBLICADO POR:
Camila G.
septiembre 7, 2021
J’avais tellement d’espoir et maintenant j’ai surtout du regret :(
1- je suis habitué à colorer mes cheveux, j’utilise des colorations pro (Schwarzkopf) et des colorations achetées au supermarché, et jamais je n’ai eu une coloration qui sentait comme celle-ci. L’odeur est insoutenable, mes yeux n’ont pas arrêté des perdre des « larmes » j’arrivais à peine à respirer !
2- la couleur n’est pas du tout la couleur présentée quand j’ai passé commande ! J’ai demandé du châtain moyen irisé, et maintenant mes cheveux sont noirs, ternes et complètement cassés ! Même les couleurs acheté au supermarché correspond plus au photos que la vôtre !!! Très déçu 😔
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Camila G. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que notre couleur n'a pas répondu à vos attentes et de la gêne occasionnée lors de l'application. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez le meilleur résultat qui soit. Veuillez vérifier vos e-mails, nous vous avons contactés pour remédier à la situation.
PUBLICADO POR:
Mary B.
septiembre 7, 2021
Colorist did not read my note
PUBLICADO POR:
Mary B.
septiembre 7, 2021
I had a couple of orders and LOVED my color. I did not order for a while and when I ordered again I thought I said all the same things but the color was very fake looking red. A red that is very unnatural. For my next ordered I looked up my previous color and put that in the note and I received the same FAKE UGLY RED! I really liked the original color so I’m willing to try one more time.. but it’s impossible to even contact anyone so im not going to hold my breath. Too bad. I really wanted to like this company!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mary - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
ELIZABETH Y.
septiembre 7, 2021
Not for hard to cover grey hair
PUBLICADO POR:
ELIZABETH Y.
septiembre 7, 2021
Not for me
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Zeliha D.
septiembre 6, 2021
Did not cover my all grays
PUBLICADO POR:
Zeliha D.
septiembre 6, 2021
It was easy to apply. After the application my hair was smooth and shiny. I really like the color it was a perfect match however all of the grays weren’t covered.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Zeliha - We’re sorry that you were unhappy with the gray coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
claire G.
septiembre 6, 2021
Color not right
PUBLICADO POR:
claire G.
septiembre 6, 2021
The eSalon products are easy to use and feel great. The problem was with the color that resulted. It was too dark and not bright enough
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Claire - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lindsey R.
septiembre 6, 2021
Didn't Last
PUBLICADO POR:
Lindsey R.
septiembre 6, 2021
It's been a couple weeks since I colored my hair and it looked wonderful for the first week, then the color started coming out even with a shampoo and conditioner for color treated hair. My old bleach job and grays are now totally visible. The gloves were also way too small for my hands and I had to purchase others.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lindsey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kara G.
septiembre 5, 2021
Too dark
PUBLICADO POR:
Kara G.
septiembre 5, 2021
The product seems to be decent quality, however, the color is WAY off— far darker than my original color, which I wanted to lighten. I have requested cancellation of my membership.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kara - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Marie-Odile T.
septiembre 3, 2021
Cheveux blancs à peine coloré
PUBLICADO POR:
Marie-Odile T.
septiembre 3, 2021
Bonjour ,
Cheveux blancs à peine colorés malgré le temps de pose respecté .Toujours mes racines qui restent poivre et sel . Sinon coté couleur ,aucune brillance ,ni reflet. Nouvelle tentative avant résiliation .
De plus , j'avais annulé le produit Triple Prep qui rend les cheveux gras. Vous me l'avez comptabilisé.....
Merci de votre compréhension.
Mme Thomas Marie- Odile
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
carol M.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Teresa
septiembre 3, 2021
It was fair
PUBLICADO POR:
Teresa
septiembre 3, 2021
It really didn't last any longer than the original order. I even got the shampoo and conditioner for color treated hair. I only was washing it twice a week. So I don't know if my hair is just growing faster or my gray hair is just absolutely stubborn. For all over coverage is great and fantastic color. I have purchased from esalon a long time now. No complaints there.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Teresa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Itzy S.
septiembre 3, 2021
Roots only ? Needed highlight coverage. Not happy with this.
