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CRM Marketing Manager

Culver City, CA

Who we are.

We are a radical team of engineers, coders, technicians, creatives, and colorists coming together to craft a completely personalized hair color and hair care experience—all while empowering folks to be experts at home.

eSalon is seeking a unique individual to use his / her data driven approach to identify, develop and optimize key areas for strategic improvement during the entire customer lifecycle.

Reaching our clients via all available mediums, the CRM Manager will be tasked with improving customer lifetime value (LTV) and converting non-purchasing leads. This includes abandonment email series, customer onboarding, promotions, offers, save-a-sale, winbacks, and delivering targeted content to the right clients at the right time.

This position will collaborate with multiple departments to ensure a holistic perspective while owning and executing on projects. He / She will need to be able to operate autonomously and be responsible for his / her initiatives from ideation to completion, while exceling at preparing and sharing results.

Responsibilities

Qualifications

Benefits

  • Medical, dental, vision and life insurance plans
  • 401K Plan
  • 15 days of Paid Time Off + 10 company holidays
  • Monthly catered lunches
  • Stocked kitchen
  • Employee Assistance Program
  • Rideshare program
  • Casual work environment
  • Corporate Discount Program
  • Complimentary salon services
  • Authentic work / life balance
  • Beverage Cart Fridays

eSalon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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