Chief Product Officer

El Segundo, CA

Who we are.

We are a radical team of engineers, coders, technicians, creatives, and colorists coming together to craft a completely personalized hair color and hair care experience—all while empowering folks to be experts at home.

The Chief Product Officer (CPO) and Product Team are responsible for defining the Product vision, strategy, and experience from end-to-end across eSalon’s portfolio of brands in all markets. As the head of the entire Product Organization, the CPO will drive and oversee Product ownership, management, and implementation, and the user interface and experience (UX / UI).

This group is responsible for all aspects of what the consumer sees and experiences. It understands outcomes, conversion, lifetime value, engagement and the overall feedback loop with the consumer to ultimately improve the experience and grow the business. The team also acts as the bridge between the software developers and the Brand team and other functional groups in the organization.

Responsibilities

Define the product vision, strategy, design, implementation, and innovation to deliver value to both the consumer and business.
Translate the product strategy vision into action by executing on business case development, competitive analysis, product-market fit, product differentiation, and serve as the voice of success (and failure) metrics.
Drive product enhancements for existing brands and manage the launch of new ones.
Oversee a team of Product Managers, Brand Managers, and UX / UI Designers and Developers.
Work with the team on defining tech requirements and supplying detailed instructions on how site features should function including the use of wireframes, and more.
Work with the Product Team to create internal tools and capabilities that enhance the platform and infrastructure such as CRM, Inventory tracking and formulation logic.
Work with Brand Managers to ensure the success of each of their brands including order optimization, conversion rates, ongoing improvements to life-time values (LTV), retention rates, and other KPIs.
Define and implement attributes to all consumer touch points including the website, online questionnaire, e-mail, in-box additions, personalized instructions inserts, and more.
Other duties as assigned.

Qualifications

10+ years’ experience operating within a product management capacity including development of new products and managing product portfolios.
5+ years’ experience managing and building product managers/owners.
Experience with UX / UI Design and Development.
Demonstrative metrics-driven mindset, using and generating thoughtful data analysis to inform decisions that balance the needs of customers, using data to validate those decisions.
Must have knowledge and passion for a “Developer-Friendly” product environment.
Exhibit strong leadership and management competencies, including managing and mentoring all groups within the Product Team.
Strong requirement documentation to help the Tech team build out the website and client questionnaires.
Strong data and analytical skills to understand the D-to-C feedback loop.

Benefits

Highly competitive compensation
Medical, dental, vision and life insurance plans
401K Plan
15 days of Paid Time Off + 10 company holidays + 1 floating holiday
Paid Parental Leave
Monthly lunches

Employee Assistance Program
Corporate Discount Program
Complimentary hair color and product
Authentic work / life balance
Virtual Happy Hours and other fun event

eSalon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Back to Current Openings