PUBLICADO POR:
Itzy S.
septiembre 3, 2021
I needed full head coverage ! Not just roots. Wanted highlights, mine have faded away.
Do not send me anything else, ever !!!!!!!
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Itzy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Stella Q.
septiembre 3, 2021
Grey hair
PUBLICADO POR:
Stella Q.
septiembre 3, 2021
The color is nice but it did not cover my greys - followed the 2 bottle instructions so I was expecting better results.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Stella - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
MIA78
septiembre 2, 2021
Not for black folks
PUBLICADO POR:
MIA78
septiembre 2, 2021
This hair dye is NOT for all black women or men. At Ieast I know it's not for 100% African hair texture.....i.e. 4c hair. I should have known before purchasing, most of the women on the ad were non-black women. Did NOT cover my Grey hair like I expected. Usually when I use other brands e.g. shaemoisture, nutriant etc I get 100% coverage. Plan to get my money back.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Mia78 -We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Megan B.
septiembre 1, 2021
Custom color
PUBLICADO POR:
Megan B.
septiembre 1, 2021
It did not match my natural color. After I dyed it the color looks very unnatural. The dye dried my hair out so bad. It now feels damaged and super dry all the time. I will not use this product again and will tell all my friends and family not to use this product.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Megan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Saida E.
septiembre 1, 2021
Gray hair is not colored,
PUBLICADO POR:
Saida E.
septiembre 1, 2021
I ordered 2 sets, unfortunately I used only one. Because my couple gray hair not colored. I did everything by instructions. Thanks God , I don’t have a lot gray hair. I’m very disappointed.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Saida - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Griselda G.
agosto 31, 2021
Horrible
PUBLICADO POR:
Griselda G.
agosto 31, 2021
Worst hair Die I ever used. It’s Extremely messy. Stained my bath tub and all areas around where it splashed while washing the color off. The worst part, It Didn’t cover my grays and the color is way off what I ordered. Very Very disappointed with this product!!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Griselda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Fle B
agosto 31, 2021
Très déçue du résultat, très foncé
PUBLICADO POR:
Fle B
agosto 31, 2021
Bonjour,
Très déçue du résultat, la couleur est beaucoup beaucoup trop foncée, j'ai pris châtain clair et j'ai l'impression d'être châtain foncé! J'avais demandé lorsque de ma commande des tons jaunes ( non oranges ni rouges), que je ne retrouve pas... Du coup maintenant, esalon, comment je ratrape ça svp ?
Dernière chose, la quantité de la coloration, vraiment très juste, je n'ai pas eu assez de produit pour faite toutes mes longueurs à l'arrière, j'ai une tignasse très épaisse il faut dire, mais voilà....
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Fle B. - Nous sommes sincèrement désolés d'apprendre que vous ayez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Jennifer H.
agosto 31, 2021
I might be expecting too much?
PUBLICADO POR:
Jennifer H.
agosto 31, 2021
I have light brown hair but it pulls really red whenever I lighten it. I tried going just one shade lighter than my natural color but it kept looking brassy. I tried leaving it on longer and getting more neutralizer in the formula but it's just not what I was hoping for. Everyone thought I was trying to color my hair red when I was trying to go neutral. I guess I'm someone who will have to go to an actual salon to get what I'm looking for.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jing S.
agosto 31, 2021
I hate it!
PUBLICADO POR:
Jing S.
agosto 31, 2021
My hair got thinner! At first its good but after a week it faded so fast! And worst, i can't cancel my order! Its sooo expensive! Such a waste of money!
CAN YOU STOP SENDING ME PRODUCTS!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jing - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cindy H.
agosto 31, 2021
Very damaging!
PUBLICADO POR:
Cindy H.
agosto 31, 2021
I gave eSalon a chance with 3 separate orders. The color does not cover gray, comes out patchy, and severely damaged my hair. I’ve colored my own hair for years and this is truly the worst at home hair color I’ve ever used. It’s very poor quality.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cindy - We’re truly sorry that our color did not meet your expectations We take our clients' feedback to heart and continue to improve our products each and every day. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kristi N.
agosto 31, 2021
Color is not satisfactory
PUBLICADO POR:
Kristi N.
agosto 31, 2021
I didn’t have great expectations, but the color is off, and when my roots grew out there was quite a difference in color. Because of the pandemic, I felt it best to continue with Esalon until local salons could fix my hair back to my natural color.
Overall, I’m simply not pleased with the color.
I notified Esalon, and they adjusted it a bit for my next order, but then I had 3 different colors after the roots grew out a bit.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kristi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Renee J.
agosto 30, 2021
Renee’s review
PUBLICADO POR:
Renee J.
agosto 30, 2021
The color was a little better than the last but it really fried my hair! My hair is like hey now!! I hate how my hair feels!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Renee - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Diana A.
agosto 30, 2021
Didn't cover roots well
PUBLICADO POR:
Diana A.
agosto 30, 2021
Have used same color before with better results - didn't cover my roots very well. Even tried again after shampooing with leftover color and just didn't take. Will be rethinking buying this again.....was using to freshen roots between salon colors and it would get me a few weeks, but not this time, so ended up going back to salon the following week. Not cost effective when it doesn't work.... :(
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Diana - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Vanessa M.
agosto 29, 2021
No grey coverage
PUBLICADO POR:
Vanessa M.
agosto 29, 2021
I bought this product after reading the reviews but this product was disappointing for me as it did not cover my grey hair at all. I would like a refund.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Vanessa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lorena M.
agosto 28, 2021
Got the wrong color!!
PUBLICADO POR:
Lorena M.
agosto 28, 2021
You sent me the wrong color. Completely messed up my last order order and sent me a dark brown instead of copper golden. It took me years of professional care to get to the color and now my hair looks ridiculous.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lorena - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Angella J.
agosto 28, 2021
No stay color
PUBLICADO POR:
Angella J.
agosto 28, 2021
I am disappointed. The product covered my gray hair for only a week
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angella - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Angie T.
agosto 27, 2021
Not worth the money
PUBLICADO POR:
Angie T.
agosto 27, 2021
Color faded away with in a week!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Norma W.
agosto 27, 2021
NO DELIVERY!!
PUBLICADO POR:
Norma W.
agosto 27, 2021
Hi Guys, apologies for no review of your products as I have Not received it yet!!
Thx Norma 😒
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Norma - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicki S.
agosto 27, 2021
Still trying to acheive better grey coverage
PUBLICADO POR:
Nicki S.
agosto 27, 2021
Perhaps by lighting the colour to show less white strips on the root line.
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PUBLICADO POR:
.
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Nicki - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
Este sitio web utiliza cookies y tecnologías similares para operar nuestro sitio web y nuestros servicios, optimizar el sitio web, monitorear las sesiones, mejorar tu experiencia y para propósitos de marketing. Estas tecnologías pueden supervisar tu uso del sitio web y compartir esa información con terceros, incluso con fines analíticos, de redes sociales y publicitarios. Para más información, incluida la relativa a la conservación de datos, consulta los avisos de privacidad que figuran a continuación. Haz clic en «Configuración de cookies» para rechazar determinadas cookies publicitarias. Al acceder al sitio web o utilizarlo, aceptas el uso de cookies para recopilar y compartir tu información, así como nuestras Condiciones de uso (incluidas los condiciones de arbitraje y renuncia de clase), la Política de privacidad y (para los residentes en California) el Aviso de privacidad para California.
